Help Desk Software
Every help desk we track, compared on per-seat cost, what counts as a billable agent, and what you can export.
One flat workspace price for help centre, chat and shared inbox
$29/mo·+$0.10 per conversation
Help Desk
+3 more
Help centre, chat widget, shared inbox, REST API, MCP server and CLI on one flat workspace price of $29 to $99 a month, with an AI agent announced at $0.10 a conversation.
Flat per-workspace multichannel inbox hosted in the EU
Free, then $45/mo
Help DeskLive Chat
A multichannel inbox for chat, email, WhatsApp, Instagram, SMS and phone, priced flat per workspace from $45 a month with seats included and the Hugo AI agent metered in credits.
Per-ticket B2B support platform with unlimited seats
Usage only·+$1 per ticket
Help DeskKnowledge Base
Email, Slack Connect, Microsoft Teams, Discord, WhatsApp, SMS and an in-app widget in one queue, billed at $1 per ticket with unlimited seats, unmetered AI and a 250-ticket monthly floor.
Enterprise help desk with per-resolution AI billing
$19/seat/mo·+$1.50 per AI resolution
Help Desk
+3 more
Ticketing, messaging, voice and a knowledge base on one platform, with AI agents metered per automated resolution on top of every agent seat.
Shared inbox and docs with pay-per-resolution AI
Free, then $25/seat/mo·+$0.75 per AI resolution
Help Desk
+3 more
Shared email inboxes, live chat, WhatsApp and a Docs knowledge base priced per user per month, with AI Answers billed separately at $0.75 for every resolution and no included allowance.
Low-cost help desk suite with a free tier
Free, then $7/seat/mo
Help DeskService Platforms
Ticketing, social, instant messaging, telephony and a knowledge base priced per agent from $7 a month, with every edition including Enterprise carrying a published self-serve price.
Low-cost help desk with a built-in call centre
Free, then $15/seat/mo
Contact Center
+2 more
Ticketing, live chat, social channels and a built-in call centre priced per agent from $15 a month, with the AI features bundled into the seat price rather than metered.
Help desk with per-session AI agent billing
$19/seat/mo·+$0.49 per AI session
Agent Assist
+2 more
Ticketing, a knowledge base and community forums priced per agent, with Freddy AI Agent metered per 72-hour session rather than per resolution and 500 sessions included on every plan.
Support platform with per-outcome AI billing
$29/seat/mo·+$0.99 per AI resolution
Help Desk
+3 more
Messaging, help centre and ticketing built around Fin, an AI agent billed per resolved outcome rather than per seat, and sold separately on top of other help desks.
Self-hosted help desk with no per-agent fee
Free
Help DeskShared Inbox
A self-hosted shared mailbox and help desk under AGPL-3.0 with no agent or ticket limit, where tags, saved replies, workflows, the API and the knowledge base are one-off paid modules.
Ecommerce help desk billed per ticket, not per agent
$77/mo·+$0.85 per AI interaction
AI Support
+4 more
An ecommerce help desk for Shopify brands that bundles email, chat, social and WhatsApp, bills on monthly ticket volume rather than agent seats, and meters AI at $0.90 per automated interaction.
Open-source omnichannel inbox you can self-host
Free, then $19/seat/mo·+$0.02 per credit
AI Support
+2 more
An open source shared inbox for live chat, email, social and voice, priced $19 to $99 per agent per month on cloud with Captain AI metered in credits, or self-hosted free with features removed.
AGPL help desk hosted in German data centres
Free, then $7/seat/mo·+$0.03 per AI interaction
Help Desk
An AGPL-3.0 help desk that is free and feature-complete self-hosted, or €7 to €25 per agent monthly on hosted plans running only in German data centres, with AI billed at €0.03 per call.