Tools tagged with "Quality Assurance"

AI and manual scoring of support conversations inside a Zendesk account, sold as a $35 per agent add-on that bills for every agent on the account rather than only the ones you grade.

Ticketing, messaging, voice and a knowledge base on one platform, with AI agents metered per automated resolution on top of every agent seat.

Chat, voice and email AI agents for enterprise support, billed either per incoming conversation or at a higher rate per resolved one, with no price published anywhere.

An overlay layer of AI agents for chat, email, voice and Slack that plugs into an existing help desk, billed as a platform access fee plus an outcome charge.