Mixdesk

Mixdesk suits support and sales teams sharing customer conversations across messaging apps, website chat and email. Unlimited teammates are included on every plan, so adding people does not add a seat charge. The AI Agent uses approved business knowledge and hands conversations to human teammates when needed.

Monthly workspace plans are Free at $0, Essential at $49, Pro at $199 and Expert at a custom price. Pro includes 5,000 AI messages monthly; Expert includes 30,000. Each AI Agent reply consumes one message. Additional usage comes in $100 packs of 10,000 messages, separately from the subscription and third-party channel fees. Supported channels include WhatsApp, Instagram, Messenger, TikTok Business, LINE, Telegram, web chat and email.

Free allows only 10 conversations and excludes AI Agents, as does Essential. The separate three-day new-workspace trial includes Expert capabilities and 100 AI messages. API access and webhooks require Expert. Translation credits are a one-time activation bonus. Export coverage, attachment portability and post-cancellation retrieval remain unverified in the public materials reviewed.

Compare Crisp for another workspace-priced inbox, Missive for email collaboration and Chatwoot for an open-source alternative. Mixdesk combines shared conversations and customer-facing AI; compare each product’s channel limits and AI allowance under shared inbox software.