Zendesk QA (Klaus)

Support leads already on Zendesk who want their agents graded have one option that lives inside the same account, and its price does not move with how much grading they do. Zendesk QA is the former Klaus, acquired in February 2024 and packaged with Zendesk WFM as the workforce engagement line.

It is an add-on, not a standalone product. Eligibility reads as Suite all plans and Support all plans, so a Zendesk subscription comes first and works as the platform fee. QA lists at $35 per agent per month billed annually, or $50 in the Workforce Engagement Bundle with WFM. Zendesk's billing documentation states that when you buy an add-on you purchase it for all agents in your account, so a 100 agent team grading 20 people pays for 100 QA seats. AutoQA runs with no separate meter.

It does not inherit its parent's compliance answers. Zendesk QA is excluded from the Data Center Location add-on, so there is no regional residency option, and it sits outside Premier support and Enhanced Disaster Recovery. The connection docs allow up to 50 help desks and name none of them. Export is one JSON API with no CSV, and voice transcripts, AutoQA output and dashboard data are left out of it. The terms bar using scores for automated employment decisions.

Rippit (ex-MaestroQA), EvaluAgent and Scorebuddy sell the same job without a help desk subscription attached, so they will grade a desk that is not Zendesk. All four are support QA software.