Playvox

Nothing here can be bought. Playvox sold a workforce engagement suite to contact centres from Sunnyvale, California, covering forecasting and scheduling, quality management, capacity planning, performance tracking, learning, coaching, agent motivation and automated QA. NICE acquired it in October 2024 and folded it into CXone.

What it cost was never public. Across every capture in the web archive the pricing page carried one sentence and a button: a custom package priced on request, with no tier names, no per-seat rate, no minimum and no module prices. The modules themselves were listed, so a buyer could see what a quote might contain and nothing about what it would say. That opacity is worth recording because it was the norm in workforce management rather than the exception.

The wind-down left less behind than a formal shutdown would. By January 2025 the pricing URL already redirected to nice.com. Today playvox.com does not resolve in DNS at all, which takes the security page, the help centre, the status page and the API documentation with it. There was no published sunset timetable, no export deadline and no data-deletion statement, because the product was absorbed rather than closed.

Assembled is the live comparison for support teams that want scheduling without a contact centre suite. Surfboard took the same route out, into Dialpad. On quality alone, EvaluAgent and Scorebuddy cover what Playvox QM did. Filed under workforce management software.