Gorgias Alternatives
The closest alternative to Gorgias is Re:amaze. 3 more are listed below, ranked by how much of Gorgias each one replaces.
Ecommerce help desk with undefined AI resolutions
$26.10/seat/mo·+$0.85 per AI resolution
The closest ecommerce-helpdesk substitute. Re:amaze prices per agent where Gorgias prices per ticket, so the two invert at the point where a team is large but quiet.
Direct replacementEcommerceLive Chat
AI-native ecommerce help desk with one AI meter
$99/seat/mo·+$0.20 per conversation
Ecommerce help desk with a bundled AI agent aimed at the same Shopify buyer.
Direct replacementAI SupportEcommerce
Enterprise help desk with per-resolution AI billing
$19/seat/mo·+$1.50 per AI resolution
The general-purpose suite Gorgias is most often displacing. Zendesk bills a seat and an automated resolution; Gorgias bills a ticket and an automated interaction, and never a seat.
Direct replacementHelp DeskService PlatformsSupport QAWorkforce Management
Support platform with per-outcome AI billing
$39/seat/mo·+$0.99 per AI resolution
Overlaps on live chat and a metered AI agent at $0.99 per resolution, but is seat-priced and sells to software teams rather than storefronts.
Partial replacementHelp DeskKnowledge BaseLive ChatService Platforms
What Gorgias costs
$77/seat/month
5 published plans, billed annually- Billing unit
Helpdesk scales from 50 to 5,000 tickets a month - Free tier
No, 7-day trial - AI pricing
$0.90 per AI interaction - Vendor calls it
automated interaction - Human handoff
Not billed - Reopened chat
Refunded - AI billing window
3d of inactivity - Data export
Self-serve - Automation export
Not offered
