KnowledgeOwl vs Selvo
A side-by-side comparison of KnowledgeOwl and Selvo on what each one charges, what it meters, and which plan every capability actually sits on.
The short answer
5 of the 16 capabilities tracked on both differ, mostly in Enterprise. KnowledgeOwl starts at $100/seat/mo, Selvo at $29/mo.
| Measure | KnowledgeOwl | Selvo |
|---|---|---|
| Starts at | $100/seat/mo | $29/mo |
| Charged per | Each agent seat | The workspace |
| AI billed at | $25 per seat | $0.10 per conversation |
| Included, where the other says no | 2 capabilities | 0 capabilities |
Capability by capability
5 of the 16 capabilities tracked on both products differ.
Channels
| Capability | KnowledgeOwl | Selvo |
|---|---|---|
| Not published | IncludedBoth plans | |
| Live chat | Not published | IncludedBoth plans |
| In-app messenger | Not published | IncludedBoth plans. Widget customization is on both; the custom domain the widget runs on is Pro at $74. |
| Voice | Not published | NoNo voice channel appears on either plan in a published feature matrix that is otherwise complete. |
| SMS | Not published | NoAbsent from the published feature matrix. |
| Not published | NoAbsent from the published feature matrix. The only two channels are the chat widget and email. | |
| Instagram / Facebook | Not published | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
| X / Twitter | Not published | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
| Slack Connect | Not published | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
| Microsoft Teams | Not published | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
| Community forum | Not published | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
| Video | Not published | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
| Co-browsing | Not published | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
Ticketing
| Capability | KnowledgeOwl | Selvo |
|---|---|---|
| Shared inbox | Not published | IncludedBoth plans |
| Ticket queues | Not published | IncludedSystem inbox views are on both plans. Custom inbox views and team inboxes are Pro at $74. |
| SLA policies | Not published | NoAbsent from the published feature matrix on both plans. |
| Business hours | Not published | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
| Macros / saved replies | Not published | IncludedBoth plans |
| Merge & split | Not published | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
| Side conversations | Not published | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
| Custom fields | Not published | IncludedBoth plans |
| Custom objects | Not published | NoNot on either plan. Custom attributes on a conversation are in the matrix; a custom object is not. |
| Ticket forms | Not published | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
Routing & automation
| Capability | KnowledgeOwl | Selvo |
|---|---|---|
| Skills-based routing | Not published | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
| Round-robin assignment | Not published | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
| Load balancing | Not published | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
| Triggers | Not published | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
| Workflow builder | Not published | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
| Escalation rules | Not published | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
AI resolution
| Capability | KnowledgeOwl | Selvo |
|---|---|---|
| Autonomous resolution agent | Not published | On the roadmapListed on both plans as coming soon. Not purchasable as of 2026-09-04. |
| Resolution over knowledge base | Not published | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
| Action-taking (API calls) | Not published | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
| Handoff to human | Not published | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
| Guardrails & citations | IncludedAll plans. "It analyzes information in your knowledge base--and ONLY in your knowledge base", cites the articles it used, and declines rather than guesses when confidence is low. The model is static and untrained on customer content, nothing is retained after a response, and each question in a session is treated as standalone so content cannot leak between reader groups. | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
| Multilingual AI | Not published | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
AI assist
| Capability | KnowledgeOwl | Selvo |
|---|---|---|
| Reply drafting | Not published | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
| Tone rewrite | Not published | NoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else. |
| Summarization | Not published | NoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else. |
| Translation | Not published | NoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else. |
| Next-best-action | Not published | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
| Auto-tagging | Not published | NoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else. |
| Sentiment analysis | Not published | NoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else. |
AI voice
| Capability | KnowledgeOwl | Selvo |
|---|---|---|
| Voice agent | Not published | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
| IVR replacement | Not published | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
| Real-time transcription | Not published | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
| Call summarization | Not published | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
Knowledge base
| Capability | KnowledgeOwl | Selvo |
|---|---|---|
| Public help center | IncludedAll plans. Public, private and mixed knowledge bases are all supported, with access controlled by reader login, shared password, IP range or a combination. The one restriction is on trials, which cannot be made fully public without asking. | IncludedBoth plans. 1 help centre on Starter, 5 on Pro. |
| Custom domain | IncludedAll plans. "Use your own custom domain" appears in the shared feature list, backed by CNAME setup docs and free Let's Encrypt certificates. A custom certificate is $500 unless the plan is Business or Enterprise. | IncludedPro only ($99 monthly, $74 billed annually). A help centre on Starter cannot run on your own domain. |
| Multi-brand | IncludedAll plans, priced rather than gated. One knowledge base is included and each additional one is $50 a month. Enterprise is listed as unlimited. Content can be shared across knowledge bases through synced categories rather than copied. | IncludedPro only. Starter is capped at 1 help centre. |
| Versioning | IncludedAll plans. "Version history, Global find and replace, Download article as PDF". Versions can be marked ready for review and activated, which is the approval workflow, and the articleversion API endpoint is the documented way to pull history out. | IncludedBoth plans. The custom domain the help centre runs on is Pro at $74. |
| Article analytics | IncludedAll plans, with retention as the gate: 45 days on Basic, 90 on Pro, 450 on Business, unlimited on Enterprise. Owl Analytics is first-party and needs no Google Analytics, covering popular articles, ratings, searches with no results, published articles with zero views and the questions the chatbot could not answer. | IncludedPro only. Starter gets article feedback but not search, feedback or article performance analytics. |
| In-product widget | IncludedAll plans, with a transition in progress. The AI chatbot widget and a contextual help widget both embed in a product, while the older Modern and Legacy slideout widgets carry a deprecation notice in the docs. | IncludedBoth plans. |
| SEO controls | IncludedAll plans. Custom title tags and meta descriptions, sitemap generation, an editable robots.txt, a Google Search Console hookup, duplicate content controls and an llms.txt generator for AI crawlers. | IncludedBoth plans |
| AI answers over KB | IncludedAll plans, metered. "AI chatbot, AI search, AI article creation, AI article summaries, AI style guide review" is one line on the shared feature list; the allowance behind it is 100, 500 or 1,000 credits a month by tier. | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
Self-service
| Capability | KnowledgeOwl | Selvo |
|---|---|---|
| Chatbot flows | Not published | NoNot on either plan. Selvo describes an agent that answers from articles, not a flow anyone builds. |
| Order lookup | Not published | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
| Returns / RMA | Not published | NoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else. |
| Account actions | Not published | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
QA & workforce
| Capability | KnowledgeOwl | Selvo |
|---|---|---|
| Conversation QA scoring | Not published | NoNot on either plan. The matrix has no QA or workforce section. |
| Automated QA coverage | Not published | NoNot on either plan. The matrix has no QA or workforce section. |
| Calibration | Not published | NoNot on either plan. The matrix has no QA or workforce section. |
| Agent scorecards | Not published | NoNot on either plan. The matrix has no QA or workforce section. |
| Forecasting | Not published | NoNot on either plan. The matrix has no QA or workforce section. |
| Scheduling | Not published | NoNot on either plan. The matrix has no QA or workforce section. |
| Adherence tracking | Not published | NoNot on either plan. The matrix has no QA or workforce section. |
Reporting
| Capability | KnowledgeOwl | Selvo |
|---|---|---|
| Prebuilt dashboards | Not published | IncludedBoth plans carry an overview dashboard. Full analytics covering search, feedback and article performance is the Pro upgrade at $74. |
| Custom reports | Not published | NoNot on either plan. The analytics section lists an overview dashboard, article performance, search analytics and feedback analytics, and nothing else. |
| Raw data export | IncludedAll plans, with no availability banner on the export pages. HTML Zip, Standard PDF, article CSV, reader CSV, author CSV, comments CSV, searches CSV and an Owl Analytics Export API. The gap is on the way back in, not out: the vendor cannot import its own export. | API onlyBoth plans, at 200 requests a minute on Starter and 400 on Pro. |
| Data warehouse sync | Not published | NoNot on either plan. The analytics section lists an overview dashboard, article performance, search analytics and feedback analytics, and nothing else. |
| CSAT / NPS | Not published | NoNot on either plan. Article feedback and feedback analytics cover articles, not a satisfaction score on a conversation. |
| Real-time reporting | Not published | NoNot on either plan. The analytics section lists an overview dashboard, article performance, search analytics and feedback analytics, and nothing else. |
Collaboration
| Capability | KnowledgeOwl | Selvo |
|---|---|---|
| Internal notes | Not published | IncludedBoth plans |
| @mentions | Not published | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
| Assignment | Not published | IncludedBoth plans |
| Collision detection | Not published | IncludedBoth plans. Team inboxes, which scope who sees which queue, are Pro at $74. |
| Approvals | Not published | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
Enterprise
| Capability | KnowledgeOwl | Selvo |
|---|---|---|
| SAML SSO | IncludedAll plans. "KnowledgeOwl supports multiple flavors of single sign-on depending on your needs and is available on all plan levels." Documented for Okta, Entra ID, AD FS, Google Workspace and Salesforce, for authors and readers, plus a remote authentication path for custom identity systems. Enterprise adds concierge setup rather than the feature itself. | NoNot offered on either plan. The feature matrix is otherwise complete and lists only "Roles & permissions" under access control. |
| SCIM provisioning | Not publishedNo SCIM endpoint, directory sync or automated deprovisioning is documented anywhere in the help centre. The nearest published mechanism is auto-assigning reader groups by email rule at SSO login, which places people but never removes them. | NoNot offered on either plan and absent from the feature matrix. |
| Role-based access control | IncludedAll plans, on both sides of the wall. Authors get roles and teams; readers get reader groups that restrict categories and articles, with inheritance down the hierarchy. Only Full Admin authors can manage API keys. | IncludedBoth plans, as "Roles & permissions". The role model and its depth are not published. |
| Custom roles | IncludedAll plans. "Custom author roles and permissions for granular access control", built from a documented list of individual permissions, on top of the default author roles. Author teams add a second axis for restricting content to a group of writers. | Not publishedRoles exist; whether they can be customised is not stated. |
| Audit logs | Not publishedNo administrative audit log is documented as a feature. The security page describes internal monitoring, intrusion detection and weekly vulnerability scans, none of which is customer-visible. Reader-facing activity is covered by Owl Analytics logs and the chatbot question log instead. | NoNot offered on either plan and absent from the API. There is no higher tier to buy them on. |
| IP allowlist | IncludedAll plans. Content can be restricted by allowed IP address, shared password, reader login or a combination. Ranges are supported at /24 only: "At this time, we only support the /24 subnet mask." | NoNot on either plan. The plan matrix lists roles and permissions as the only access control. |
| Sandbox environment | Not published | NoNot on either plan. Nothing in the matrix describes a second environment. |
| Multi-brand | Not published | IncludedPro at $74 for five help centres. Starter carries one. |
| HIPAA / BAA | IncludedBusiness and Enterprise only, per the docs, despite the pricing page listing HIPAA compliance agreements on every card. "BAAs are available for our Business and Enterprise customers." Breach notification is committed to 60 days from discovery. | Not publishedNot claimed anywhere on the site. |
| GDPR | IncludedAll plans. "We are GDPR compliantand certified under the Data Privacy Framework." A DPA is published in full rather than sent on request, and the sub-processor list carries a dated change history. | Not publishedNo DPA, no sub-processor list and no privacy policy are reachable. /privacy returns 404. |
| Data residency | NoSingle region, no choice. "Our primary data center is in US East Region 1 (N. Virginia), and we maintain daily backups in US West (Oregon)." No EU, UK or APAC region is offered at any tier, including Enterprise. | Not publishedCloud only, at app.selvo.co. No region choice is published and no privacy policy states where data is held. |
| Data retention policy | IncludedFixed by plan rather than configurable. Analytics retention runs 45, 90 or 450 days by tier. Deleted content is soft-deleted until purged, and permanent destruction on request is the documented route for anything sensitive. Account data is purged 180 days after cancellation. | Not publishedNo retention or post-cancellation retrieval window is published. /terms returns 404. |
| FedRAMP | Not published | NoNot on either plan. Selvo publishes no security or compliance page of any kind. |
Developer
| Capability | KnowledgeOwl | Selvo |
|---|---|---|
| REST API | IncludedListed on every pricing card as "Developer API", but the docs open with "This feature is available on select plans" without naming which, so the gate is asserted and unresolved. Basic authentication with scoped API keys, JSON, JSONP, HTML and PSON output, query operators and pagination, plus a merge-code path for safe client-side calls inside articles. | IncludedBoth plans. The gate is throughput, not access: 200 req/min on Starter, 400 on Pro. |
| GraphQL API | Not published | NoNot on either plan. The integrations section lists the REST API, MCP server, CLI, and Slack and Zapier as coming soon. |
| Webhooks | IncludedAll plans. Webhook notifications fire on a documented event list alongside email, Slack and Microsoft Teams notifications, and can be edited, reactivated or deleted. | IncludedBoth plans, under the same published rate limit as the REST API at 200 requests a minute on Starter and 400 on Pro. |
| SDKs | Not published | NoNot on either plan. The integrations section lists the REST API, MCP server, CLI, and Slack and Zapier as coming soon. |
| App framework | Not published | NoNot on either plan. The integrations section lists the REST API, MCP server, CLI, and Slack and Zapier as coming soon. |
| Published rate limits | IncludedA soft threshold rather than a hard limit, which is more than most publish. "If you anticipate making more than 1500 requests per five minutes, please contact us to discuss your requirements." No 429 behaviour, burst allowance or per-endpoint limit is stated. | IncludedNot plan-gated. Published per plan, with the 429 and Retry-After behaviour documented. |
Both entries last checked Sep 9, 2026.
What KnowledgeOwl costs
$100/seat/month
3 published plans, billed monthly- Billing unit
$100 / month - Free tier
No, 30-day trial - AI pricing
$0.05 per credit - Vendor calls it
AI credit - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Self-serve - Automation export
Not offered
3 of 9 not published by KnowledgeOwl, checked
What Selvo costs
$29/month
2 published plans, billed annually- Billing unit
Per workspace on a flat monthly fee - Free tier
No, 14-day trial - AI pricing
$0.10 per conversation - Vendor calls it
AI conversation - Human handoff
Still billed - Reopened chat
Not published - AI billing window
Not published - Data export
Self-serve - Automation export
Not offered
2 of 9 not published by Selvo, checked