Tools tagged with "Enterprise Ready"

A hosted community platform with Q&A, discussions, events and polls under a custom domain, priced per community against member caps from $399 a month billed annually rather than per seat.

A standalone knowledge base billed as a flat monthly fee per account, from $249 for 30 logins, where every internal viewer counts against the cap and AI translation meters per character.

Quality assurance and conversation analytics for contact centres and BPOs across three quote-only packages priced on user count, with AI scoring and voice transcription metered as separately purchased credits.

A UK workforce management tool for support teams covering forecasting, automated scheduling and adherence, acquired by Dialpad in October 2024; teamsurfboard.com now redirects to Dialpad and the product is not sold separately.

AI quality assurance for support conversations, metered by Agent Run rather than by reviewer seat, from $185 a month for 300 runs plus model costs passed through at cost.

Multi-channel NPS, CSAT and CES surveys on two parallel price lists for ecommerce and B2B, metered by survey credits spent on dispatch rather than on replies, from $89 a month billed annually.

A workforce engagement management suite covering scheduling, quality, coaching and learning for contact centres, acquired by NICE in October 2024 and folded into CXone; its website no longer resolves.

Contact centre quality management that scores 100% of conversations across voice and digital, published from $35 per user a month, with a per-conversation rate available for AI agent traffic.

A hosted community platform with courses, events, live streams and paid memberships, published at $89 a month on annual billing with unlimited members, a percentage of membership revenue and a long list of metered add-ons.

Shared Slack Connect and Microsoft Teams channels become tracked tickets, with email, a customer portal and in-app chat alongside, priced from $50 per agent per month on a five-seat minimum.

An AI agent platform for enterprise contact centres across phone, chat and messaging, running on Azure with regional hosting options and consumption billing whose unit is never named publicly.

A docs and knowledge base platform with two-way GitHub and GitLab sync, billed at $65 or $249 per published site per month plus $12 per collaborator, with no ticketing.

Phone agents billed per connected minute at a rate covering Bland's own speech-to-text, language model and text-to-speech, with telephony billed separately through your carrier or Bland's Twilio at cost.

Support and customer success run through shared Slack, Teams, Discord and email channels, with account records, a customer portal and warehouse sync, sold only through a demo call with no published price.

An enterprise voice agent that answers inbound calls over a SIP or PSTN link into your existing CCaaS platform, metered on conversation minutes at a rate disclosed only through sales.

A GPLv2 forum priced per site at $100 or $500 a month on Discourse hosting, with unlimited members and capped staff seats at every tier, or run free on your own server.

Forecasting, scheduling and real-time adherence for support teams, layered over an existing help desk, with AI agents billed per conversation and seats billed per agent on top of an undisclosed platform fee.

Chat, voice and email AI agents for enterprise support, billed either per incoming conversation or at a higher rate per resolved one, with no price published anywhere.

An enterprise AI agent handling voice, chat, email and WhatsApp in 59 languages, billed per resolved outcome under criteria agreed per contract, with no pricing page and no published rate.

Ticketing, messaging, voice and a knowledge base on one platform, with AI agents metered per automated resolution on top of every agent seat.

Ticketing, a knowledge base and community forums priced per agent, with Freddy AI Agent metered per 72-hour session rather than per resolution and 500 sessions included on every plan.

An overlay layer of AI agents for chat, email, voice and Slack that plugs into an existing help desk, billed as a platform access fee plus an outcome charge.

An AI agent that trains on past tickets, macros and docs, answers inside Zendesk, Freshdesk, Intercom, Slack or a chat bubble, and bills $0.40 per ticket handled with no seats and no platform fee.

An AI agent layer over an existing help desk, billed per conversation across chat, email and voice or per automated resolution for enterprises, with no price published anywhere on the site.

Messaging, help centre and ticketing built around Fin, an AI agent billed per resolved outcome rather than per seat, and sold separately on top of other help desks.

A knowledge base platform for product docs, API references and SOPs that sits beside Zendesk or Freshdesk, publishes no prices at all, and quotes against team accounts, workspaces, languages and AI usage.