Support QA Software
Every support QA tool we track, compared on whether you pay per agent graded or per agent in the account.
Conversation QA billed by workflow run
Free, then $185/mo
Support QA
AI quality assurance for support conversations, metered by Agent Run rather than by reviewer seat, from $185 a month for 300 runs plus model costs passed through at cost.
Contact centre QA scored by package and seat
Sales-gated
Support QA
Quality assurance and conversation analytics for contact centres and BPOs across three quote-only packages priced on user count, with AI scoring and voice transcription metered as separately purchased credits.
Automated QA scoring on every conversation
$35/seat/mo
Support QAWorkforce Management
Contact centre quality management that scores 100% of conversations across voice and digital, published from $35 per user a month, with a per-conversation rate available for AI agent traffic.
Workforce engagement suite absorbed into NICE CXone
No longer sold
Support QAWorkforce Management
A workforce engagement management suite covering scheduling, quality, coaching and learning for contact centres, acquired by NICE in October 2024 and folded into CXone; its website no longer resolves.
Conversation QA billed for every agent in the account
$35/seat/mo
Support QA
AI and manual scoring of support conversations inside a Zendesk account, sold as a $35 per agent add-on that bills for every agent on the account rather than only the ones you grade.
Enterprise help desk with per-resolution AI billing
$19/seat/mo·+$1.50 per AI resolution
Help Desk
+3 more
Ticketing, messaging, voice and a knowledge base on one platform, with AI agents metered per automated resolution on top of every agent seat.
Shared inbox with per-conversation AI billed separately
$25/seat/mo·+$0.05 per conversation
Customer Feedback
+2 more
Email, chat, SMS, Slack and voice in one shared inbox priced per seat, with the Autopilot AI agent sold separately from $0.05 per conversation and a published Enterprise list price.