Playvox vs Zendesk QA (Klaus)
A side-by-side comparison of Playvox and Zendesk QA (Klaus) on what each one charges, what it meters, and which plan every capability actually sits on.
Capability by capability
Nothing we track differs between them.
Ticketing
| Capability | Playvox | Zendesk QA (Klaus) |
|---|---|---|
| Shared inbox | NoNo inbox. Playvox sat behind the contact centre platform rather than handling contacts. | Not published |
| Ticket queues | NoNo ticket object of its own. | Not published |
AI resolution
| Capability | Playvox | Zendesk QA (Klaus) |
|---|---|---|
| Autonomous resolution agent | NoNothing customer-facing. The AI in AutoQA analysed conversations after the fact. | Not published |
Knowledge base
| Capability | Playvox | Zendesk QA (Klaus) |
|---|---|---|
| Public help center | NoNo knowledge base product. The Learning module delivered internal training courses, not customer-facing content. | Not published |
QA & workforce
| Capability | Playvox | Zendesk QA (Klaus) |
|---|---|---|
| Conversation QA scoring | IncludedQuality Management was the second of the two headline modules, sold as "integrated QA" for standardising service quality. | IncludedQuality Assurance or Workforce Engagement Management add-on. Not tiered: available on Suite all plans and Support all plans. |
| Automated QA coverage | IncludedSold as a distinct product rather than a feature of QM, and framed around sentiment rather than scoring: "Access customer sentiment insights to uncover issues." | IncludedMax 10 active AI prompt-based rating categories and 10 AI prompt-based spotlight insights per account. No overage is purchasable. |
| Agent scorecards | IncludedThe Performance module: "Easy KPI tracking for the metrics that matter to your team." Coaching was separate again, pitched as real time and at the point of need. | IncludedScorecards, per-category ratings and review threads are enumerated in the export article, which is the vendor documentation that confirms they exist as objects. |
| Forecasting | IncludedThe core of the WFM module: "Intelligently forecast, schedule and monitor your workforce in real-time." A separate Capacity Planner was sold alongside it as an additional product. | Not published |
| Scheduling | IncludedPart of the same WFM module, pitched at agent satisfaction rather than at supervisors: "Agent satisfaction just got a boost from simplified workforce management." | Not published |
| Adherence tracking | IncludedReal-time monitoring was named in the WFM description alongside forecasting and scheduling. | Not published |
Reporting
| Capability | Playvox | Zendesk QA (Klaus) |
|---|---|---|
| Raw data export | Not published | IncludedPublic Export API, JSON only. No CSV export is documented. Requires an admin-created API token with account ID and workspace ID. |
Enterprise
| Capability | Playvox | Zendesk QA (Klaus) |
|---|---|---|
| SAML SSO | IncludedStated generically: "We support standard options to support single sign-on requirements." No provider list and no plan condition, which is consistent with a product that published no plans. | Not published |
| Role-based access control | Not published | IncludedFive documented roles: Admin, Workspace Manager, Workspace Lead, Reviewer and Agent. No billing information is attached to any of them, so whether a reviewer-only role consumes a paid seat is not published. |
| SOC 2 | Not publishedA Security page was linked in the site footer under Company. It went offline with the domain and no archived copy of its contents was recoverable, so no certification claim can be confirmed or denied. | IncludedClaimed by the Zendesk QA product page itself: SOC 2 Type 2, audited annually. No plan gate stated. |
| GDPR | Not published | IncludedClaimed by the Zendesk QA product page. Constrained by the supplemental terms, which prohibit using the product for automated decision-making under GDPR Article 22. |
| Data residency | Not publishedNever established. Playvox published Spanish-language privacy terms alongside English ones, suggesting Latin American operations, but no hosting region statement is recoverable. | NoZendesk QA is excluded by name from the Data Center Location add-on, so the US, EEA, UK and APAC residency options a Zendesk customer can buy do not extend to this product. |
Developer
| Capability | Playvox | Zendesk QA (Klaus) |
|---|---|---|
| REST API | IncludedA public API existed and was promoted twice on the integrations page, both as a customisable onboarding route and for user management "from platforms of record and popular HR applications". No reference for it survives. | IncludedPublic Export API for reviews plus a custom integration API for bulk import of conversations and users. Published rate limits are Unknown. |
Both entries last checked Sep 9, 2026.
What Playvox costs
- Billing unit
No price was ever published - Free tier
Not published - Data export
Not published - Automation export
Not published
3 of 4 not published by Playvox, checked
What Zendesk QA (Klaus) costs
$35/seat/month
2 published plans, billed annually- Billing unit
Per agent per month for every agent in the Zendesk account - Free tier
No - AI pricing
$35 per seat - Vendor calls it
agent - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Self-serve - Automation export
Not offered
3 of 9 not published by Zendesk QA (Klaus), checked