eesel AI vs Lorikeet
A side-by-side comparison of eesel AI and Lorikeet on what each one charges, what it meters, and which plan every capability actually sits on.
The short answer
1 of the 8 capabilities tracked on both differs.
| Measure | eesel AI | Lorikeet |
|---|---|---|
| Starts at | Usage only | $1,500/mo |
| Charged per | The workspace | The workspace |
| AI billed at | $0.40 per ticket | $0.25 per credit |
| Included, where the other says no | 0 capabilities | 0 capabilities |
Capability by capability
1 of the 8 capabilities tracked on both products differs.
Channels
| Capability | eesel AI | Lorikeet |
|---|---|---|
| IncludedNot gated. Answers on the connected help desk's email queue, plus a standalone AI Email Assistant. | IncludedAll plans. Billed at 0.95 credits per resolution on Start, 0.80 on Scale. | |
| Live chat | IncludedNot gated. A website chat bubble is deployable standalone via `eesel init chat-bubble --site <url>`. | IncludedAll plans. Lorikeet Chat deploys the agent on a website without a ticketing system behind it. |
| Voice | Not published | IncludedAll plans, at 1.50 credits per resolution on Start and 1.20 on Scale. |
| SMS | Not published | IncludedAll plans, priced identically to chat and email. |
| Microsoft Teams | IncludedNot gated. Slack and Microsoft Teams are supported for internal knowledge questions. | Not published |
AI resolution
| Capability | eesel AI | Lorikeet |
|---|---|---|
| Autonomous resolution agent | IncludedNot gated, but billing is on tickets handled rather than resolved. "Mature deployments achieve up to 81% autonomous resolution" is published as an observed result, not a guarantee. | IncludedThe Concierge Agent is the product. Billing exists only for resolutions and per-ticket routing or QA actions. |
| Resolution over knowledge base | IncludedNot gated. Trains on past tickets, canned replies and macros, public or gated help centres, Confluence, Google Docs, Notion, SharePoint, PDFs and product catalogue data. | IncludedKnowledge is read in place from Confluence, Guru, Google Docs and Notion. No knowledge base migration is required. |
| Action-taking (API calls) | Not published | IncludedConcierge actions and data integrations are listed as unlimited on every plan including Start. |
| Handoff to human | IncludedNot gated. Escalation rules are written in plain English. A handed-off ticket still bills, because the billed event is handling rather than outcome. | Not publishedLorikeet never writes the words escalation or handoff in its pricing or product text. Whether a handoff exists, and whether it bills, are both unpublished. |
| Guardrails & citations | IncludedNot gated. PII redaction happens at ingestion, stripping card numbers, emails, phone numbers, SSNs, API keys and names before content reaches the database or an AI provider, and the AI never receives direct API tokens. Citation behaviour is published for the AI Content Writer only, and is Unknown for the support agent. | IncludedCustom guardrails are unlimited on every plan including Start; Enterprise adds custom guardrail work. |
| Multilingual AI | IncludedNot gated. "Multilingual: works in 80+ languages". | Not publishedNo language count or list is published anywhere on the site. |
AI assist
| Capability | eesel AI | Lorikeet |
|---|---|---|
| Reply drafting | IncludedNot gated. Copilot mode drafts for human agents, and the published rollout ladder starts in drafts-for-review. | Not published |
| Auto-tagging | Not published | IncludedAll plans, billed separately at 0.30 credits per ticket on Start and 0.25 on Scale. |
| Sentiment analysis | IncludedNot gated. In-product skills cover ticket trend analysis, triage review and sentiment review. | Not published |
AI voice
| Capability | eesel AI | Lorikeet |
|---|---|---|
| Voice agent | Not published | IncludedWorks with any platform that supports call forwarding, including Amazon Connect, Twilio, Genesys Cloud, Dialpad, Vonage, Five9 and AirCall, plus the Lorikeet SDK and API. |
Knowledge base
| Capability | eesel AI | Lorikeet |
|---|---|---|
| AI answers over KB | IncludedNot gated. Knowledge is indexed in place, with no migration required. | Not published |
QA & workforce
| Capability | eesel AI | Lorikeet |
|---|---|---|
| Automated QA coverage | Not published | IncludedAll plans, billed at 0.30 credits per ticket on Start and 0.25 on Scale. |
Enterprise
| Capability | eesel AI | Lorikeet |
|---|---|---|
| SAML SSO | IncludedEnterprise only, behind the $1,000/month platform fee. | Not published |
| HIPAA / BAA | IncludedEnterprise only, behind the $1,000/month platform fee. A buyer who needs HIPAA at 500 tickets a month pays $1,200 where the same volume costs $200 without it. | IncludedScale and above, published as "Start + HIPAA BAA". Explicitly not available on Start at $1,500/month. |
| SOC 2 | On the roadmapNot held. Type II certification is stated as underway with continuous monitoring via Vanta, with the report available under NDA upon completion. | IncludedStart and above. The pricing page specifies SOC 2 Type 2. |
| ISO 27001 | Not publishedNot claimed. The secure SDLC is described as OWASP- and NIST-aligned rather than ISO certified. | IncludedStart and above. ISO 27001:2022. |
| GDPR | IncludedStandard DPA available to all (Common Paper DPA v1.0, with advance notice of sub-processor changes). Custom DPA and signed cloud service agreement on Enterprise. CCPA also covered. | Not publishedGDPR is not named on the trust center, the privacy policy or the pricing page. |
| Data residency | IncludedUS East (N. Virginia) by default, EU on request for AWS and Pinecone storage. Inference is not covered: OpenAI, Anthropic and Google are all listed as US-located sub-processors, so EU-only processing is not available. | Not publishedNo customer-selectable region is published. Infrastructure is Google Cloud Platform and all four listed sub-processors are in the USA, so there is no EU-only inference path. |
| Data retention policy | IncludedCustom data retention is an Enterprise option. A default retention period for conversations is not separately published. | Not publishedThe trust center states "Data retention procedures established" and "Customer data deleted upon leaving" but publishes no window in days. |
| Right-to-erasure tooling | IncludedNot gated. Right to deletion honored within 60 days. | Not published |
Developer
| Capability | eesel AI | Lorikeet |
|---|---|---|
| REST API | IncludedNot gated. Public API docs, an OpenAPI specification, a CLI that prints JSON and an authenticated MCP server per workspace. The vendor caps expectations itself: "Do not treat the public website APIs as the private eesel AI product API. The published endpoints are limited website utilities and previews." | IncludedThe published API initiates voice conversations, and two public HTTP endpoints handle demo booking and support Q&A. No API reference covering data extraction exists. |
| Webhooks | NoStated as absent: "There is no general-purpose outbound webhook API". | Not published |
| SDKs | Not published | IncludedThe Lorikeet SDK embeds the agent in a customer's own product. |
Both entries last checked Sep 9, 2026.
What eesel AI costs
$1,000/month
2 published plans, billed monthly- Billing unit
Hybrid - Free tier
Yes - AI pricing
$0.40 per ticket - Vendor calls it
Regular task (one support ticket or chat session) - Human handoff
Still billed - Reopened chat
Not published - AI billing window
Not published - Data export
Self-serve - Automation export
Partial
2 of 9 not published by eesel AI, checked
What Lorikeet costs
$1,500/month
2 published plans, billed annually- Billing unit
Single-component prepaid usage - Free tier
No - AI pricing
Not published - Vendor calls it
Credit (automated QA, per ticket) - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Not published - Automation export
Not published
6 of 9 not published by Lorikeet, checked