Front Alternatives
The closest alternative to Front is Help Scout. 4 more are listed below, ranked by how much of Front each one replaces.
The closest shared-inbox competitor on price and shape. Help Scout starts at $25 per user like Front's Starter but does not cap you to one channel type there, and it meters AI at $0.75 per resolution instead of $0.05 per conversation.
The other product where the seat rate is the whole price. Missive sells no metered AI agent, so a team that will never buy Autopilot is comparing seat rates alone.
Where teams go when they need SLAs, audit logs and a ticket queue. Zendesk publishes audit logs and custom roles that Front does not, and gates its export behind a support ticket for the same reason Front does.
Front ingests Intercom as a third-party chat channel on Professional rather than replacing it, so the two can run together. As a replacement, Intercom bills Fin per outcome where Front bills per conversation.
Runs the shared inbox inside Gmail instead of a separate app, which removes Front's channel-type ceiling question entirely at the cost of everything outside email.
What Front costs
- Billing unit
Per seat per month at the annual-prepay rate - Free tier
No, 14-day trial - AI pricing
$0.05 per conversation - Vendor calls it
conversation - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Support ticket required - Automation export
Not offered
3 of 9 not published by Front, checked
