Zendesk QA (Klaus) Alternatives
The closest alternative to Zendesk QA (Klaus) is Rippit (ex-MaestroQA). 3 more are listed below, ranked by how much of Zendesk QA (Klaus) each one replaces.
Conversation QA billed by workflow run
Free, then $185/mo
The standalone QA product Zendesk builds a comparison page against. It does not require a help desk subscription to buy. Note that its own comparison page misstates Zendesk QA's billing as per agent graded, which Zendesk's billing documentation contradicts.
Direct replacementSupport QA
Automated QA scoring on every conversation
$35/seat/mo
Same job, sold on its own rather than as an add-on to a help desk you must already pay for.
Direct replacementSupport QAWorkforce Management
Contact centre QA scored by package and seat
Sales-gated
Standalone conversation scoring for teams that want QA without adopting Zendesk as the underlying platform.
Direct replacementSupport QA
Workforce engagement suite absorbed into NICE CXone
No longer sold
Sells QA and workforce management as one suite, the same pairing Zendesk assembles from Klaus and Tymeshift.
Direct replacementSupport QAWorkforce Management
What Zendesk QA (Klaus) costs
$35/seat/month
2 published plans, billed annually- Billing unit
Per agent per month for every agent in the Zendesk account - Free tier
No - AI pricing
$35 per seat - Vendor calls it
agent - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Self-serve - Automation export
Not offered
3 of 9 not published by Zendesk QA (Klaus), checked
