Surfboard Alternatives
The closest alternative to Surfboard is Assembled. 4 more are listed below, ranked by how much of Surfboard each one replaces.
The remaining independent workforce management product aimed at support teams rather than traditional contact centres, which was exactly Surfboard's position. A team that wanted this without also buying a phone system has one obvious place to go.
The other standalone WFM product in this directory that stopped being independently purchasable, absorbed by NICE two weeks before Dialpad closed on Surfboard. Both were fully sales-gated and both now sell only inside a larger platform.
Overlaps on coaching and performance dashboards but does no forecasting or scheduling. Relevant only to a team that bought Surfboard for the reporting rather than the rota.
Quality and coaching rather than capacity. Named here because Surfboard deliberately did not do QA, so a team replacing a broader WEM suite needs both halves and this covers the other one.
Relevant as the demand source rather than a competitor. Surfboard's forecasts were built on ticketing platform integrations that only arrived at the Pro tier, so a Zendesk shop evaluating it had to reach the middle plan before the product did its main job.
What Surfboard costs
- Billing unit
No price published - Free tier
Not published - Data export
Self-serve - Automation export
Not published
2 of 4 not published by Surfboard, checked
