A shared workspace for messaging channels, website chat and email, with unlimited teammates, workspace subscriptions from $49 a month, and AI Agents on Pro and above.
Flat per-workspace multichannel inbox hosted in the EU
Free, then $45/mo
Help DeskLive Chat
A multichannel inbox for chat, email, WhatsApp, Instagram, SMS and phone, priced flat per workspace from $45 a month with seats included and the Hugo AI agent metered in credits.
An AI-native ecommerce help desk for Shopify brands that threads email, chat, SMS, WhatsApp and social into one inbox, charging $99 per agent seat plus about $0.20 per AI-handled conversation.
Outcome-billed AI agent for your existing help desk
$49/mo·+$0.99 per AI resolution
AI SupportVoice AI
Intercom's AI agent sold on its own, resolving chat, email, WhatsApp and social tickets inside Zendesk, Salesforce, Freshdesk or HubSpot at $0.99 per outcome with no seat charge.
Email, chat, social and marketplace messages in one shared inbox for Shopify and BigCommerce merchants, priced per team member or as a flat 500 conversation plan, with AI billed at $0.85 per resolution.
Email, SMS, WhatsApp, Messenger, Instagram and live chat in one collaborative inbox, priced per user from $14 a month with no free plan, no ticket metering and bring-your-own-key AI.
An enterprise AI agent handling voice, chat, email and WhatsApp in 59 languages, billed per resolved outcome under criteria agreed per contract, with no pricing page and no published rate.
Ticketing, live chat, social channels and a built-in call centre priced per agent from $15 a month, with the AI features bundled into the seat price rather than metered.
Shared email inboxes, live chat, WhatsApp and a Docs knowledge base priced per user per month, with AI Answers billed separately at $0.75 for every resolution and no included allowance.
Ticketing, social, instant messaging, telephony and a knowledge base priced per agent from $7 a month, with every edition including Enterprise carrying a published self-serve price.
An AGPL-3.0 help desk that is free and feature-complete self-hosted, or €7 to €25 per agent monthly on hosted plans running only in German data centres, with AI billed at €0.03 per call.
Shared inbox with per-conversation AI billed separately
$25/seat/mo·+$0.05 per conversation
Customer Feedback
+2 more
Email, chat, SMS, Slack and voice in one shared inbox priced per seat, with the Autopilot AI agent sold separately from $0.05 per conversation and a published Enterprise list price.
An open source shared inbox for live chat, email, social and voice, priced $19 to $99 per agent per month on cloud with Captain AI metered in credits, or self-hosted free with features removed.
Ecommerce help desk billed per ticket, not per agent
$77/mo·+$0.85 per AI interaction
AI Support
+4 more
An ecommerce help desk for Shopify brands that bundles email, chat, social and WhatsApp, bills on monthly ticket volume rather than agent seats, and meters AI at $0.90 per automated interaction.