Tools tagged with "Sso"

A standalone knowledge base billed as a flat monthly fee per account, from $249 for 30 logins, where every internal viewer counts against the cap and AI translation meters per character.

A hosted community platform with courses, events, live streams and paid memberships, published at $89 a month on annual billing with unlimited members, a percentage of membership revenue and a long list of metered add-ons.

Contact centre quality management that scores 100% of conversations across voice and digital, published from $35 per user a month, with a per-conversation rate available for AI agent traffic.

A workforce engagement management suite covering scheduling, quality, coaching and learning for contact centres, acquired by NICE in October 2024 and folded into CXone; its website no longer resolves.

Multi-channel NPS, CSAT and CES surveys on two parallel price lists for ecommerce and B2B, metered by survey credits spent on dispatch rather than on replies, from $89 a month billed annually.

AI quality assurance for support conversations, metered by Agent Run rather than by reviewer seat, from $185 a month for 300 runs plus model costs passed through at cost.

CSAT, NPS and 5-star surveys that attach to an existing help desk through email embeds, direct sends, links and web widgets, priced from $109 a month billed annually against a monthly response quota rather than agent headcount.

A UK workforce management tool for support teams covering forecasting, automated scheduling and adherence, acquired by Dialpad in October 2024; teamsurfboard.com now redirects to Dialpad and the product is not sold separately.

Quality assurance and conversation analytics for contact centres and BPOs across three quote-only packages priced on user count, with AI scoring and voice transcription metered as separately purchased credits.

A hosted community platform with Q&A, discussions, events and polls under a custom domain, priced per community against member caps from $399 a month billed annually rather than per seat.

A standalone knowledge base for public and internal documentation that charges a flat monthly fee plus $25 per author, never counts readers, and meters its AI chatbot in credits spent on retrieval.

A docs and knowledge base platform with two-way GitHub and GitLab sync, billed at $65 or $249 per published site per month plus $12 per collaborator, with no ticketing.

Email, SMS, WhatsApp, Messenger, Instagram and live chat in one collaborative inbox, priced per user from $14 a month with no free plan, no ticket metering and bring-your-own-key AI.

A GPLv2 forum priced per site at $100 or $500 a month on Discourse hosting, with unlimited members and capped staff seats at every tier, or run free on your own server.

Chat, voice and email AI agents for enterprise support, billed either per incoming conversation or at a higher rate per resolved one, with no price published anywhere.

An AGPL-3.0 help desk that is free and feature-complete self-hosted, or €7 to €25 per agent monthly on hosted plans running only in German data centres, with AI billed at €0.03 per call.

A knowledge base platform for product docs, API references and SOPs that sits beside Zendesk or Freshdesk, publishes no prices at all, and quotes against team accounts, workspaces, languages and AI usage.

A self-hosted shared mailbox and help desk under AGPL-3.0 with no agent or ticket limit, where tags, saved replies, workflows, the API and the knowledge base are one-off paid modules.