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Help Scout Alternatives

The closest alternative to Help Scout is Front. 4 more are listed below, ranked by how much of Help Scout each one replaces.

1.Favicon of Front

Front

Direct replacement
Shared inbox with per-conversation AI billed separately
$25/seat/mo·+$0.05 per conversation

The other seat-priced shared inbox at this end of the market. Front adds a per-conversation charge on top of the seat where Help Scout adds a per-resolution AI charge.

Direct replacementCustomer FeedbackShared InboxSupport QA
2.Favicon of Helply (formerly Groove)

Helply (formerly Groove)

Direct replacement
Per-ticket B2B support platform with unlimited seats
Usage only·+$1 per ticket

Same shared-inbox shape with no per-seat charge at all. Helply, which is Groove renamed, bills $1 per ticket with unlimited seats against Help Scout's $25 per user, so the two diverge on ticket volume rather than headcount.

Direct replacementHelp DeskKnowledge Base
3.Favicon of Zendesk

Zendesk

Direct replacement
Enterprise help desk with per-resolution AI billing
$19/seat/mo·+$1.50 per AI resolution

Where teams go when they outgrow the Pro plan. Zendesk publishes audit logs and custom roles, which Help Scout does not, and charges $1.50 per automated resolution against Help Scout's $0.75.

Direct replacementHelp DeskService PlatformsSupport QAWorkforce Management
4.Favicon of Freshdesk

Freshdesk

Direct replacement
Help desk with per-session AI agent billing
$19/seat/mo·+$0.49 per AI session

Ticket-queue competitor with a free plan of its own, reached when the shared-inbox model stops fitting the volume.

Direct replacementAgent AssistAI SupportHelp Desk
5.Favicon of Hiver

Hiver

Partial replacement
Gmail-native shared inbox with AI bundled per seat
$25/seat/mo·+$0.03 per minute

Runs the shared inbox inside Gmail rather than as a separate app. A different working surface rather than a like-for-like replacement.

Partial replacementService PlatformsShared Inbox
View the Help Scout profile

What Help Scout costs

$25/seat/month
4 published plans, billed annually
  • Billing unit
    Per user per month
  • Free tier
    Yes
  • AI pricing
    $0.75 per AI resolution
  • Vendor calls it
    AI Answers resolution
  • Human handoff
    Not billed
  • Reopened chat
    Not published
  • AI billing window
    Not published
  • Data export
    None published
  • Automation export
    Not offered

2 of 9 not published by Help Scout, checked