Forethought vs Lorikeet
A side-by-side comparison of Forethought and Lorikeet on what each one charges, what it meters, and which plan every capability actually sits on.
Capability by capability
Nothing we track differs between them.
Channels
| Capability | Forethought | Lorikeet |
|---|---|---|
| IncludedProfessional and above. The email agent is not part of Team. | IncludedAll plans. Billed at 0.95 credits per resolution on Start, 0.80 on Scale. | |
| Live chat | IncludedTeam and above. The vendor's wording is "AI agents for chat and mobile". | IncludedAll plans. Lorikeet Chat deploys the agent on a website without a ticketing system behind it. |
| Voice | IncludedProfessional and above. The voice agent is not part of Team. | IncludedAll plans, at 1.50 credits per resolution on Start and 1.20 on Scale. |
| SMS | Not published | IncludedAll plans, priced identically to chat and email. |
Ticketing
| Capability | Forethought | Lorikeet |
|---|---|---|
| Shared inbox | NoForethought is an overlay that runs on an existing help desk rather than a ticketing system of its own. Its integration page names 23 help desks and CRMs it plugs into, and Zendesk markets it as needing no migration. | Not published |
AI resolution
| Capability | Forethought | Lorikeet |
|---|---|---|
| Autonomous resolution agent | IncludedTeam and above. | IncludedThe Concierge Agent is the product. Billing exists only for resolutions and per-ticket routing or QA actions. |
| Resolution over knowledge base | Not published | IncludedKnowledge is read in place from Confluence, Guru, Google Docs and Notion. No knowledge base migration is required. |
| Action-taking (API calls) | IncludedTeam and above. Listed as "Custom actions". | IncludedConcierge actions and data integrations are listed as unlimited on every plan including Start. |
| Handoff to human | IncludedProfessional and above for "custom handoff models". Whether a default handoff exists on Team is not published. | Not publishedLorikeet never writes the words escalation or handoff in its pricing or product text. Whether a handoff exists, and whether it bills, are both unpublished. |
| Guardrails & citations | Not publishedGuardrails are published at policy level only: "strict security, privacy, and bias-mitigation controls to manage AI risks". The technical mechanics and citation behaviour are not documented. | IncludedCustom guardrails are unlimited on every plan including Start; Enterprise adds custom guardrail work. |
| Multilingual AI | IncludedTeam and above. Listed as "multilingual support". The list of supported languages is not published. | Not publishedNo language count or list is published anywhere on the site. |
AI assist
| Capability | Forethought | Lorikeet |
|---|---|---|
| Auto-tagging | IncludedTeam and above. | IncludedAll plans, billed separately at 0.30 credits per ticket on Start and 0.25 on Scale. |
AI voice
| Capability | Forethought | Lorikeet |
|---|---|---|
| Voice agent | Not published | IncludedWorks with any platform that supports call forwarding, including Amazon Connect, Twilio, Genesys Cloud, Dialpad, Vonage, Five9 and AirCall, plus the Lorikeet SDK and API. |
QA & workforce
| Capability | Forethought | Lorikeet |
|---|---|---|
| Automated QA coverage | IncludedTeam and above. Listed as "AI QA". | IncludedAll plans, billed at 0.30 credits per ticket on Start and 0.25 on Scale. |
Reporting
| Capability | Forethought | Lorikeet |
|---|---|---|
| Prebuilt dashboards | IncludedTeam and above for the "Insights dashboard". AI-surfaced insights are Professional and above. | Not published |
| Raw data export | Paid add-onEnterprise. The Analytics API, described as conversation-level data access, is an Enterprise plan feature and is also sold as a paid add-on. Neither price is published. | Not publishedNo export documentation of any kind is published: no article, no API reference, no bulk export UI. |
| CSAT / NPS | IncludedTeam and above. "CSAT collection" only; NPS is not mentioned on the pricing page. | Not published |
Enterprise
| Capability | Forethought | Lorikeet |
|---|---|---|
| Multi-brand | IncludedProfessional and above for multi-brand management. A separate Multibrand add-on covers up to 20 brands with personalised experiences, at an unpublished price. | Not published |
| HIPAA / BAA | Not published"Forethought has successfully completed SOC2 and HIPAA assessments". A completed assessment is not an available BAA, and BAA availability is not published. | IncludedScale and above, published as "Start + HIPAA BAA". Explicitly not available on Start at $1,500/month. |
| SOC 2 | IncludedSOC 2 Type II. No plan gate is stated. | IncludedStart and above. The pricing page specifies SOC 2 Type 2. |
| ISO 27001 | IncludedClaimed on the security page. No plan gate is stated. ISO 42001 is not mentioned. | IncludedStart and above. ISO 27001:2022. |
| GDPR | IncludedReflected in the DPA, which also covers CCPA. No plan gate is stated. | Not publishedGDPR is not named on the trust center, the privacy policy or the pricing page. |
Developer
| Capability | Forethought | Lorikeet |
|---|---|---|
| REST API | IncludedEnterprise. Solve API and Analytics API. | IncludedThe published API initiates voice conversations, and two public HTTP endpoints handle demo booking and support Q&A. No API reference covering data extraction exists. |
| SDKs | Not published | IncludedThe Lorikeet SDK embeds the agent in a customer's own product. |
Both entries last checked Sep 9, 2026.
What Forethought costs
- Billing unit
Two-part and entirely unpriced - Free tier
Not published - AI pricing
Not published - Vendor calls it
outcome-based pricing cost - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Not published - Automation export
Not published
7 of 9 not published by Forethought, checked
What Lorikeet costs
$1,500/month
2 published plans, billed annually- Billing unit
Single-component prepaid usage - Free tier
No - AI pricing
Not published - Vendor calls it
Credit (routing or analytics tagging, per ticket) - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Not published - Automation export
Not published
6 of 9 not published by Lorikeet, checked