Hiver vs Missive
A side-by-side comparison of Hiver and Missive on what each one charges, what it meters, and which plan every capability actually sits on.
The short answer
3 of the 23 capabilities tracked on both differ. Hiver starts at $25/seat/mo, Missive at $14/seat/mo.
| Measure | Hiver | Missive |
|---|---|---|
| Starts at | $25/seat/mo | $14/seat/mo |
| Charged per | Each agent seat | Each agent seat |
| AI billed at | $0.03 per minute | Not published |
| Included, where the other says no | 2 capabilities | 0 capabilities |
Capability by capability
3 of the 23 capabilities tracked on both products differ.
Channels
| Capability | Hiver | Missive |
|---|---|---|
| IncludedAll plans. "Connect inboxes from Google, Microsoft, Zoho, and more to manage customer emails efficiently." Hiver in Gmail requires a Gmail or Google Workspace account; Hiver Omni is provider-agnostic. | IncludedAll plans. Gmail and Google Workspace, Outlook, and generic IMAP. Personal and shared accounts coexist in the same app and coworkers do not see personal email by default. | |
| Live chat | IncludedGrowth and above. Listed under Channels on the Hiver Omni comparison and named on the Growth card as part of Omnichannel. Includes a customisable widget, pre-chat form, chat templates, transcripts, message routing, offline settings, chat alerts and chat CSAT. | IncludedAll plans. |
| In-app messenger | NoLive chat is a website and app widget with a pre-chat form and offline contact form. Nothing in either comparison describes a persistent in-product messenger with outbound campaigns or product tours. | Not published |
| Voice | Paid add-onHiver Omni only, add-on on all three plans at $30 per voice seat per month with 1,000 pooled minutes and $0.03 a minute after. Not offered on Hiver in Gmail. | Not published |
| SMS | Paid add-onPart of the Voice add-on. The product navigation describes Voice as "Native voice and SMS support"; SMS has no row of its own in either plan comparison, so no separate gate is published. | IncludedAll plans, delivered through Twilio. |
| IncludedUnknown. WhatsApp is named as a Hiver Omni channel in the pricing FAQ and on the security page, and appears as a component on the status page, but there is no WhatsApp row in the Channels section of either plan comparison, so no plan gate is published. | IncludedAll plans. | |
| Instagram / Facebook | Not published | IncludedAll plans. Messenger and Instagram. |
| Slack Connect | IncludedPro and above. Hiver calls it Slack channel: "Manage customer conversations from private and public Slack channels right from Hiver." That is Slack as an inbound support channel rather than Slack Connect specifically. A separate all-plans Slack integration handles internal alerts and discussion. | Not published |
| Community forum | NoHiver ships a Help Center and a Customer Portal for submitting and tracking requests. Neither pricing page lists a community forum. | Not published |
| Video | Not published | IncludedAll plans. Video calls through Twilio. |
Ticketing
| Capability | Hiver | Missive |
|---|---|---|
| Shared inbox | IncludedAll plans, but quota'd: 2 Shared Inboxes on Growth, 5 on Pro, unlimited on Elite. Send-from aliases are 1 per Shared Inbox on Growth and unlimited above it. | IncludedAll plans. 5 shared accounts and 10 personal accounts per user, poolable across the organisation. |
| Ticket queues | IncludedAll plans. "Tickets Log any customer request as a ticket in one click." Routing, assignment, tags, custom views and a personalised agent view sit alongside it. | Not published |
| SLA policies | IncludedPro and above. SLAs are named on the Pro card, along with SLA reports and SLA-based automations. | Not published |
| Business hours | IncludedUnknown. Listed in the Analytics section as "Define your team's working hours so SLA and performance reports are more accurate" with no plan stated. | Not published |
| Macros / saved replies | IncludedAll plans, unlimited per account. Hiver calls them Email templates, and they are one of the objects the account export covers. | IncludedAll plans. Missive calls these Responses, and they export as HTML. |
| Custom fields | IncludedAll plans, quota'd hard: 2 Custom Fields on Growth, 10 on Pro, unlimited on Elite. Two fields is a real ceiling for anyone categorising beyond tags. | Not published |
| Custom objects | IncludedElite only. "Use your own data sets to power dynamic workflows instead of creating separate rules for every condition." Exports as CSV from the object's edit screen. | Not published |
| Ticket forms | IncludedUnknown. Web Forms appear as a Channels row on the Hiver Omni comparison with no plan stated, and the June 2026 changelog lists Web Forms for Hiver in Gmail as still in testing. | Not published |
Routing & automation
| Capability | Hiver | Missive |
|---|---|---|
| Skills-based routing | IncludedElite only. Named on the Elite card: route reimbursement emails to payroll specialists and so on. | Not published |
| Round-robin assignment | IncludedUnknown. Round robin assignment and load balancing are Automations rows with no plan stated, though the per-plan automation quota applies to both. | Not published |
| Triggers | IncludedAll plans, quota'd: 10 rule-based Automations per Shared Inbox on Growth, 20 on Pro, unlimited on Elite. Scheduled, custom-field-based and app-based automations sit in the same section, as does making outbound API calls from an automation. | IncludedProductive and above. Up to 1,000 rules. Starter has no rules or automations at all. |
AI resolution
| Capability | Hiver | Missive |
|---|---|---|
| Autonomous resolution agent | IncludedAll plans, and the comparison marks the AI Agents block "ALL PLANS" explicitly. "AI Agents Resolve requests end to end, analyze conversations, and automate customer operations." No allowance, cap, overage or per-resolution price is published for it anywhere. | NoMissive ships no autonomous customer-facing agent. AI is assistive only, so nothing is billed per resolution. |
| Action-taking (API calls) | IncludedAll plans. "Looks up orders, issues refunds, and updates records across your systems." Hiver claims coverage of tools without APIs too: "If your humans can see it in a browser, our agent can too." | Not published |
| Handoff to human | IncludedAll plans. Part of Guardrails: "Decide when AI steps in, when it should hand off and set the bar for what needs human review." | Not published |
| Guardrails & citations | IncludedAll plans. Guardrails decide when AI steps in and when it hands off, observability shows every action taken across connected systems, and "Human in the loop Pauses for approval on actions you mark sensitive." | Not published |
AI assist
| Capability | Hiver | Missive |
|---|---|---|
| Reply drafting | IncludedAll plans. AI Copilot drafts replies, and AI Suggested Response returns "ready-to-send, contextual responses based on your connected knowledge sources". | IncludedRequires an AI key or Missive AI credits. Instant drafts and custom prompts. |
| Tone rewrite | IncludedAll plans. AI Compose "Polish and refine the tone, grammar, and structure of your replies." | Not published |
| Summarization | IncludedAll plans. AI Summarizer condenses long email threads; the Voice add-on adds AI call summaries. | IncludedRequires an AI key or Missive AI credits. |
| Translation | Not published | IncludedRequires an AI key or Missive AI credits. "Translate to any language". |
| Auto-tagging | IncludedAll plans. "AI Tagging Automatically categorize all incoming emails by topic or type to improve routing and analytics." | Not published |
| Sentiment analysis | IncludedAll plans for AI Sentiment Analysis and sentiment reports. Customer Intelligence, which turns sentiment into account health and churn signals, is Elite only and marked Coming soon on the Hiver Omni comparison. | Not published |
AI voice
| Capability | Hiver | Missive |
|---|---|---|
| Call summarization | Paid add-onVoice add-on only, $30 per voice seat per month. Call recordings and transcripts are saved automatically and each call gets an AI-generated summary. | Not published |
Knowledge base
| Capability | Hiver | Missive |
|---|---|---|
| Public help center | IncludedGrowth and above. The Hiver in Gmail Growth card names Help Center directly; the Hiver Omni Growth card folds it into "self-service support". Nested categories, custom branding, a custom domain, a contact form, third-party code snippets and an internal help centre are all in the Help Center section. | NoMissive is not a ticketing system and ships no knowledge base or help centre. |
| Custom domain | IncludedUnknown. "Host your Help Center on your own domain for a consistent brand experience" is a Help Center row with no plan stated. | Not published |
| Multi-brand | IncludedUnknown. "Multiple Help Centers Create separate Help Centers for different products, teams, languages, or audiences" is a Help Center row with no plan stated. | Not published |
| AI answers over KB | IncludedUnknown plan, all-plans knowledge sources. AI-powered search lets customers "ask questions in natural language and get AI-generated answers from your articles", and the Knowledge Hub feeds AI Copilot and AI Agents from Notion, Confluence, Google Drive or a website. | Not published |
QA & workforce
| Capability | Hiver | Missive |
|---|---|---|
| Automated QA coverage | IncludedElite only. "AI QA Automatically evaluate your team's responses to score quality, flag gaps, and surface coaching opportunities." AI QA Coach, the real-time version, is marked Coming soon. | Not published |
Reporting
| Capability | Hiver | Missive |
|---|---|---|
| Prebuilt dashboards | IncludedAll plans. Basic reporting on Growth, advanced pre-built reports for tags and users above it. | IncludedProductive and above. Starter has no analytics. |
| Custom reports | IncludedPro and above. Custom reports and custom dashboards are named on the Pro card as Advanced Analytics. | IncludedBusiness only. Advanced analytics compares users and teams, filters and exports. |
| Raw data export | IncludedNo plan gate published for the account export, which runs self-serve from Admin Panel > Settings > Export data and returns XML. Reporting exports are separate CSV downloads, and scheduled data exports are a plan-gated comparison row. | IncludedNo plan gate published. Self-serve from Settings > Login & Security across seven categories. |
| CSAT / NPS | IncludedPro and above. CSAT surveys are named on the Pro card, with CSAT survey reports, CSAT-based automations and chat CSAT alongside. Results export as CSV and filter by user. NPS is not offered. | Not published |
Collaboration
| Capability | Hiver | Missive |
|---|---|---|
| Internal notes | IncludedAll plans. Notes carry @mentions, Collaborators pull in people outside the Shared Inbox, and Shared Drafts allow co-writing a reply before it sends. Notes export as part of the account export. | IncludedAll plans. Comments sit inside the conversation and export as CSV. |
| Assignment | IncludedAll plans. Routing and assignments, with out-of-office and agent availability so conversations are not assigned to people who are away. | IncludedAll plans. |
| Collision detection | IncludedAll plans. "Prevents multiple teammates from working on or replying to the same conversation simultaneously." | Not published |
| Approvals | IncludedUnknown. "Set up step-by-step approval workflows so stakeholders can review and sign off on sensitive replies" appears in the Hiver in Gmail Collaboration section with no plan stated. | Not published |
Enterprise
| Capability | Hiver | Missive |
|---|---|---|
| SAML SSO | IncludedElite only. "Let users log in securely through your identity provider with SSO. Supports OIDC and SAML." Named on the Elite card alongside HIPAA and custom roles. | IncludedBusiness only. Okta, Azure AD and Google. This is also the only way to enforce an authentication policy, because 2FA cannot be mandated on Starter or Productive. |
| SCIM provisioning | IncludedUnknown. SCIM provisioning appears in the Hiver Omni Security and team management section with no plan stated. The Hiver in Gmail comparison has no SCIM row and lists an Okta integration instead. | Not publishedNot listed on the pricing page, the security page or the security FAQ. |
| Custom roles | IncludedElite only, and capped at 6 custom roles on Hiver in Gmail. "Create tailored permission roles to control what each team member can access and do." | IncludedUnknown. "Roles and permissions" is listed as a feature with no plan gate stated. |
| Audit logs | Not publishedNo audit log or audit trail feature appears in either plan comparison, on the security page or in the export documentation. The security page describes internal logging of production server access by Hiver staff, which is not a customer-facing audit log. | IncludedUnknown. "Audit trail" appears in the all-plan feature list but no plan gate is stated. It is also absent from the seven export categories. |
| IP allowlist | Not publishedNot listed in either plan comparison or on the security page. | IncludedBusiness only. |
| HIPAA / BAA | IncludedElite only. "HIPAA compliance Handle protected health information with a HIPAA-compliant setup." No Business Associate Agreement is referenced on the pricing pages, the security page or the terms, so the compliance claim is published and the contract that normally backs it is not. | Not publishedNot mentioned on the security page or in the security FAQ. |
| SOC 2 | IncludedAll plans. SOC 2 Type II, with the full report released on request to security@hiverhq.com under a non-disclosure commitment. | IncludedAll plans. SOC 2 Type II, audited by an independent California CPA, report on request. Listed on the Starter plan card, so it applies to everyone. |
| ISO 27001 | IncludedAll plans. Hiver publishes the ISO/IEC 27001 certificate for viewing rather than gating it behind a request. | Not publishedNot claimed on the security page or in the security FAQ. |
| GDPR | IncludedAll plans, alongside CCPA. The privacy policy sets out access, deletion, restriction and portability rights, though portability is qualified as available "if it is possible, given our then-current automated systems and data architecture". | IncludedAll plans. Dedicated GDPR page. |
| Data residency | NoUnited States only. "All our services and data is hosted in the USA." The status page names the infrastructure as AWS us-west-2, and the last database backup is also held encrypted in Google Compute storage. No EU or other region is offered on any plan. | NoUnited States only. "all our servers currently originate from the US East 1 (N. Virginia) region." No EU option is published. |
| Data retention policy | IncludedTiered rather than configurable: analytics history is 12 months on Growth, 18 on Pro and 24 on Elite. This is a depth limit on reporting, not a customer-set retention policy for conversation data, and no configurable retention setting is published. | Not published |
Developer
| Capability | Hiver | Missive |
|---|---|---|
| REST API | IncludedPro and above. Bearer-token keys created by an admin in Developer settings, carrying admin privileges. The Hiver Omni API is early access and enabled per account by emailing support, so on Omni the API is gated twice. | IncludedProductive and above. Starter has no API access. |
| Published rate limits | IncludedAll plans with API access. 1 request per second per account and 5,000 requests per day, with 429 Too Many Requests, exponential backoff guidance and a documented blacklisting risk for repeated retries. | IncludedAll plans with API access. 5 concurrent requests, 300 per minute, 900 per 15 minutes, with 429 and Retry-After documented. |
Both entries last checked Sep 9, 2026.
What Hiver costs
$25/seat/month
3 published plans, billed annually- Billing unit
Per user per month - Free tier
No, 7-day trial - AI pricing
Not published - Vendor calls it
minute - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Self-serve - Automation export
Not offered
4 of 9 not published by Hiver, checked
What Missive costs
$14/seat/month
3 published plans, billed annually- Billing unit
Per active user per month - Free tier
No, 30-day trial - AI pricing
Not published - Vendor calls it
Missive AI credits - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Self-serve - Automation export
Full
4 of 9 not published by Missive, checked