Support Alternatives compares customer support software on the things that decide the bill. What a seat costs, what the AI is metered on, whether a handoff to a human still charges you, and what you can take with you if you leave.
Most directories stop at a feature grid and a starting price. That is the part vendors publish willingly, and it is rarely the part that surprises you on an invoice. A help desk advertised at $19 a seat can bill $1.50 every time its AI closes a ticket, and the two numbers almost never appear on the same page.
Every price is read off the vendor's own pricing page, billing documentation or help centre, quoted, and dated. Nothing is averaged, estimated, or carried over from a comparison article. When a vendor does not publish something, the entry says so instead of guessing, because an unpublished rate is itself worth knowing.
Vendors contradict themselves more often than you would expect. One states its own floor two different ways on two of its own pages. Another says it charges only when its AI resolves a ticket, then defines the billed unit as any conversation that reaches it. Where that happens, both readings are recorded with their sources rather than quietly resolved in the vendor's favour.
Vendors also change. Prices get revised, products get renamed, and pricing models get retired. Entries carry the date they were last checked so you can see how fresh a number is, and there is a link to the source on every claim that could be disputed.
Forty one products are researched in full, across nineteen categories, from help desks and shared inboxes to AI agents, voice platforms and knowledge bases. The wider census runs to just over three hundred products, and entries are added as they are verified rather than published thin.
If something here is wrong, or your pricing page has moved on since we read it, write to hello@supportalternatives.com and it gets fixed. That includes vendors. A sourced correction is more useful than a complaint, but either is welcome.
The site is run by one person, Moiz.