Crisp Alternatives
The closest alternative to Crisp is Chatwoot. 4 more are listed below, ranked by how much of Crisp each one replaces.
The same shape almost line for line: chat widget, omnichannel inbox, help center and an AI agent metered in credits. Chatwoot charges $19 per agent per month, so it undercuts Crisp's $45 Mini only below three agents and overtakes Essentials' ten included seats well before ten. It is also self-hostable, where Crisp is cloud only.
The other cheap multichannel inbox with a built-in FAQ site, but priced per team member at $29 to $69, so ten agents cost roughly three times Crisp's Essentials. Re:amaze meters AI at $0.85 per resolution and never defines the resolution; Crisp meters token usage in dollars and publishes what the span covers.
Also multichannel with a native phone channel at a low per-agent price, and also aimed at small teams. The difference is the unit: LiveAgent bills per agent, so a growing team pays linearly, where Crisp's bill only moves at four plan boundaries and then $10 an agent above twenty.
The widget-first product Crisp is positioned against and priced far below. Intercom charges per seat plus $0.99 for each Fin resolution, an outcome unit, where Crisp charges the workspace and meters tokens whether or not the customer's problem was solved.
The migration Crisp writes a guide for rather than a like-for-like swap. Zendesk is ticket-first with SSO, audit logs and SOC 2, none of which Crisp publishes, and Crisp's own guide frames the move as trading ticket structure for conversation-first handling.
What Crisp costs
- Billing unit
$45 a month for the workspace - Free tier
Yes - AI pricing
Not published - Vendor calls it
Hugo credit - Human handoff
Still billed - Reopened chat
Not published - AI billing window
Not published - Data export
Self-serve - Automation export
Partial
3 of 9 not published by Crisp, checked
