Lorikeet vs Sierra
A side-by-side comparison of Lorikeet and Sierra on what each one charges, what it meters, and which plan every capability actually sits on.
Capability by capability
Nothing we track differs between them.
Channels
| Capability | Lorikeet | Sierra |
|---|---|---|
| IncludedAll plans. Billed at 0.95 credits per resolution on Start, 0.80 on Scale. | IncludedNo plans are published, so plan gating cannot be assessed. | |
| Live chat | IncludedAll plans. Lorikeet Chat deploys the agent on a website without a ticketing system behind it. | IncludedNo plans are published, so plan gating cannot be assessed. |
| Voice | IncludedAll plans, at 1.50 credits per resolution on Start and 1.20 on Scale. | IncludedNo plans are published, so plan gating cannot be assessed. |
| SMS | IncludedAll plans, priced identically to chat and email. | Not published |
| Not published | IncludedNo plans are published, so plan gating cannot be assessed. |
AI resolution
| Capability | Lorikeet | Sierra |
|---|---|---|
| Autonomous resolution agent | IncludedThe Concierge Agent is the product. Billing exists only for resolutions and per-ticket routing or QA actions. | IncludedThe whole product. Sierra bills only on outcomes such as "a resolved support conversation", which presupposes autonomous resolution. |
| Resolution over knowledge base | IncludedKnowledge is read in place from Confluence, Guru, Google Docs and Notion. No knowledge base migration is required. | Not published |
| Action-taking (API calls) | IncludedConcierge actions and data integrations are listed as unlimited on every plan including Start. | Included"Enable your agent to take action to assist customers by securely connecting it with any internal or external system", including systems of record from order management to CRM. |
| Handoff to human | Not publishedLorikeet never writes the words escalation or handoff in its pricing or product text. Whether a handoff exists, and whether it bills, are both unpublished. | IncludedEscalation exists and is usually not billed: "if a case needs to be escalated, in most cases, there's no charge". The exceptions are unpublished. |
| Guardrails & citations | IncludedCustom guardrails are unlimited on every plan including Start; Enterprise adds custom guardrail work. | IncludedGuardrails are published as "supervisory layers to reduce hallucinations, ensure security, and prevent abuse", and PII is "automatically encrypted and masked". Citation behaviour is not addressed anywhere, so half of this attribute is Unknown. |
| Multilingual AI | Not publishedNo language count or list is published anywhere on the site. | IncludedSierra publishes "voice, chat, email, and WhatsApp in 59 languages", available 24/7/365. |
AI assist
| Capability | Lorikeet | Sierra |
|---|---|---|
| Auto-tagging | IncludedAll plans, billed separately at 0.30 credits per ticket on Start and 0.25 on Scale. | Not published |
AI voice
| Capability | Lorikeet | Sierra |
|---|---|---|
| Voice agent | IncludedWorks with any platform that supports call forwarding, including Amazon Connect, Twilio, Genesys Cloud, Dialpad, Vonage, Five9 and AirCall, plus the Lorikeet SDK and API. | IncludedVoice is listed as a first-class agent channel alongside chat, email and WhatsApp. No per-minute rate or telephony passthrough is published. |
QA & workforce
| Capability | Lorikeet | Sierra |
|---|---|---|
| Automated QA coverage | IncludedAll plans, billed at 0.30 credits per ticket on Start and 0.25 on Scale. | Not published |
Enterprise
| Capability | Lorikeet | Sierra |
|---|---|---|
| HIPAA / BAA | IncludedScale and above, published as "Start + HIPAA BAA". Explicitly not available on Start at $1,500/month. | IncludedNot assessable; no plans are published. |
| SOC 2 | IncludedStart and above. The pricing page specifies SOC 2 Type 2. | IncludedNot assessable; no plans are published. |
| ISO 27001 | IncludedStart and above. ISO 27001:2022. | IncludedNot assessable; no plans are published. |
| GDPR | Not publishedGDPR is not named on the trust center, the privacy policy or the pricing page. | IncludedNot assessable; no plans are published. |
Developer
| Capability | Lorikeet | Sierra |
|---|---|---|
| REST API | IncludedThe published API initiates voice conversations, and two public HTTP endpoints handle demo booking and support Q&A. No API reference covering data extraction exists. | Not publishedNo public API reference is published on sierra.ai. The Agent SDK page describes extensibility without documenting an API. |
| SDKs | IncludedThe Lorikeet SDK embeds the agent in a customer's own product. | IncludedThe Agent SDK is a published product surface, described as extensible so customers can write and connect their own integrations. No public API reference is published. |
Both entries last checked Sep 9, 2026.
What Lorikeet costs
$1,500/month
2 published plans, billed annually- Billing unit
Single-component prepaid usage - Free tier
No - AI pricing
Not published - Vendor calls it
Credit (automated QA, per ticket) - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Not published - Automation export
Not published
6 of 9 not published by Lorikeet, checked
What Sierra costs
- Billing unit
Per outcome - Free tier
Not published - AI pricing
Not published - Vendor calls it
Outcome - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Not published - Automation export
Not published
7 of 9 not published by Sierra, checked