Surfboard

Not available on its own. Surfboard built workforce management for support teams rather than for traditional contact centres, out of the UK, and Dialpad acquired it in October 2024. The product is now Dialpad WFM, and teamsurfboard.com returns a redirect to Dialpad's feature page rather than anything of its own.

What it cost was never published. Three plans, Scalers, Pro and Enterprise, each with a Request pricing button and no number at any date in the archive. The feature split was clear even when the price was not. Scalers scheduled people: intraday scheduling, rotations, round robins, time off and HRIS sync, timesheet exports, timezone handling. Pro added the integrations with ticketing and telephony systems that make a forecast possible, plus custom channel forecasting and analytics. Enterprise added real-time adherence dashboards.

Two things sat at the top of that unpriced ladder that buyers usually screen on early: SAML SSO, and custom data exports. Below Enterprise the documented way out was timesheet exports, which covers payroll and not the forecasts, shrinkage assumptions or reusable shift patterns a team spends a year tuning. No public API was advertised at any tier, and none of it can be checked now.

Assembled is the remaining independent option for support teams that want this without buying a phone system. Playvox left the same way two weeks earlier, into NICE. Filed under workforce management software.