Decagon vs Lorikeet
A side-by-side comparison of Decagon and Lorikeet on what each one charges, what it meters, and which plan every capability actually sits on.
Capability by capability
Nothing we track differs between them.
Channels
| Capability | Decagon | Lorikeet |
|---|---|---|
| IncludedPublished as a channel, "Email: Contextual resolutions". | IncludedAll plans. Billed at 0.95 credits per resolution on Start, 0.80 on Scale. | |
| Live chat | Included | IncludedAll plans. Lorikeet Chat deploys the agent on a website without a ticketing system behind it. |
| Voice | Included | IncludedAll plans, at 1.50 credits per resolution on Start and 1.20 on Scale. |
| SMS | Not published | IncludedAll plans, priced identically to chat and email. |
Routing & automation
| Capability | Decagon | Lorikeet |
|---|---|---|
| Workflow builder | IncludedAOPs, Agent Operating Procedures, are "agent workflows in natural language". | Not published |
AI resolution
| Capability | Decagon | Lorikeet |
|---|---|---|
| Autonomous resolution agent | Included"At Decagon, our AI agents resolve customer service tickets autonomously." | IncludedThe Concierge Agent is the product. Billing exists only for resolutions and per-ticket routing or QA actions. |
| Resolution over knowledge base | Not published | IncludedKnowledge is read in place from Confluence, Guru, Google Docs and Notion. No knowledge base migration is required. |
| Action-taking (API calls) | IncludedAgents "retrieve data and trigger actions through self-serve APIs and custom tool integrations", plus MCP. | IncludedConcierge actions and data integrations are listed as unlimited on every plan including Start. |
| Handoff to human | IncludedEscalation is published: bad-actor detection deflects unsafe inputs or escalates to a human, and Zendesk Sunshine is named as a live-chat escalation target. A pre-send human approval gate is not published. | Not publishedLorikeet never writes the words escalation or handoff in its pricing or product text. Whether a handoff exists, and whether it bills, are both unpublished. |
| Guardrails & citations | IncludedA supervisor model "detects hallucinations before responses are sent, automatically revising responses that stray from factual grounding". Citation behaviour is not published. | IncludedCustom guardrails are unlimited on every plan including Start; Enterprise adds custom guardrail work. |
AI assist
| Capability | Decagon | Lorikeet |
|---|---|---|
| Auto-tagging | Not published | IncludedAll plans, billed separately at 0.30 credits per ticket on Start and 0.25 on Scale. |
AI voice
| Capability | Decagon | Lorikeet |
|---|---|---|
| Voice agent | IncludedDecagon Voice is a first-party channel, connected through Amazon Connect, RingCentral or SIP trunking. | IncludedWorks with any platform that supports call forwarding, including Amazon Connect, Twilio, Genesys Cloud, Dialpad, Vonage, Five9 and AirCall, plus the Lorikeet SDK and API. |
Knowledge base
| Capability | Decagon | Lorikeet |
|---|---|---|
| AI answers over KB | Included"Populate your AI agent's knowledge base with existing articles from systems such as Confluence, Contentful, and Kustomer." | Not published |
QA & workforce
| Capability | Decagon | Lorikeet |
|---|---|---|
| Automated QA coverage | IncludedWatchtower, described as always-on QA, flags conversations for rapid triage. | IncludedAll plans, billed at 0.30 credits per ticket on Start and 0.25 on Scale. |
Enterprise
| Capability | Decagon | Lorikeet |
|---|---|---|
| SAML SSO | IncludedSSO with Okta and Microsoft Entra, with JWT scoping. No plan gate is published because no plans are published. | Not published |
| Role-based access control | Included"Platform access is defined and enforced by role." No roles, tiers or seat model are named. | Not published |
| HIPAA / BAA | Not publishedHealth and wellness is a named target vertical, but no BAA and no HIPAA statement is published. | IncludedScale and above, published as "Start + HIPAA BAA". Explicitly not available on Start at $1,500/month. |
| SOC 2 | Not publishedThe Trust Center at trust.decagon.ai returns no content to an unauthenticated visitor, and the security page names no certification, standard or framework. | IncludedStart and above. The pricing page specifies SOC 2 Type 2. |
| ISO 27001 | Not publishedNot named anywhere on decagon.ai. Trust Center is access-gated. | IncludedStart and above. ISO 27001:2022. |
Developer
| Capability | Decagon | Lorikeet |
|---|---|---|
| REST API | Not publishedNo public API reference or developer documentation exists on decagon.ai. "Self-serve APIs" are described as the route the agent uses to reach other systems, not as an interface customers can call. | IncludedThe published API initiates voice conversations, and two public HTTP endpoints handle demo booking and support Q&A. No API reference covering data extraction exists. |
| SDKs | Not published | IncludedThe Lorikeet SDK embeds the agent in a customer's own product. |
Both entries last checked Sep 9, 2026.
What Decagon costs
- Billing unit
A fixed rate for every incoming conversation - Free tier
Not published - AI pricing
Not published - Vendor calls it
Incoming conversation - Human handoff
Still billed - Reopened chat
Not published - AI billing window
Not published - Data export
Not published - Automation export
Not published
6 of 9 not published by Decagon, checked
What Lorikeet costs
$1,500/month
2 published plans, billed annually- Billing unit
Single-component prepaid usage - Free tier
No - AI pricing
Not published - Vendor calls it
Credit (automated QA, per ticket) - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Not published - Automation export
Not published
6 of 9 not published by Lorikeet, checked