Decagon Alternatives
The closest alternative to Decagon is Sierra. 4 more are listed below, ranked by how much of Decagon each one replaces.
The closest match on shape and on silence. Both are enterprise AI agent platforms with no pricing page (sierra.ai/pricing also returns 404) and a pricing philosophy published only as a blog post. Sierra leads with outcomes where Decagon leads with conversations, and Sierra rules out seats outright where Decagon never addresses them.
The counterexample. Lorikeet publishes a full rate card, credit rates per channel and worked examples at lorikeetcx.ai/pricing, plus a machine-readable mirror. Decagon publishes no figure of any kind.
Fin is sold standalone onto an existing help desk, the same posture Decagon takes. Intercom publishes $0.99 per outcome, which handoffs bill and which do not, and a reopen refund rule. Decagon publishes none of those.
Enterprise AI agent competitor that also gates its price behind sales, but documents a four-role seat model where Decagon names no roles and no seat concept at all.
Overlaps on autonomous resolution over an existing help desk, at a smaller and less enterprise-weighted deployment size.
What Decagon costs
- Billing unit
A fixed rate for every incoming conversation - Free tier
Not published - AI pricing
Not published - Vendor calls it
Incoming conversation - Human handoff
Still billed - Reopened chat
Not published - AI billing window
Not published - Data export
Not published - Automation export
Not published
6 of 9 not published by Decagon, checked
