A shared workspace for messaging channels, website chat and email, with unlimited teammates, workspace subscriptions from $49 a month, and AI Agents on Pro and above.
Quality assurance and conversation analytics for contact centres and BPOs across three quote-only packages priced on user count, with AI scoring and voice transcription metered as separately purchased credits.
A UK workforce management tool for support teams covering forecasting, automated scheduling and adherence, acquired by Dialpad in October 2024; teamsurfboard.com now redirects to Dialpad and the product is not sold separately.
Multi-channel NPS, CSAT and CES surveys on two parallel price lists for ecommerce and B2B, metered by survey credits spent on dispatch rather than on replies, from $89 a month billed annually.
Creator community with courses and paid memberships
$89/seat/mo
Community
A hosted community platform with courses, events, live streams and paid memberships, published at $89 a month on annual billing with unlimited members, a percentage of membership revenue and a long list of metered add-ons.
A hosted community platform with Q&A, discussions, events and polls under a custom domain, priced per community against member caps from $399 a month billed annually rather than per seat.
Workforce engagement suite absorbed into NICE CXone
No longer sold
Support QAWorkforce Management
A workforce engagement management suite covering scheduling, quality, coaching and learning for contact centres, acquired by NICE in October 2024 and folded into CXone; its website no longer resolves.
Contact centre quality management that scores 100% of conversations across voice and digital, published from $35 per user a month, with a per-conversation rate available for AI agent traffic.
Enterprise voice agent with no published rate card
Sales-gated
ChatbotsVoice AI
An AI agent platform for enterprise contact centres across phone, chat and messaging, running on Azure with regional hosting options and consumption billing whose unit is never named publicly.
Outcome-billed AI agent for your existing help desk
$49/mo·+$0.99 per AI resolution
AI SupportVoice AI
Intercom's AI agent sold on its own, resolving chat, email, WhatsApp and social tickets inside Zendesk, Salesforce, Freshdesk or HubSpot at $0.99 per outcome with no seat charge.
Support and customer success run through shared Slack, Teams, Discord and email channels, with account records, a customer portal and warehouse sync, sold only through a demo call with no published price.
Enterprise phone agent billed per minute, rate unpublished
Sales-gated
ChatbotsVoice AI
An enterprise voice agent that answers inbound calls over a SIP or PSTN link into your existing CCaaS platform, metered on conversation minutes at a rate disclosed only through sales.
Support built for B2B software teams that runs inside customer Slack and Teams channels, priced per seat with a free customer-facing AI agent and a credit-metered in-thread assistant.
Support workforce management with an unpriced platform fee
$25/seat/mo·+$0.65 per conversation
Agent Assist
+2 more
Forecasting, scheduling and real-time adherence for support teams, layered over an existing help desk, with AI agents billed per conversation and seats billed per agent on top of an undisclosed platform fee.
An enterprise AI agent handling voice, chat, email and WhatsApp in 59 languages, billed per resolved outcome under criteria agreed per contract, with no pricing page and no published rate.
An overlay layer of AI agents for chat, email, voice and Slack that plugs into an existing help desk, billed as a platform access fee plus an outcome charge.
An AI agent layer over an existing help desk, billed per conversation across chat, email and voice or per automated resolution for enterprises, with no price published anywhere on the site.
Enterprise AI concierge with unpublished per-conversation pricing
Sales-gated
AI SupportVoice AI
Chat, voice and email AI agents for enterprise support, billed either per incoming conversation or at a higher rate per resolved one, with no price published anywhere.
A knowledge base platform for product docs, API references and SOPs that sits beside Zendesk or Freshdesk, publishes no prices at all, and quotes against team accounts, workspaces, languages and AI usage.