Nicereply

Support teams who already run a help desk and want a satisfaction score attached to the tickets it closes. Nicereply does not replace the desk. It hangs surveys off the tickets and email signatures that desk already sends.

Four survey types ship on every plan: post-resolution email, in-signature email, standalone links and website pop-ups, covering CSAT, CES and NPS. The meter is responses received rather than surveys sent, and the pricing page says so. Starter is $79 a month, or $59 billed annually, for 100 responses and 3 users. Business is $449, or $359 annually, for 2,500 responses and 50 users. Users are a cap, not a rate: adding people never changes the bill.

What happens above the response quota is not published: no overage rate, no auto-upgrade language. There is no free plan. Nicereply claims no SOC 2 or ISO 27001 certificate of its own, only that its vendors hold them. Uptime is a 99.99% aspiration with no committed SLA or credit schedule. An EU-registered company keeps all customer data in AWS data centres in the USA, with no EU option. Export runs through the JSON API only; no in-app CSV path is documented.

Simplesat, Delighted and Retently sell to the same buyer: a team that keeps its help desk and buys a survey layer beside it. Nicereply's difference is the meter: the ladder prices responses received, and no per-user rate exists at any tier. It files under customer feedback software.