Latest Tools & Software
The newest tools added to Support Alternatives, sorted by publish date. Discover what launched recently.
Ecommerce help desk billed per ticket, not per agent
$77/mo·+$0.85 per AI interaction
AI Support
+2 more
An ecommerce help desk for Shopify brands that bundles email, chat, social and WhatsApp, bills on monthly ticket volume rather than agent seats, and meters AI at $0.90 per automated interaction.
Shared inbox with per-conversation AI billed separately
$25/seat/mo·+$0.05 per conversation
Customer Feedback
+2 more
Email, chat, SMS, Slack and voice in one shared inbox priced per seat, with the Autopilot AI agent sold separately from $0.05 per conversation and a published Enterprise list price.
Self-hosted help desk with no per-agent fee
Free
Help DeskShared Inbox
A self-hosted shared mailbox and help desk under AGPL-3.0 with no agent or ticket limit, where tags, saved replies, workflows, the API and the knowledge base are one-off paid modules.
Knowledge base for docs and SOPs, priced by quote
Sales-gated
Knowledge Base
A knowledge base platform for product docs, API references and SOPs that sits beside Zendesk or Freshdesk, publishes no prices at all, and quotes against team accounts, workspaces, languages and AI usage.
AGPL help desk hosted in German data centres
Free, then $7/seat/mo·+$0.03 per AI interaction
Help Desk
An AGPL-3.0 help desk that is free and feature-complete self-hosted, or €7 to €25 per agent monthly on hosted plans running only in German data centres, with AI billed at €0.03 per call.