Tools tagged with "Workforce Management"
Conversation QA billed for every agent in the account
$35/seat/mo
Support QA
AI and manual scoring of support conversations inside a Zendesk account, sold as a $35 per agent add-on that bills for every agent on the account rather than only the ones you grade.
B2B support in the customer's own Slack channel
Sales-gated
B2B Support
+2 more
Support and customer success run through shared Slack, Teams, Discord and email channels, with account records, a customer portal and warehouse sync, sold only through a demo call with no published price.
Support workforce management with an unpriced platform fee
$25/seat/mo·+$0.65 per conversation
Agent Assist
+2 more
Forecasting, scheduling and real-time adherence for support teams, layered over an existing help desk, with AI agents billed per conversation and seats billed per agent on top of an undisclosed platform fee.
Enterprise help desk with per-resolution AI billing
$19/seat/mo·+$1.50 per AI resolution
Help Desk
+3 more
Ticketing, messaging, voice and a knowledge base on one platform, with AI agents metered per automated resolution on top of every agent seat.