Tools tagged with "Omnichannel"

Support tickets raised from shared Slack, Microsoft Teams, Discord, email, web chat and a customer portal, with SLA timers, CSAT and account records, priced per user seat from $29 a month billed annually.

An AI-native ecommerce help desk for Shopify brands that threads email, chat, SMS, WhatsApp and social into one inbox, charging $99 per agent seat plus about $0.20 per AI-handled conversation.

An AI agent platform for enterprise contact centres across phone, chat and messaging, running on Azure with regional hosting options and consumption billing whose unit is never named publicly.

Intercom's AI agent sold on its own, resolving chat, email, WhatsApp and social tickets inside Zendesk, Salesforce, Freshdesk or HubSpot at $0.99 per outcome with no seat charge.

Email, Slack Connect, Microsoft Teams, Discord, WhatsApp, SMS and an in-app widget in one queue, billed at $1 per ticket with unlimited seats, unmetered AI and a 250-ticket monthly floor.

Email, chat, social and marketplace messages in one shared inbox for Shopify and BigCommerce merchants, priced per team member or as a flat 500 conversation plan, with AI billed at $0.85 per resolution.

Support and customer success run through shared Slack, Teams, Discord and email channels, with account records, a customer portal and warehouse sync, sold only through a demo call with no published price.

Chat, voice and email AI agents for enterprise support, billed either per incoming conversation or at a higher rate per resolved one, with no price published anywhere.

Ticketing, live chat, social channels and a built-in call centre priced per agent from $15 a month, with the AI features bundled into the seat price rather than metered.

Messaging, help centre and ticketing built around Fin, an AI agent billed per resolved outcome rather than per seat, and sold separately on top of other help desks.

Ticketing, messaging, voice and a knowledge base on one platform, with AI agents metered per automated resolution on top of every agent seat.

Ticketing, social, instant messaging, telephony and a knowledge base priced per agent from $7 a month, with every edition including Enterprise carrying a published self-serve price.

An enterprise AI agent handling voice, chat, email and WhatsApp in 59 languages, billed per resolved outcome under criteria agreed per contract, with no pricing page and no published rate.

An open source shared inbox for live chat, email, social and voice, priced $19 to $99 per agent per month on cloud with Captain AI metered in credits, or self-hosted free with features removed.

Email, chat, SMS, Slack and voice in one shared inbox priced per seat, with the Autopilot AI agent sold separately from $0.05 per conversation and a published Enterprise list price.