Lorikeet vs Vapi
A side-by-side comparison of Lorikeet and Vapi on what each one charges, what it meters, and which plan every capability actually sits on.
The short answer
1 of the 11 capabilities tracked on both differs.
| Measure | Lorikeet | Vapi |
|---|---|---|
| Starts at | $1,500/mo | Sales-gated |
| Charged per | The workspace | Not published |
| AI billed at | $0.25 per credit | $0.01 per AI interaction |
| Included, where the other says no | 0 capabilities | 0 capabilities |
Capability by capability
1 of the 11 capabilities tracked on both products differs.
Channels
| Capability | Lorikeet | Vapi |
|---|---|---|
| IncludedAll plans. Billed at 0.95 credits per resolution on Start, 0.80 on Scale. | Not published | |
| Live chat | IncludedAll plans. Lorikeet Chat deploys the agent on a website without a ticketing system behind it. | IncludedBuild, at $0.005 a message. A Chat API with streaming and non-streaming modes, an OpenAI-compatible endpoint, session management, and a drop-in web widget that runs in chat or voice mode from one script tag. |
| Voice | IncludedAll plans, at 1.50 credits per resolution on Start and 1.20 on Scale. | IncludedBuild. Voice is the product, billed at $0.05 a minute of connected call time on top of provider cost. |
| SMS | IncludedAll plans, priced identically to chat and email. | IncludedBuild, billed on the same $0.005 a message meter as chat. Requires a 10DLC-approved Twilio number, and inbound SMS is documented as US only. |
AI resolution
| Capability | Lorikeet | Vapi |
|---|---|---|
| Autonomous resolution agent | IncludedThe Concierge Agent is the product. Billing exists only for resolutions and per-ticket routing or QA actions. | Not published |
| Resolution over knowledge base | IncludedKnowledge is read in place from Confluence, Guru, Google Docs and Notion. No knowledge base migration is required. | IncludedA query tool retrieves from knowledge bases built in Vapi, billed as a knowledge-base line in the call cost array. A custom knowledge base server is the documented alternative, and keeps the corpus out of Vapi entirely. |
| Action-taking (API calls) | IncludedConcierge actions and data integrations are listed as unlimited on every plan including Start. | IncludedTools are first-class and versioned: an API Request tool with configurable retries, custom function tools, client-side tools in the web SDK, argument encryption, and a tool rejection plan. Squad handoffs carry a contextEngineeringPlan controlling how much conversation and how many tool results move to the next assistant. |
| Handoff to human | Not publishedLorikeet never writes the words escalation or handoff in its pricing or product text. Whether a handoff exists, and whether it bills, are both unpublished. | IncludedBlind transfer, warm transfer, assistant-based warm transfer, dynamic destinations and on-hold specialist transfer are each documented separately. Nothing published says the $0.05 hosting meter stops when a call reaches a human. |
| Guardrails & citations | IncludedCustom guardrails are unlimited on every plan including Start; Enterprise adds custom guardrail work. | Not published |
| Multilingual AI | Not publishedNo language count or list is published anywhere on the site. | Via middlewareDelivered by whichever third-party transcriber you select rather than by Vapi, which ships no speech recognition of its own and publishes no language count. The docs compare providers instead: Deepgram 100+ languages with auto-detection, Google STT 125+, Gladia 110+, AssemblyAI 18, while Azure, Whisper, Speechmatics and Talkscriber carry many languages but cannot detect them. So whether an agent can switch language mid-call is a consequence of a configuration choice, and the documented way to tell the agent it is multilingual is to list the languages in your own system prompt. |
AI assist
| Capability | Lorikeet | Vapi |
|---|---|---|
| Auto-tagging | IncludedAll plans, billed separately at 0.30 credits per ticket on Start and 0.25 on Scale. | Not published |
AI voice
| Capability | Lorikeet | Vapi |
|---|---|---|
| Voice agent | IncludedWorks with any platform that supports call forwarding, including Amazon Connect, Twilio, Genesys Cloud, Dialpad, Vonage, Five9 and AirCall, plus the Lorikeet SDK and API. | IncludedTransport is modular: SIP, WebSocket, WebRTC via LiveKit or Daily, or PSTN through an imported Twilio, Telnyx, Plivo, Vonage, DIDWW, Zadarma, didlogic or Amazon Chime number. Up to five free Vapi US numbers per account, US area codes only. |
| Real-time transcription | Not published | IncludedStreaming recognition from a choice of eleven transcriber providers, or your own over a WebSocket. Both the caller and the assistant are transcribed, which is why a minute of call is two channels of audio on the provider bill. |
| Call summarization | Not published | IncludedCall analysis produces a summary and schema-defined structured outputs after the call, attached to the call record and readable through the API. Under HIPAA mode structured outputs are not stored unless each one is explicitly opted in. |
QA & workforce
| Capability | Lorikeet | Vapi |
|---|---|---|
| Automated QA coverage | IncludedAll plans, billed at 0.30 credits per ticket on Start and 0.25 on Scale. | IncludedScorecards grade every call automatically by awarding points when structured outputs meet conditions you define, landing in call.artifact.scorecards within seconds of call end. No per-call charge is published for grading, unlike Retell's $0.10 a minute. API only for now, by the vendor's own admission. Evals and AI-driven simulations sit alongside for pre-production testing. |
Reporting
| Capability | Lorikeet | Vapi |
|---|---|---|
| Raw data export | Not publishedNo export documentation of any kind is published: no article, no API reference, no bulk export UI. | API onlyEverything comes out through the API or a mirrored bucket; there is no export UI. Recordings and logs are served as 302 redirects to short-lived signed URLs against a private bucket, so a cached URL stops working. |
Enterprise
| Capability | Lorikeet | Vapi |
|---|---|---|
| SAML SSO | Not published | IncludedEnterprise only, marked "-" against Build on the pricing page. SAML 2.0 or OIDC against any IdP, with Google Workspace, Microsoft Entra ID and Okta named. |
| SCIM provisioning | Not published | NoStated outright in the SSO documentation: "Vapi does not support SCIM provisioning." Members sign themselves up and an administrator invites them, so removing a leaver is a manual step even on an SSO contract. |
| Role-based access control | Not published | IncludedThe pricing page prints RBAC as a Scale row with "-" against Build, while the SSO documentation describes the three roles as ordinary organization behaviour. Which of the two governs a Build account is not resolved by anything published. |
| HIPAA / BAA | IncludedScale and above, published as "Start + HIPAA BAA". Explicitly not available on Start at $1,500/month. | Paid add-on$2000/mo add-on, priced identically on Build and Scale, or included by negotiation on an Enterprise subscription. A signed BAA is required first, started by emailing security@vapi.ai. Organization-wide with no per-assistant exception, not settable through the API, and mutually exclusive with Zero Data Retention. |
| SOC 2 | IncludedStart and above. The pricing page specifies SOC 2 Type 2. | IncludedThe trust center lists SOC 2 with reports behind an access request, while the pricing page prints SOC2 as a Scale-only row. The certification is account-wide; the report and the contractual commitment are what the enterprise tier buys. |
| ISO 27001 | IncludedStart and above. ISO 27001:2022. | Not publishedAbsent from the trust center compliance list, which enumerates CCPA, GDPR, SOC 2 and PCI DSS v4.0.1, and claimed nowhere in the docs. |
| GDPR | Not publishedGDPR is not named on the trust center, the privacy policy or the pricing page. | IncludedListed on the trust center alongside CCPA. The compliance page names its legal bases, enumerates data subject rights including portability, publishes its third-party processors, and covers transfers to the United States under standard contractual clauses. A full subprocessor register is public, with each entry showing purpose and processing location, which is more than most of this census publishes. |
| Data residency | Not publishedNo customer-selectable region is published. Infrastructure is Google Cloud Platform and all four listed sub-processors are in the USA, so there is no EU-only inference path. | IncludedAn isolated EU region exists (dashboard.eu.vapi.ai, api.eu.vapi.ai, sip.eu.vapi.ai) with its own outbound IP block, and an organization belongs to exactly one region. It is closed to new self-serve signups: EU support and self-serve growth are frozen until 2027, feature parity with the US is not guaranteed, and EU residency is reachable only through sales. |
| Data retention policy | Not publishedThe trust center states "Data retention procedures established" and "Customer data deleted upon leaving" but publishes no window in days. | IncludedFixed rather than configurable on Build: 14 days of call history, 30 days of chat history. Custom on Scale. Per-assistant artifactPlan flags switch recording, logging and transcription off individually, and PCI mode deletes recordings and transcripts permanently when no bucket or webhook is configured. |
| Right-to-erasure tooling | Not published | IncludedBy request to support@vapi.ai under GDPR and CCPA. The privacy policy states that retention depends on the customer's configuration and that data is deleted on request, while also reserving the right to retain recordings, transcripts and logs to train and improve the AI models. |
Developer
| Capability | Lorikeet | Vapi |
|---|---|---|
| REST API | IncludedThe published API initiates voice conversations, and two public HTTP endpoints handle demo booking and support Q&A. No API reference covering data extraction exists. | IncludedNo plan gate. A private key from the dashboard works on Build. |
| Webhooks | Not published | IncludedServer URLs with authenticated server events, an end-of-call-report event, campaign pre-dial webhooks, and local development tooling in the CLI. |
| SDKs | IncludedThe Lorikeet SDK embeds the agent in a customer's own product. | IncludedServer SDKs for TypeScript and Python, real-time SDKs for web, iOS, Flutter, React Native and a vanilla script tag, an official CLI, and a docs MCP server. Custom transcriber, custom LLM and custom TTS servers are each documented, so every pipeline stage except the proprietary orchestration layer can run on your own infrastructure. |
Both entries last checked Sep 9, 2026.
What Lorikeet costs
$1,500/month
2 published plans, billed annually- Billing unit
Single-component prepaid usage - Free tier
No - AI pricing
Not published - Vendor calls it
Credit (routing or analytics tagging, per ticket) - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Not published - Automation export
Not published
6 of 9 not published by Lorikeet, checked
What Vapi costs
- Billing unit
Pure consumption against a prepaid credit balance - Free tier
No - AI pricing
$0.05 per minute - Vendor calls it
Vapi Hosting - Human handoff
Still billed - Reopened chat
Not published - AI billing window
Not published - Data export
Self-serve - Automation export
Full
2 of 9 not published by Vapi, checked