Customer Support Software Alternatives

Help centre, chat widget, shared inbox, REST API, MCP server and CLI on one flat workspace price of $29 to $99 a month, with an AI agent announced at $0.10 a conversation.

A shared workspace for messaging channels, website chat and email, with unlimited teammates, workspace subscriptions from $49 a month, and AI Agents on Pro and above.

A discontinued NPS, CSAT and CES survey tool that sold response-metered plans from $19 a month until Qualtrics terminated all customer access on 30 June 2026 and deleted the data behind it.

A multichannel inbox for chat, email, WhatsApp, Instagram, SMS and phone, priced flat per workspace from $45 a month with seats included and the Hugo AI agent metered in credits.

Quality assurance and conversation analytics for contact centres and BPOs across three quote-only packages priced on user count, with AI scoring and voice transcription metered as separately purchased credits.

A standalone knowledge base billed as a flat monthly fee per account, from $249 for 30 logins, where every internal viewer counts against the cap and AI translation meters per character.

A UK workforce management tool for support teams covering forecasting, automated scheduling and adherence, acquired by Dialpad in October 2024; teamsurfboard.com now redirects to Dialpad and the product is not sold separately.

CSAT, NPS and 5-star surveys that attach to an existing help desk through email embeds, direct sends, links and web widgets, priced from $109 a month billed annually against a monthly response quota rather than agent headcount.

AI quality assurance for support conversations, metered by Agent Run rather than by reviewer seat, from $185 a month for 300 runs plus model costs passed through at cost.

An MIT licensed forum platform built on Laravel and extended through a community package ecosystem, self-hosted with no vendor, no plans and no metering of members, staff or posts.

Multi-channel NPS, CSAT and CES surveys on two parallel price lists for ecommerce and B2B, metered by survey credits spent on dispatch rather than on replies, from $89 a month billed annually.

A workforce engagement management suite covering scheduling, quality, coaching and learning for contact centres, acquired by NICE in October 2024 and folded into CXone; its website no longer resolves.

Contact centre quality management that scores 100% of conversations across voice and digital, published from $35 per user a month, with a per-conversation rate available for AI agent traffic.

A hosted community platform with courses, events, live streams and paid memberships, published at $89 a month on annual billing with unlimited members, a percentage of membership revenue and a long list of metered add-ons.

A hosted community platform with Q&A, discussions, events and polls under a custom domain, priced per community against member caps from $399 a month billed annually rather than per seat.

Voice and chat agents billed at $0.05 a minute for the orchestration layer, with speech-to-text, LLM and text-to-speech passed through at provider cost or free on your own API keys.

Shared Slack Connect and Microsoft Teams channels become tracked tickets, with email, a customer portal and in-app chat alongside, priced from $50 per agent per month on a five-seat minimum.

Support tickets raised from shared Slack, Microsoft Teams, Discord, email, web chat and a customer portal, with SLA timers, CSAT and account records, priced per user seat from $29 a month billed annually.

An AI-native ecommerce help desk for Shopify brands that threads email, chat, SMS, WhatsApp and social into one inbox, charging $99 per agent seat plus about $0.20 per AI-handled conversation.

An AI agent platform for enterprise contact centres across phone, chat and messaging, running on Azure with regional hosting options and consumption billing whose unit is never named publicly.

A standalone knowledge base for public and internal documentation that charges a flat monthly fee plus $25 per author, never counts readers, and meters its AI chatbot in credits spent on retrieval.

Intercom's AI agent sold on its own, resolving chat, email, WhatsApp and social tickets inside Zendesk, Salesforce, Freshdesk or HubSpot at $0.99 per outcome with no seat charge.

Email, live chat, Slack, voice and a help centre managed inside Gmail or in a standalone app, priced per user from $25 a month with AI agents included and no per-resolution charge.

Email, Slack Connect, Microsoft Teams, Discord, WhatsApp, SMS and an in-app widget in one queue, billed at $1 per ticket with unlimited seats, unmetered AI and a 250-ticket monthly floor.

A docs and knowledge base platform with two-way GitHub and GitLab sync, billed at $65 or $249 per published site per month plus $12 per collaborator, with no ticketing.

Phone agents billed per connected minute at a rate covering Bland's own speech-to-text, language model and text-to-speech, with telephony billed separately through your carrier or Bland's Twilio at cost.

AI and manual scoring of support conversations inside a Zendesk account, sold as a $35 per agent add-on that bills for every agent on the account rather than only the ones you grade.

Voice and chat agents billed per minute across separate meters for the voice engine, text-to-speech, the LLM you pick and telephony, with no seats and no platform fee.

Email, chat, social and marketplace messages in one shared inbox for Shopify and BigCommerce merchants, priced per team member or as a flat 500 conversation plan, with AI billed at $0.85 per resolution.

Support and customer success run through shared Slack, Teams, Discord and email channels, with account records, a customer portal and warehouse sync, sold only through a demo call with no published price.

An enterprise voice agent that answers inbound calls over a SIP or PSTN link into your existing CCaaS platform, metered on conversation minutes at a rate disclosed only through sales.

Support built for B2B software teams that runs inside customer Slack and Teams channels, priced per seat with a free customer-facing AI agent and a credit-metered in-thread assistant.

Post-resolution email, email-signature, link and website pop-up surveys for CSAT, CES and NPS, priced from $59 a month billed annually against a monthly response quota rather than a seat count.

Email, SMS, WhatsApp, Messenger, Instagram and live chat in one collaborative inbox, priced per user from $14 a month with no free plan, no ticket metering and bring-your-own-key AI.

Renders a public help centre, search and an optional AI chatbot from pages you already write in Notion, billed at $15 to $79 per site per month with a flat $49 AI add-on.

A GPLv2 forum priced per site at $100 or $500 a month on Discourse hosting, with unlimited members and capped staff seats at every tier, or run free on your own server.