Hiver Alternatives
The closest alternative to Hiver is Front. 3 more are listed below, ranked by how much of Hiver each one replaces.
The closest replacement and the comparison Hiver leads with in its own footer. Both connect Gmail and Outlook accounts to an omnichannel shared inbox at the same $25 entry seat, but Front pulls the mail into its own client and charges $0.05 a conversation for Autopilot on top of the seat, where Hiver leaves the mail in Gmail and bundles its AI agent into the per-user price.
Same buyer, lower floor: $14 a user per month against Hiver's $25, with nothing metered on either. Missive is a separate client with no help centre and no autonomous agent, and it exports its automation rules as CSV, which Hiver's export enumeration does not cover.
A standalone help desk at the same $25 entry seat, with a Docs knowledge base and a free tier Hiver does not offer, but AI Answers bills $0.75 per resolution on top. It also has no Gmail-resident mode, so adopting it means moving the team out of the inbox.
The cheaper suite route at $19 an agent per month, with a knowledge base and community forums Hiver has no equivalent for. Freddy AI is metered per 72-hour session on top of the seat, so a team that wants AI included in one per-user price rather than billed separately is the reason to stay on Hiver.
What Hiver costs
- Billing unit
Per user per month - Free tier
No, 7-day trial - AI pricing
Not published - Vendor calls it
minute - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Self-serve - Automation export
Not offered
4 of 9 not published by Hiver, checked
