Helply (formerly Groove) Alternatives
The closest alternative to Helply (formerly Groove) is Pylon. 4 more are listed below, ranked by how much of Helply (formerly Groove) each one replaces.
The closest replacement: the same B2B software buyer, the same Slack Connect first channel model and the same sales-led motion. The difference is the billing unit, Pylon charges per seat and does not publish the rate, where Helply publishes $1 per ticket and charges nothing for seats.
Also built for B2B software support rather than consumer volume, and also API-first. Plain bills per seat, so its cost rises with the team while Helply's rises with the queue.
The shared inbox Groove competed with for a decade, and the one Helply now runs its AI agent on top of. Help Scout charges $25 per user per month plus $0.75 per AI resolution, which is cheaper below a few hundred tickets a month and dearer above the 250-ticket floor.
The other outcome-priced option, at $0.99 per Fin resolution on top of a seat price. Intercom bills only when the AI resolves; Helply bills every conversation that arrives and charges nothing extra when the AI works.
A seat-priced shared inbox with a $0.05 per conversation charge stacked on top, so its bill moves with both headcount and volume where Helply's moves with volume alone.
What Helply (formerly Groove) costs
- Billing unit
The only plan Helply sells - Free tier
No - AI pricing
$1 per ticket - Vendor calls it
Ticket - Human handoff
Still billed - Reopened chat
Not published - AI billing window
Not published - Data export
None published - Automation export
Not published
3 of 9 not published by Helply (formerly Groove), checked
