Live Chat Software

Every live chat tool we track, compared on per-seat cost, conversation limits, and what happens once you pass them.

One flat workspace price for help centre, chat and shared inbox
$29/mo·+$0.10 per conversation
Help Desk

+3 more

Help centre, chat widget, shared inbox, REST API, MCP server and CLI on one flat workspace price of $29 to $99 a month, with an AI agent announced at $0.10 a conversation.
Shared inbox with seatless pricing and AI
Free, then $49/mo
AI Support

+2 more

A shared workspace for messaging channels, website chat and email, with unlimited teammates, workspace subscriptions from $49 a month, and AI Agents on Pro and above.
Flat per-workspace multichannel inbox hosted in the EU
Free, then $45/mo
Help DeskLive Chat
A multichannel inbox for chat, email, WhatsApp, Instagram, SMS and phone, priced flat per workspace from $45 a month with seats included and the Hugo AI agent metered in credits.
Ecommerce help desk with undefined AI resolutions
$26.10/seat/mo·+$0.85 per AI resolution
EcommerceLive Chat
Email, chat, social and marketplace messages in one shared inbox for Shopify and BigCommerce merchants, priced per team member or as a flat 500 conversation plan, with AI billed at $0.85 per resolution.
Support platform with per-outcome AI billing
$29/seat/mo·+$0.99 per AI resolution
Help Desk

+3 more

Messaging, help centre and ticketing built around Fin, an AI agent billed per resolved outcome rather than per seat, and sold separately on top of other help desks.
Shared inbox and docs with pay-per-resolution AI
Free, then $25/seat/mo·+$0.75 per AI resolution
Help Desk

+3 more

Shared email inboxes, live chat, WhatsApp and a Docs knowledge base priced per user per month, with AI Answers billed separately at $0.75 for every resolution and no included allowance.
Low-cost help desk with a built-in call centre
Free, then $15/seat/mo
Contact Center

+2 more

Ticketing, live chat, social channels and a built-in call centre priced per agent from $15 a month, with the AI features bundled into the seat price rather than metered.
Ecommerce help desk billed per ticket, not per agent
$77/mo·+$0.85 per AI interaction
AI Support

+4 more

An ecommerce help desk for Shopify brands that bundles email, chat, social and WhatsApp, bills on monthly ticket volume rather than agent seats, and meters AI at $0.90 per automated interaction.
Open-source omnichannel inbox you can self-host
Free, then $19/seat/mo·+$0.02 per credit
AI Support

+2 more

An open source shared inbox for live chat, email, social and voice, priced $19 to $99 per agent per month on cloud with Captain AI metered in credits, or self-hosted free with features removed.