Ada vs Lorikeet
A side-by-side comparison of Ada and Lorikeet on what each one charges, what it meters, and which plan every capability actually sits on.
The short answer
1 of the 12 capabilities tracked on both differs.
| Measure | Ada | Lorikeet |
|---|---|---|
| Starts at | Sales-gated | $1,500/mo |
| Charged per | Not published | The workspace |
| AI billed at | Not published | $0.25 per credit |
| Included, where the other says no | 0 capabilities | 1 capability |
Capability by capability
1 of the 12 capabilities tracked on both products differs.
Channels
| Capability | Ada | Lorikeet |
|---|---|---|
| IncludedThe Ada Email Channel bills as an Email Conversation with a 72-hour inactivity window. | IncludedAll plans. Billed at 0.95 credits per resolution on Start, 0.80 on Scale. | |
| Live chat | IncludedChat is the default channel and the default billed unit. This is bot chat with escalation, not a human live-chat console. | IncludedAll plans. Lorikeet Chat deploys the agent on a website without a ticketing system behind it. |
| Voice | Included | IncludedAll plans, at 1.50 credits per resolution on Start and 1.20 on Scale. |
| SMS | Not published | IncludedAll plans, priced identically to chat and email. |
AI resolution
| Capability | Ada | Lorikeet |
|---|---|---|
| Autonomous resolution agent | IncludedUnknown. No plans are published. | IncludedThe Concierge Agent is the product. Billing exists only for resolutions and per-ticket routing or QA actions. |
| Resolution over knowledge base | IncludedKnowledge is ingested from the customer's existing systems rather than migrated: Zendesk Guide, Salesforce Knowledge, Genesys, GuruKB, Helpjuice, Paligo, Contentful, Docusaurus and GitHub are all listed as content sources. | IncludedKnowledge is read in place from Confluence, Guru, Google Docs and Notion. No knowledge base migration is required. |
| Action-taking (API calls) | IncludedAPI tools, code tools and MCP tools are documented, and tool invocations appear in the conversation export as used_mcp with an outcome_status. | IncludedConcierge actions and data integrations are listed as unlimited on every plan including Start. |
| Handoff to human | IncludedEscalation is a first-class contractual concept: an Automated Resolution is defined as a conversation that is not escalated, and the export carries is_escalated. Handoff blocks are documented separately. | Not publishedLorikeet never writes the words escalation or handoff in its pricing or product text. Whether a handoff exists, and whether it bills, are both unpublished. |
| Guardrails & citations | IncludedCitations only. Each conversation records used_articles with article id, name, url and source. Guardrails are not published as a named feature, so the guardrail half of this attribute is Unknown. | IncludedCustom guardrails are unlimited on every plan including Start; Enterprise adds custom guardrail work. |
| Multilingual AI | IncludedMultilingual support, language switching and manual translations are documented, and the conversation export carries an ISO-639-1 language field. Ada publishes no supported-language count, so the number is Unknown. | Not publishedNo language count or list is published anywhere on the site. |
AI assist
| Capability | Ada | Lorikeet |
|---|---|---|
| Summarization | IncludedThe conversation export carries inquiry_summary and a machine-written automated_resolution_classification_reason. | Not published |
| Auto-tagging | IncludedThe conversation object carries classifications, topics and intents alongside the Ada-generated automated_resolution_classification. | IncludedAll plans, billed separately at 0.30 credits per ticket on Start and 0.25 on Scale. |
AI voice
| Capability | Ada | Lorikeet |
|---|---|---|
| Voice agent | IncludedVoice Services are governed by their own Service Specific Terms with a separate billed unit and unpublished Fair Use Limits. | IncludedWorks with any platform that supports call forwarding, including Amazon Connect, Twilio, Genesys Cloud, Dialpad, Vonage, Five9 and AirCall, plus the Lorikeet SDK and API. |
QA & workforce
| Capability | Ada | Lorikeet |
|---|---|---|
| Automated QA coverage | Not published | IncludedAll plans, billed at 0.30 credits per ticket on Start and 0.25 on Scale. |
Reporting
| Capability | Ada | Lorikeet |
|---|---|---|
| Raw data export | IncludedBulk, cursor-paginated conversation and message export endpoints returning JSON, on a self-serve API key. | Not publishedNo export documentation of any kind is published: no article, no API reference, no bulk export UI. |
| CSAT / NPS | IncludedCSAT score, style and free-text feedback plus CES and NPS all sit on the conversation object. There is no separate analytics or report export endpoint. | Not published |
Enterprise
| Capability | Ada | Lorikeet |
|---|---|---|
| Role-based access control | IncludedUnknown. No plans are published, so no role is known to be tier-gated. | Not published |
| Audit logs | IncludedUnknown. No plans are published. | Not published |
| HIPAA / BAA | Not publishedAda publishes a HIPAA attestation dated 2024-09-30 in its trust center. Whether it will sign a BAA, and on what terms, is not published. | IncludedScale and above, published as "Start + HIPAA BAA". Explicitly not available on Start at $1,500/month. |
| SOC 2 | IncludedUnknown. No plans are published. | IncludedStart and above. The pricing page specifies SOC 2 Type 2. |
| ISO 27001 | NoNot listed in the trust center. Ada states its security program follows CIS Controls v8.0 rather than ISO. | IncludedStart and above. ISO 27001:2022. |
| GDPR | IncludedNot plan-gated. | Not publishedGDPR is not named on the trust center, the privacy policy or the pricing page. |
| Data residency | IncludedUnknown. Europe is an opt-in enrollment rather than a default; whether enrollment carries a price is not published. | Not publishedNo customer-selectable region is published. Infrastructure is Google Cloud Platform and all four listed sub-processors are in the USA, so there is no EU-only inference path. |
| Right-to-erasure tooling | IncludedA bulk end-user deletion API with a pollable deletion job, plus a Data Compliance API for deleting chatter data that the docs now mark deprecated. | Not published |
Developer
| Capability | Ada | Lorikeet |
|---|---|---|
| REST API | IncludedREST with JSON, rotatable API keys, opt-in versioning for breaking changes, cursor-based pagination and a downloadable OpenAPI 3.1 spec. | IncludedThe published API initiates voice conversations, and two public HTTP endpoints handle demo booking and support Q&A. No API reference covering data extraction exists. |
| Webhooks | IncludedWebhook endpoints are listable via the API, plus documented end-user created, end-user updated and audit log event webhooks. | Not published |
| SDKs | Not published | IncludedThe Lorikeet SDK embeds the agent in a customer's own product. |
Both entries last checked Sep 9, 2026.
What Ada costs
- Billing unit
Per conversation - Free tier
Not published - AI pricing
Not published - Vendor calls it
Conversation - Human handoff
Still billed - Reopened chat
Billed again - AI billing window
1d of inactivity - Data export
Self-serve - Automation export
Full
2 of 9 not published by Ada, checked
What Lorikeet costs
$1,500/month
2 published plans, billed annually- Billing unit
Single-component prepaid usage - Free tier
No - AI pricing
Not published - Vendor calls it
Credit (routing or analytics tagging, per ticket) - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Not published - Automation export
Not published
6 of 9 not published by Lorikeet, checked