Lorikeet vs Retell AI
A side-by-side comparison of Lorikeet and Retell AI on what each one charges, what it meters, and which plan every capability actually sits on.
The short answer
4 of the 12 capabilities tracked on both differ, mostly in AI resolution.
| Measure | Lorikeet | Retell AI |
|---|---|---|
| Starts at | $1,500/mo | Sales-gated |
| Charged per | The workspace | Not published |
| AI billed at | $0.25 per credit | $0.00 per AI interaction |
| Included, where the other says no | 0 capabilities | 0 capabilities |
Capability by capability
4 of the 12 capabilities tracked on both products differ.
Channels
| Capability | Lorikeet | Retell AI |
|---|---|---|
| IncludedAll plans. Billed at 0.95 credits per resolution on Start, 0.80 on Scale. | Not published | |
| Live chat | IncludedAll plans. Lorikeet Chat deploys the agent on a website without a ticketing system behind it. | IncludedPay-as-you-go. Chat agents are billed per AI message, from $0.001 to $0.052 depending on model. |
| Voice | IncludedAll plans, at 1.50 credits per resolution on Start and 1.20 on Scale. | IncludedPay-as-you-go. Voice is the product, billed per connected minute. |
| SMS | IncludedAll plans, priced identically to chat and email. | Paid add-on$0.01 per message on both call and chat agents, plus a $20.00 monthly Retell SMS subscription. No charge on custom telephony. |
AI resolution
| Capability | Lorikeet | Retell AI |
|---|---|---|
| Autonomous resolution agent | IncludedThe Concierge Agent is the product. Billing exists only for resolutions and per-ticket routing or QA actions. | Not published |
| Resolution over knowledge base | IncludedKnowledge is read in place from Confluence, Guru, Google Docs and Notion. No knowledge base migration is required. | Paid add-onKnowledge Base is metered twice: $0.005 a minute when an agent uses one, and $8.00 a month per knowledge base above the first ten. |
| Action-taking (API calls) | IncludedConcierge actions and data integrations are listed as unlimited on every plan including Start. | IncludedTool calls are first-class and readable after the fact through transcript_with_tool_calls. On a Custom LLM agent your own tool calls only appear in the transcript if you report them yourself. |
| Handoff to human | Not publishedLorikeet never writes the words escalation or handoff in its pricing or product text. Whether a handoff exists, and whether it bills, are both unpublished. | IncludedTransfer stops the AI voice agent fee and leaves only telephony running. Agent transfer cannot target a Custom LLM agent. |
| Guardrails & citations | IncludedCustom guardrails are unlimited on every plan including Start; Enterprise adds custom guardrail work. | Paid add-onSafety Guardrails at $0.005 a minute, listed as a feature of both tiers but metered. Citation behaviour is not published, so only half of this attribute is evidenced. |
AI assist
| Capability | Lorikeet | Retell AI |
|---|---|---|
| Auto-tagging | IncludedAll plans, billed separately at 0.30 credits per ticket on Start and 0.25 on Scale. | Not published |
AI voice
| Capability | Lorikeet | Retell AI |
|---|---|---|
| Voice agent | IncludedWorks with any platform that supports call forwarding, including Amazon Connect, Twilio, Genesys Cloud, Dialpad, Vonage, Five9 and AirCall, plus the Lorikeet SDK and API. | IncludedTelephony arrives through Twilio elastic SIP trunking or SIP connectors for Five9, Telnyx and Vonage, or through Retell-issued numbers at $2.00 a month. |
| Real-time transcription | Not published | IncludedThe API returns transcript_object with word-level timings, plus a scrubbed variant. The speech-to-text engine runs for the whole call, which is also why silence is billed. |
QA & workforce
| Capability | Lorikeet | Retell AI |
|---|---|---|
| Automated QA coverage | IncludedAll plans, billed at 0.30 credits per ticket on Start and 0.25 on Scale. | Paid add-onAI Quality Assurance at $0.10 a minute, first 100 minutes free. No export path for its output is documented. |
Reporting
| Capability | Lorikeet | Retell AI |
|---|---|---|
| Raw data export | Not publishedNo export documentation of any kind is published: no article, no API reference, no bulk export UI. | API onlyCalls, transcripts and recordings come out through the API. There is no export UI, and bulk retrieval is unverified. |
Enterprise
| Capability | Lorikeet | Retell AI |
|---|---|---|
| SAML SSO | Not published | IncludedEnterprise only. Absent from pay-as-you-go. |
| Role-based access control | Not published | IncludedEnterprise only. Absent from pay-as-you-go, which has no user or role model priced at all. |
| HIPAA / BAA | IncludedScale and above, published as "Start + HIPAA BAA". Explicitly not available on Start at $1,500/month. | IncludedAvailable on pay-as-you-go, not enterprise-gated. Self-serve signing at click-agreements.retellai.com at no additional cost, countersigned inside a business day. |
| SOC 2 | IncludedStart and above. The pricing page specifies SOC 2 Type 2. | IncludedNo plan gate stated. Type 1 and Type 2. |
| ISO 27001 | IncludedStart and above. ISO 27001:2022. | Not publishedNot claimed on the compliance page. |
| GDPR | Not publishedGDPR is not named on the trust center, the privacy policy or the pricing page. | IncludedNo plan gate stated. A DPA with Standard Contractual Clauses covers EU and UK data subjects, because there is no EU service operation to keep the data in. |
| Data residency | Not publishedNo customer-selectable region is published. Infrastructure is Google Cloud Platform and all four listed sub-processors are in the USA, so there is no EU-only inference path. | NoNo customer-selectable region exists. The vendor states it does not currently operate services within the European Union, and recording URLs resolve to AWS us-west-2. |
| Data retention policy | Not publishedThe trust center states "Data retention procedures established" and "Customer data deleted upon leaving" but publishes no window in days. | IncludedCustom data retention is listed on both tiers. Configurable per agent from 1 day to 2 years, covering transcripts, recordings and logs. Three privacy modes are documented: store all data, exclude PII, or retain only basic attributes. |
| Right-to-erasure tooling | Not published | IncludedAccount deletion plus a support request for full erasure including third-party identifier removal. |
Developer
| Capability | Lorikeet | Retell AI |
|---|---|---|
| REST API | IncludedThe published API initiates voice conversations, and two public HTTP endpoints handle demo booking and support Q&A. No API reference covering data extraction exists. | IncludedNo plan gate. A dashboard API key works on pay-as-you-go. |
| SDKs | IncludedThe Lorikeet SDK embeds the agent in a customer's own product. | IncludedOfficial Node (retell-sdk) and Python (retell) SDKs. Custom LLM lets a customer run the model on their own WebSocket server, with reference implementations for OpenAI, Azure OpenAI, OpenRouter and Claude. |
Both entries last checked Sep 9, 2026.
What Lorikeet costs
$1,500/month
2 published plans, billed annually- Billing unit
Single-component prepaid usage - Free tier
No - AI pricing
Not published - Vendor calls it
Credit (routing or analytics tagging, per ticket) - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Not published - Automation export
Not published
6 of 9 not published by Lorikeet, checked
What Retell AI costs
- Billing unit
Pure consumption with monthly capacity line items and no seat dimension - Free tier
No - AI pricing
Not published - Vendor calls it
GPT 5 nano - Human handoff
Still billed - Reopened chat
Not published - AI billing window
Not published - Data export
Self-serve - Automation export
Not published
4 of 9 not published by Retell AI, checked