Helpjuice vs KnowledgeOwl
A side-by-side comparison of Helpjuice and KnowledgeOwl on what each one charges, what it meters, and which plan every capability actually sits on.
The short answer
2 of the 19 capabilities tracked on both differ. Helpjuice starts at $249/mo, KnowledgeOwl at $100/seat/mo.
| Measure | Helpjuice | KnowledgeOwl |
|---|---|---|
| Starts at | $249/mo | $100/seat/mo |
| Charged per | The workspace | Each agent seat |
| AI billed at | $0.00 per credit | $25 per seat |
| Included, where the other says no | 0 capabilities | 2 capabilities |
Capability by capability
2 of the 19 capabilities tracked on both products differ.
AI resolution
| Capability | Helpjuice | KnowledgeOwl |
|---|---|---|
| Guardrails & citations | Included$449 and above, with the chatbot. Swifty answers from the customer's own articles, respects reader permissions ("If a user is not signed in, they will receive responses based on public articles"), returns a customisable no-results message when it cannot answer, and cites what it used when Show Sources in Responses is enabled. Training is ruled out in writing: "We do not train our AI on your data. Your data is not stored within the AI." Custom instructions shape presentation only: "Custom instructions don't affect what search results are retrieved." | IncludedAll plans. "It analyzes information in your knowledge base--and ONLY in your knowledge base", cites the articles it used, and declines rather than guesses when confidence is low. The model is static and untrained on customer content, nothing is retained after a response, and each question in a session is treated as standalone so content cannot leak between reader groups. |
| Multilingual AI | IncludedAll plans for article translation, which is the metered part at $0.00015 per character. Swifty itself "supports over 50 languages" for reader conversations and arrives with the AI Suite at $449. | Not published |
Knowledge base
| Capability | Helpjuice | KnowledgeOwl |
|---|---|---|
| Public help center | IncludedAll plans. Four accessibility levels per article or category: Public ("anyone can access it. No login is required"), Internal for logged-in users, URL Only for sharing internal content externally by secret token, and Private restricted to named users or groups. Nesting rules are enforced downward, so an Internal category cannot contain Public content. | IncludedAll plans. Public, private and mixed knowledge bases are all supported, with access controlled by reader login, shared password, IP range or a combination. The one restriction is on trials, which cannot be made fully public without asking. |
| Custom domain | IncludedAll plans. CNAME mapping with step-by-step setup docs, listed on the feature page as "CNAME branding and custom domain mapping" and backed by SSL certificate encryption. No custom certificate charge is published. | IncludedAll plans. "Use your own custom domain" appears in the shared feature list, backed by CNAME setup docs and free Let's Encrypt certificates. A custom certificate is $500 unless the plan is Business or Enterprise. |
| Multi-brand | NoOne subscription runs one knowledge base. The documented route to a second is a second account with its own subdomain, created through a fresh signup: "To add a new Helpjuice account you need to first sign up for a new account. If you receive the issue that the email is already in use just add a new email or '+1' to your existing email." Account linking then lets people switch between them from one login. Whether the second account is billed as a second subscription is not published, but nothing in the pricing page bundles more than one. | IncludedAll plans, priced rather than gated. One knowledge base is included and each additional one is $50 a month. Enterprise is listed as unlimited. Content can be shared across knowledge bases through synced categories rather than copied. |
| Versioning | IncludedAll plans. Version history, compare versions, restore previous versions, scheduled publishing, publish approval and expiration dates are all listed under the shared Powerful Editor block. The gap is on the way out rather than in the product: version history is absent from the backup zip enumeration. | IncludedAll plans. "Version history, Global find and replace, Download article as PDF". Versions can be marked ready for review and activated, which is the approval workflow, and the articleversion API endpoint is the documented way to pull history out. |
| Localization | IncludedAll plans, and one of the stronger implementations in this category. Language variants live inside one knowledge base with a front-end language switcher, per-language article versions, translation reports and manual review. The marketing site claims 300+ languages while the pricing card says 40+ for one-click AI translation, so the ceiling depends on whether a human or the model does the work. Content can be copied between languages in an all-or-nothing operation. | Not publishedA knowledge base has a single language setting alongside its time zone and date format, and search keyword handling is language-aware. No multi-language article variants, translation workflow or language switcher is documented, and the marketing site never claims one. Running two languages appears to mean running two knowledge bases at $50 each, but the vendor does not say so. |
| Article analytics | IncludedAll plans, with no retention ceiling published, which is unusual in this category. Five dashboard tabs cover Overview, Searches, Articles, Categories and Users/Groups, tracking views, readings, seconds spent, likes and dislikes, dead-end searches that returned nothing, and a spam checker for search logs. Swifty conversations get their own tracking view. Everything is reachable through the Analytics API with date filters. | IncludedAll plans, with retention as the gate: 45 days on Basic, 90 on Pro, 450 on Business, unlimited on Enterprise. Owl Analytics is first-party and needs no Google Analytics, covering popular articles, ratings, searches with no results, published articles with zero views and the questions the chatbot could not answer. |
| In-product widget | Included$449 and above. The Swifty chatbot and Helpbar embed inside the knowledge base with a toggle or on any external site with a copied snippet. One documented limitation: on an embedded knowledge base "only public articles will be used", and changing settings requires re-embedding the snippet. | IncludedAll plans, with a transition in progress. The AI chatbot widget and a contextual help widget both embed in a product, while the older Modern and Legacy slideout widgets carry a deprecation notice in the docs. |
| SEO controls | Not publishedClaimed in marketing and undocumented in the help centre. The features page lists "SEO-FRIENDLY STRUCTURE", "METADATA MANAGEMENT", "INTERNAL LINKING STRATEGY" and "SEO optimized", and the pricing comparison table has no SEO row at all. No article anywhere in the help centre covers sitemap generation, robots.txt, canonical tags, per-article meta descriptions or an llms.txt for AI crawlers. Full Liquid control over the page templates means a team could add most of this itself, which is a different answer from the product providing it. | IncludedAll plans. Custom title tags and meta descriptions, sitemap generation, an editable robots.txt, a Google Search Console hookup, duplicate content controls and an llms.txt generator for AI crawlers. |
| AI answers over KB | Included$449 AI-Knowledge Base and above. The $249 card lists AI Writer, AI Search, AI Chatbot, the Chrome extension and the tutorial builder under "AI Suite Not included". Above that line the suite is bundled with no usage allowance published at all. | IncludedAll plans, metered. "AI chatbot, AI search, AI article creation, AI article summaries, AI style guide review" is one line on the shared feature list; the allowance behind it is 100, 500 or 1,000 credits a month by tier. |
Reporting
| Capability | Helpjuice | KnowledgeOwl |
|---|---|---|
| Raw data export | IncludedAll plans, gated by role rather than price. The Backup & Restore zip is Super Administrator only; Settings > Export Data produces Answers, Questions, Categories, Users, Searches and Activities as XLS or CSV for administrators, delivered by email with recent exports also downloadable in-app. A published data dictionary names every column in every report, which is rarer than the export itself. | IncludedAll plans, with no availability banner on the export pages. HTML Zip, Standard PDF, article CSV, reader CSV, author CSV, comments CSV, searches CSV and an Owl Analytics Export API. The gap is on the way back in, not out: the vendor cannot import its own export. |
Enterprise
| Capability | Helpjuice | KnowledgeOwl |
|---|---|---|
| SAML SSO | Included$449 and above. SSO is one of the four things the vendor says separates the tiers and it is absent from the $249 card. SAML is the main path with documented setups for Okta, Azure AD and ADFS, plus JWT, LDAP and Active Directory, and Google Sign In. Auto-Create Users provisions accounts on first login and group names map from a SAML attribute. Two caveats the docs state plainly: SSO users can still sign in with a Helpjuice password ("It's not possible to do prevent them from using their Helpjuice credentials at this time"), and auto-provisioned accounts count against the plan's user cap. | IncludedAll plans. "KnowledgeOwl supports multiple flavors of single sign-on depending on your needs and is available on all plan levels." Documented for Okta, Entra ID, AD FS, Google Workspace and Salesforce, for authors and readers, plus a remote authentication path for custom identity systems. Enterprise adds concierge setup rather than the feature itself. |
| Role-based access control | IncludedAll plans, on two axes. Roles set what a person can do; groups plus the Public, Internal, URL Only and Private levels set what they can see, with passes stored per category and article. Private categories inherit downward ("subcategories or articles must have the same or fewer users/groups than the parent category") and Super Administrators are deliberately exempt: "to avoid losing content, Super Administrators will always have access to private articles/categories, even if they are not in the allowed users list." | IncludedAll plans, on both sides of the wall. Authors get roles and teams; readers get reader groups that restrict categories and articles, with inheritance down the hierarchy. Only Full Admin authors can manage API keys. |
| Custom roles | NoFive fixed roles, no role builder and no per-permission editing documented: Super Administrator, Administrator, Collaborator, Draft Writer and Internal Viewer. Granularity comes from groups and content accessibility levels instead of from custom roles. The features page confirms the ceiling: "Four levels of user roles". | IncludedAll plans. "Custom author roles and permissions for granular access control", built from a documented list of individual permissions, on top of the default author roles. Author teams add a second axis for restricting content to a group of writers. |
| Audit logs | IncludedAll plans. The Activities section logs added, updated, published, reordered, read, opened and removed events across articles, categories, uploads, users, keywords and files, plus sign-ins, filterable by user and exportable to XLSX. It is also the undo mechanism for deleted content, and the two functions share a 90 day window. | Not publishedNo administrative audit log is documented as a feature. The security page describes internal monitoring, intrusion detection and weekly vulnerability scans, none of which is customer-visible. Reader-facing activity is covered by Owl Analytics logs and the chatbot question log instead. |
| IP allowlist | IncludedAll plans, under Settings > Accessibility & Privacy. Addresses are entered one per line and the failure mode is documented: "If a user tries to access your knowledge base from an IP that is not whitelisted, they will be redirected to a 404 error page." No CIDR or subnet range syntax is documented, so a large office network means listing addresses individually. | IncludedAll plans. Content can be restricted by allowed IP address, shared password, reader login or a combination. Ranges are supported at /24 only: "At this time, we only support the /24 subnet mask." |
| HIPAA / BAA | Not publishedNo Business Associate Agreement, HIPAA page or healthcare compliance claim appears anywhere on the vendor's site. The compliance vocabulary Helpjuice uses is GDPR and nothing else. Unknown rather than No, because the vendor never addresses the question in either direction, but a healthcare buyer has nothing to work from. | IncludedBusiness and Enterprise only, per the docs, despite the pricing page listing HIPAA compliance agreements on every card. "BAAs are available for our Business and Enterprise customers." Breach notification is committed to 60 days from discovery. |
| GDPR | IncludedAll plans. A GDPR compliance statement covers the information audit, DPIA procedures, consent mechanisms and subject access rights, and names Eldin Hajric as Data Protection Officer. A DPA is available rather than published: "If you would like a GDPR Data Processor DPA, please contact us via email at support@helpjuice.com." Contact form emails are relayed through SendGrid and not stored by Helpjuice. | IncludedAll plans. "We are GDPR compliantand certified under the Data Privacy Framework." A DPA is published in full rather than sent on request, and the sub-processor list carries a dated change history. |
| Data residency | NoSingle region, no choice, no enterprise tier to negotiate one on. "Data Stored Securely in the USA" is the only hosting statement the vendor makes, and the privacy policy confirms transfers into the United States for everyone else. No EU, UK or APAC region is offered at any price. | NoSingle region, no choice. "Our primary data center is in US East Region 1 (N. Virginia), and we maintain daily backups in US West (Oregon)." No EU, UK or APAC region is offered at any tier, including Enterprise. |
| Data retention policy | IncludedFixed windows with one configurable dial. Automated backups run every 12 hours by default and "are stored for 7 days", and the frequency can be set to every 12 hours, daily, weekly or monthly. Deleted articles sit in Activities for 90 days. AI prompts and responses are "generally deleted from our AI interaction logs after 24 hours". None of these is adjustable by the customer beyond backup frequency, and no post-cancellation retention period is published at all. | IncludedFixed by plan rather than configurable. Analytics retention runs 45, 90 or 450 days by tier. Deleted content is soft-deleted until purged, and permanent destruction on request is the documented route for anything sensitive. Account data is purged 180 days after cancellation. |
Developer
| Capability | Helpjuice | KnowledgeOwl |
|---|---|---|
| REST API | IncludedAll plans. REST and JSON over an account-specific base URL, authenticated by an API key in a header or query parameter, with a documented user impersonation header so a proxy can serve permission-scoped content. V2 endpoints still ship alongside v3. A first-party MCP server at helpjuice.com/mcp exposes "around 53 tools organized across 10 categories" over the same key, which is further than most vendors in this directory have gone. | IncludedListed on every pricing card as "Developer API", but the docs open with "This feature is available on select plans" without naming which, so the gate is asserted and unresolved. Basic authentication with scoped API keys, JSON, JSONP, HTML and PSON output, query operators and pagination, plus a merge-code path for safe client-side calls inside articles. |
| Webhooks | IncludedAll plans, with thirteen enumerated events across users, articles, comments and categories, including question_archive and question_publish. Each payload carries the activity id, action, actor and an automatic flag for scheduled publishing or expiry. Webhooks are managed entirely through the API, including a test endpoint and a toggle, and last_response_code is returned for debugging. | IncludedAll plans. Webhook notifications fire on a documented event list alongside email, Slack and Microsoft Teams notifications, and can be edited, reactivated or deleted. |
| Published rate limits | Included"We limit our API requests to 100 requests per minute." A hard published number rather than a soft threshold. No burst allowance, per-endpoint variation or 429 handling is documented. Collections return 25 records by default and the analytics endpoints accept up to 1,000 per page with results cached for an hour. | IncludedA soft threshold rather than a hard limit, which is more than most publish. "If you anticipate making more than 1500 requests per five minutes, please contact us to discuss your requirements." No 429 behaviour, burst allowance or per-endpoint limit is stated. |
Both entries last checked Sep 9, 2026.
What Helpjuice costs
$249/month
3 published plans, billed monthly- Billing unit
249 /mo" for a single account - Free tier
No, 14-day trial - AI pricing
$0.00 per credit - Vendor calls it
character - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Self-serve - Automation export
Partial
3 of 9 not published by Helpjuice, checked
What KnowledgeOwl costs
$100/seat/month
3 published plans, billed monthly- Billing unit
$100 / month - Free tier
No, 30-day trial - AI pricing
$0.05 per credit - Vendor calls it
AI credit - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Self-serve - Automation export
Not offered
3 of 9 not published by KnowledgeOwl, checked