Gorgias vs Re:amaze
A side-by-side comparison of Gorgias and Re:amaze on what each one charges, what it meters, and which plan every capability actually sits on.
The short answer
3 of the 13 capabilities tracked on both differ, mostly in Channels. Gorgias starts at $77/mo, Re:amaze at $26.10/seat/mo.
| Measure | Gorgias | Re:amaze |
|---|---|---|
| Starts at | $77/mo | $26.10/seat/mo |
| Charged per | The workspace | Each agent seat |
| AI billed at | $0.85 per AI interaction | $0.85 per AI resolution |
| Included, where the other says no | 1 capability | 0 capabilities |
Capability by capability
3 of the 13 capabilities tracked on both products differ.
Channels
| Capability | Gorgias | Re:amaze |
|---|---|---|
| Included | Included | |
| Live chat | Included | Included |
| Voice | Paid add-onSeparately billed add-on, per Voice ticket, tiered by volume. Price Unknown. | IncludedPro, $49 per team member per month. |
| SMS | Paid add-onSeparately billed add-on, per SMS ticket, tiered by volume. Price Unknown. | IncludedPro, $49 per team member per month. Delivered through Twilio or ClickSend. |
| Included | IncludedDelivered through Twilio, so a Twilio account is required. No plan gate is published for WhatsApp specifically. | |
| Instagram / Facebook | Included | IncludedFacebook page comments, Messenger and Instagram comments land in the same inbox. |
| X / Twitter | Not published | Included |
| Video | Not published | IncludedPlus, $69 per team member per month. In-chat video calls. |
| Co-browsing | Not published | IncludedPlus, $69 per team member per month. Sold as Peek. |
Ticketing
| Capability | Gorgias | Re:amaze |
|---|---|---|
| Shared inbox | Not published | Included |
| Macros / saved replies | Included | IncludedSold as Response Templates. Readable and writable through the REST API. |
| Ticket forms | IncludedPublished as "Contact Forms" in the channel list. | Not published |
AI resolution
| Capability | Gorgias | Re:amaze |
|---|---|---|
| Autonomous resolution agent | IncludedAI Agent is bundled on every published plan with an allowance of 30, 30, 190 or 530 automated interactions a month. | IncludedIncluded on Basic, Pro and Plus at 5, 10 and 20 resolutions per user per month, then $0.85 each. Labelled BETA in the site navigation. |
Knowledge base
| Capability | Gorgias | Re:amaze |
|---|---|---|
| Public help center | IncludedUnlimited Help Centers are a custom-plan inclusion; the per-plan limit below that is Unknown because the compare table marks availability with images. | IncludedThe FAQ site can be embedded or hosted on your own domain. |
| Custom domain | Not published | IncludedPro, $49 per team member per month. |
Self-service
| Capability | Gorgias | Re:amaze |
|---|---|---|
| Chatbot flows | IncludedPublished as "Flows". Counts as an automated interaction when it resolves an inquiry without a human agent. | IncludedChatbots are published on the plan table; AI Intents require Pro. |
| Order lookup | IncludedPublished as "Order Management". Counts as an automated interaction when it resolves an inquiry without a human agent. | Not published |
Reporting
| Capability | Gorgias | Re:amaze |
|---|---|---|
| CSAT / NPS | Not published | IncludedPlus, $69 per team member per month. |
Enterprise
| Capability | Gorgias | Re:amaze |
|---|---|---|
| SAML SSO | IncludedSAML SSO is listed as a custom-plan feature. Google and Microsoft 365 SSO are on all plans. | Not publishedNot on the pricing compare table and not found on any page. Sign-in offers Google and Microsoft social login, which is not SAML. |
| Custom roles | IncludedGranular user permissions and documented user roles. Plan gate Unknown. | IncludedPlus, $69 per team member per month. The only access-control feature published at any tier. |
| Audit logs | IncludedConfirmed as a custom-plan inclusion. The compare table shows two of the four published plans marked unavailable, but the availability cells are images rather than text, so which two is Unknown. | Not publishedNo audit-log feature is documented. The closest published analogue is FAQ Article Edit History, a Plus-plan feature. |
| Multi-brand | Not published | IncludedPro, $49 per team member per month. Basic is capped at 1 brand. |
| SOC 2 | IncludedType II. Report on request. No plan gate stated. | Not publishedNo claim found. There is no security, trust or compliance page. |
| GDPR | IncludedNot plan-gated. CCPA as well. The compare-table row spans all plans. | Not publishedA Privacy Policy, a Cookie Policy and a Do Not Sell My Personal Information link exist. No GDPR compliance statement and no DPA offer were found. |
| Data residency | IncludedUnited States, European Union and Australia on Google Cloud Platform. Assigned by region rather than sold as an add-on, and not stated as customer-selectable. | Not publishedNo data-location statement found on any page. |
Developer
| Capability | Gorgias | Re:amaze |
|---|---|---|
| REST API | Included | IncludedREST and JSON over HTTPS, HTTP Basic auth with per-user API tokens, scoped per brand by API host. |
| Published rate limits | Included2 req/s on all four published plans, 4 req/s on the custom plan. | NoThe API states that a per-minute per-token limit exists and returns 429 at it, but does not publish the number. |
Both entries last checked Sep 9, 2026.
What Gorgias costs
$77/month
4 published plans, billed annually- Billing unit
Helpdesk scales from 50 to 5,000 tickets a month - Free tier
No, 7-day trial - AI pricing
$0.90 per AI interaction - Vendor calls it
automated interaction - Human handoff
Not billed - Reopened chat
Refunded - AI billing window
3d of inactivity - Data export
Self-serve - Automation export
Not offered
What Re:amaze costs
$26.10/seat/month
4 published plans, billed annually- Billing unit
Seat (team member) per month - Free tier
No, 14-day trial - AI pricing
$0.85 per AI resolution - Vendor calls it
resolution - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Self-serve - Automation export
Partial
3 of 9 not published by Re:amaze, checked