Missive vs Selvo
A side-by-side comparison of Missive and Selvo on what each one charges, what it meters, and which plan every capability actually sits on.
The short answer
15 of the 24 capabilities tracked on both differ, mostly in Channels and AI assist. Missive starts at $14/seat/mo, Selvo at $29/mo.
| Measure | Missive | Selvo |
|---|---|---|
| Starts at | $14/seat/mo | $29/mo |
| Charged per | Each agent seat | The workspace |
| AI billed at | Not published | $0.10 per conversation |
| Included, where the other says no | 11 capabilities | 1 capability |
Capability by capability
15 of the 24 capabilities tracked on both products differ.
Channels
| Capability | Missive | Selvo |
|---|---|---|
| IncludedAll plans. Gmail and Google Workspace, Outlook, and generic IMAP. Personal and shared accounts coexist in the same app and coworkers do not see personal email by default. | IncludedBoth plans | |
| Live chat | IncludedAll plans. | IncludedBoth plans |
| In-app messenger | Not published | IncludedBoth plans. Widget customization is on both; the custom domain the widget runs on is Pro at $74. |
| Voice | Not published | NoNo voice channel appears on either plan in a published feature matrix that is otherwise complete. |
| SMS | IncludedAll plans, delivered through Twilio. | NoAbsent from the published feature matrix. |
| IncludedAll plans. | NoAbsent from the published feature matrix. The only two channels are the chat widget and email. | |
| Instagram / Facebook | IncludedAll plans. Messenger and Instagram. | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
| X / Twitter | Not published | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
| Slack Connect | Not published | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
| Microsoft Teams | Not published | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
| Community forum | Not published | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
| Video | IncludedAll plans. Video calls through Twilio. | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
| Co-browsing | Not published | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
Ticketing
| Capability | Missive | Selvo |
|---|---|---|
| Shared inbox | IncludedAll plans. 5 shared accounts and 10 personal accounts per user, poolable across the organisation. | IncludedBoth plans |
| Ticket queues | Not published | IncludedSystem inbox views are on both plans. Custom inbox views and team inboxes are Pro at $74. |
| SLA policies | Not published | NoAbsent from the published feature matrix on both plans. |
| Business hours | Not published | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
| Macros / saved replies | IncludedAll plans. Missive calls these Responses, and they export as HTML. | IncludedBoth plans |
| Merge & split | Not published | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
| Side conversations | Not published | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
| Custom fields | Not published | IncludedBoth plans |
| Custom objects | Not published | NoNot on either plan. Custom attributes on a conversation are in the matrix; a custom object is not. |
| Ticket forms | Not published | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
Routing & automation
| Capability | Missive | Selvo |
|---|---|---|
| Skills-based routing | Not published | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
| Round-robin assignment | Not published | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
| Load balancing | Not published | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
| Triggers | IncludedProductive and above. Up to 1,000 rules. Starter has no rules or automations at all. | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
| Workflow builder | Not published | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
| Escalation rules | Not published | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
AI resolution
| Capability | Missive | Selvo |
|---|---|---|
| Autonomous resolution agent | NoMissive ships no autonomous customer-facing agent. AI is assistive only, so nothing is billed per resolution. | On the roadmapListed on both plans as coming soon. Not purchasable as of 2026-09-04. |
| Resolution over knowledge base | Not published | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
| Action-taking (API calls) | Not published | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
| Handoff to human | Not published | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
| Guardrails & citations | Not published | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
| Multilingual AI | Not published | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
AI assist
| Capability | Missive | Selvo |
|---|---|---|
| Reply drafting | IncludedRequires an AI key or Missive AI credits. Instant drafts and custom prompts. | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
| Tone rewrite | Not published | NoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else. |
| Summarization | IncludedRequires an AI key or Missive AI credits. | NoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else. |
| Translation | IncludedRequires an AI key or Missive AI credits. "Translate to any language". | NoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else. |
| Next-best-action | Not published | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
| Auto-tagging | Not published | NoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else. |
| Sentiment analysis | Not published | NoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else. |
AI voice
| Capability | Missive | Selvo |
|---|---|---|
| Voice agent | Not published | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
| IVR replacement | Not published | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
| Real-time transcription | Not published | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
| Call summarization | Not published | NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email. |
Knowledge base
| Capability | Missive | Selvo |
|---|---|---|
| Public help center | NoMissive is not a ticketing system and ships no knowledge base or help centre. | IncludedBoth plans. 1 help centre on Starter, 5 on Pro. |
| Custom domain | Not published | IncludedPro only ($99 monthly, $74 billed annually). A help centre on Starter cannot run on your own domain. |
| Multi-brand | Not published | IncludedPro only. Starter is capped at 1 help centre. |
| Versioning | Not published | IncludedBoth plans. The custom domain the help centre runs on is Pro at $74. |
| Article analytics | Not published | IncludedPro only. Starter gets article feedback but not search, feedback or article performance analytics. |
| In-product widget | Not published | IncludedBoth plans. |
| SEO controls | Not published | IncludedBoth plans |
| AI answers over KB | Not published | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
Self-service
| Capability | Missive | Selvo |
|---|---|---|
| Chatbot flows | Not published | NoNot on either plan. Selvo describes an agent that answers from articles, not a flow anyone builds. |
| Order lookup | Not published | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
| Returns / RMA | Not published | NoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else. |
| Account actions | Not published | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
QA & workforce
| Capability | Missive | Selvo |
|---|---|---|
| Conversation QA scoring | Not published | NoNot on either plan. The matrix has no QA or workforce section. |
| Automated QA coverage | Not published | NoNot on either plan. The matrix has no QA or workforce section. |
| Calibration | Not published | NoNot on either plan. The matrix has no QA or workforce section. |
| Agent scorecards | Not published | NoNot on either plan. The matrix has no QA or workforce section. |
| Forecasting | Not published | NoNot on either plan. The matrix has no QA or workforce section. |
| Scheduling | Not published | NoNot on either plan. The matrix has no QA or workforce section. |
| Adherence tracking | Not published | NoNot on either plan. The matrix has no QA or workforce section. |
Reporting
| Capability | Missive | Selvo |
|---|---|---|
| Prebuilt dashboards | IncludedProductive and above. Starter has no analytics. | IncludedBoth plans carry an overview dashboard. Full analytics covering search, feedback and article performance is the Pro upgrade at $74. |
| Custom reports | IncludedBusiness only. Advanced analytics compares users and teams, filters and exports. | NoNot on either plan. The analytics section lists an overview dashboard, article performance, search analytics and feedback analytics, and nothing else. |
| Raw data export | IncludedNo plan gate published. Self-serve from Settings > Login & Security across seven categories. | API onlyBoth plans, at 200 requests a minute on Starter and 400 on Pro. |
| Data warehouse sync | Not published | NoNot on either plan. The analytics section lists an overview dashboard, article performance, search analytics and feedback analytics, and nothing else. |
| CSAT / NPS | Not published | NoNot on either plan. Article feedback and feedback analytics cover articles, not a satisfaction score on a conversation. |
| Real-time reporting | Not published | NoNot on either plan. The analytics section lists an overview dashboard, article performance, search analytics and feedback analytics, and nothing else. |
Collaboration
| Capability | Missive | Selvo |
|---|---|---|
| Internal notes | IncludedAll plans. Comments sit inside the conversation and export as CSV. | IncludedBoth plans |
| @mentions | Not published | NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them. |
| Assignment | IncludedAll plans. | IncludedBoth plans |
| Collision detection | Not published | IncludedBoth plans. Team inboxes, which scope who sees which queue, are Pro at $74. |
| Approvals | Not published | On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense. |
Enterprise
| Capability | Missive | Selvo |
|---|---|---|
| SAML SSO | IncludedBusiness only. Okta, Azure AD and Google. This is also the only way to enforce an authentication policy, because 2FA cannot be mandated on Starter or Productive. | NoNot offered on either plan. The feature matrix is otherwise complete and lists only "Roles & permissions" under access control. |
| SCIM provisioning | Not publishedNot listed on the pricing page, the security page or the security FAQ. | NoNot offered on either plan and absent from the feature matrix. |
| Role-based access control | Not published | IncludedBoth plans, as "Roles & permissions". The role model and its depth are not published. |
| Custom roles | IncludedUnknown. "Roles and permissions" is listed as a feature with no plan gate stated. | Not publishedRoles exist; whether they can be customised is not stated. |
| Audit logs | IncludedUnknown. "Audit trail" appears in the all-plan feature list but no plan gate is stated. It is also absent from the seven export categories. | NoNot offered on either plan and absent from the API. There is no higher tier to buy them on. |
| IP allowlist | IncludedBusiness only. | NoNot on either plan. The plan matrix lists roles and permissions as the only access control. |
| Sandbox environment | Not published | NoNot on either plan. Nothing in the matrix describes a second environment. |
| Multi-brand | Not published | IncludedPro at $74 for five help centres. Starter carries one. |
| SOC 2 | IncludedAll plans. SOC 2 Type II, audited by an independent California CPA, report on request. Listed on the Starter plan card, so it applies to everyone. | Not publishedNot claimed. The /privacy and /terms pages linked from the footer both return HTTP 404, so there is no page on which a certification could be published. |
| GDPR | IncludedAll plans. Dedicated GDPR page. | Not publishedNo DPA, no sub-processor list and no privacy policy are reachable. /privacy returns 404. |
| Data residency | NoUnited States only. "all our servers currently originate from the US East 1 (N. Virginia) region." No EU option is published. | Not publishedCloud only, at app.selvo.co. No region choice is published and no privacy policy states where data is held. |
| FedRAMP | Not published | NoNot on either plan. Selvo publishes no security or compliance page of any kind. |
Developer
| Capability | Missive | Selvo |
|---|---|---|
| REST API | IncludedProductive and above. Starter has no API access. | IncludedBoth plans. The gate is throughput, not access: 200 req/min on Starter, 400 on Pro. |
| GraphQL API | Not published | NoNot on either plan. The integrations section lists the REST API, MCP server, CLI, and Slack and Zapier as coming soon. |
| Webhooks | Not published | IncludedBoth plans, under the same published rate limit as the REST API at 200 requests a minute on Starter and 400 on Pro. |
| SDKs | Not published | NoNot on either plan. The integrations section lists the REST API, MCP server, CLI, and Slack and Zapier as coming soon. |
| App framework | Not published | NoNot on either plan. The integrations section lists the REST API, MCP server, CLI, and Slack and Zapier as coming soon. |
| Published rate limits | IncludedAll plans with API access. 5 concurrent requests, 300 per minute, 900 per 15 minutes, with 429 and Retry-After documented. | IncludedNot plan-gated. Published per plan, with the 429 and Retry-After behaviour documented. |
Both entries last checked Sep 9, 2026.
What Missive costs
$14/seat/month
3 published plans, billed annually- Billing unit
Per active user per month - Free tier
No, 30-day trial - AI pricing
Not published - Vendor calls it
Missive AI credits - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Self-serve - Automation export
Full
4 of 9 not published by Missive, checked
What Selvo costs
$29/month
2 published plans, billed annually- Billing unit
Per workspace on a flat monthly fee - Free tier
No, 14-day trial - AI pricing
$0.10 per conversation - Vendor calls it
AI conversation - Human handoff
Still billed - Reopened chat
Not published - AI billing window
Not published - Data export
Self-serve - Automation export
Not offered
2 of 9 not published by Selvo, checked