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Help Scout vs Selvo

A side-by-side comparison of Help Scout and Selvo on what each one charges, what it meters, and which plan every capability actually sits on.

The short answer

32 of the 66 capabilities tracked on both differ, mostly in Routing & automation and AI assist. Help Scout starts at Free, then $25/seat/mo, Selvo at $29/mo.

Help Scout and Selvo at a glance
MeasureHelp ScoutSelvo
Starts atFree, then $25/seat/mo$29/mo
Charged perEach agent seatThe workspace
AI billed at$0.75 per AI resolution$0.10 per conversation
Included, where the other says no17 capabilities1 capability

Capability by capability

32 of the 66 capabilities tracked on both products differ.

Channels

Channels capabilities compared between Help Scout and Selvo
CapabilityHelp ScoutSelvo
EmailIncludedAll plans, including FreeIncludedBoth plans
Live chatIncludedStandard and above. Not on Free.IncludedBoth plans
In-app messengerNot publishedIncludedBoth plans. Widget customization is on both; the custom domain the widget runs on is Pro at $74.
VoicePaid add-onAircall add-on on Standard and Plus; preferred Aircall pricing on Pro. Help Scout publishes no price for it.NoNo voice channel appears on either plan in a published feature matrix that is otherwise complete.
SMSIncludedStandard and above, listed alongside live chat.NoAbsent from the published feature matrix.
WhatsAppIncludedStandard and above.NoAbsent from the published feature matrix. The only two channels are the chat widget and email.
Instagram / FacebookIncludedStandard and above. Instagram and Messenger.NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.
X / TwitterNot publishedNoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.
Slack ConnectNot publishedNoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.
Microsoft TeamsNot publishedNoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.
Community forumNot publishedNoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.
VideoNot publishedNoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.
Co-browsingNot publishedNoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.

Ticketing

Ticketing capabilities compared between Help Scout and Selvo
CapabilityHelp ScoutSelvo
Shared inboxIncludedAll plans. Free 1 Inbox; Standard 2, Plus 5, Pro 10 included, extras at $10/mo annual.IncludedBoth plans
Ticket queuesIncludedStandard $25 a user and above. Not on Free.IncludedSystem inbox views are on both plans. Custom inbox views and team inboxes are Pro at $74.
SLA policiesIncludedOne basic SLA on Standard, two advanced on Plus, unlimited on Pro. None on Free.NoAbsent from the published feature matrix on both plans.
Business hoursIncludedStandard $25 a user and above. Not on Free.NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.
Macros / saved repliesIncludedSaved replies on all plans. Free caps at 10, paid plans unlimited.IncludedBoth plans
Merge & splitNot publishedNot in the matrix either way.NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.
Side conversationsNoNot on any plan. The matrix has no row for a conversation held beside the customer thread.NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.
Custom fieldsIncludedPlus and Pro.IncludedBoth plans
Custom objectsNoNot on any plan. Custom fields cap at 10 a conversation and customer properties at 50, which are fields rather than objects.NoNot on either plan. Custom attributes on a conversation are in the matrix; a custom object is not.
Ticket formsIncludedEvery plan including Free.NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.

Routing & automation

Routing & automation capabilities compared between Help Scout and Selvo
CapabilityHelp ScoutSelvo
Skills-based routingNoNot on any plan. Routing is round robin on Plus $45 and load balanced on Pro $75, neither of which reads a skill.NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.
Round-robin assignmentIncludedPlus and Pro.NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.
Load balancingIncludedPro only, listed as multiple routing types.NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.
TriggersIncludedStandard $25 a user and above. Not on Free.NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.
Workflow builderIncluded150 basic workflows on Standard, 500 advanced on Plus, unlimited on Pro. None on Free.NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.
Escalation rulesIncludedStandard $25 a user and above. Not on Free.NoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.

AI resolution

AI resolution capabilities compared between Help Scout and Selvo
CapabilityHelp ScoutSelvo
Autonomous resolution agentPaid add-onAI Answers add-on at $0.75 a resolution, on Standard $25 and above. Three months free from signup and a monthly spend cap that switches it off rather than overrunning.On the roadmapListed on both plans as coming soon. Not purchasable as of 2026-09-04.
Resolution over knowledge basePaid add-onAI Answers add-on at $0.75 a resolution, on Standard $25 and above. Three months free from signup and a monthly spend cap that switches it off rather than overrunning.On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.
Action-taking (API calls)NoNot on any plan. AI Answers is described as answering, never as doing.On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.
Handoff to humanPaid add-onAI Answers add-on at $0.75 a resolution, on Standard $25 and above. Three months free from signup and a monthly spend cap that switches it off rather than overrunning.On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.
Guardrails & citationsNot publishedThe pricing page describes the sources AI Answers reads and not whether a reply cites them.On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.
Multilingual AINot publishedAI Assist translates agent text; the page does not say whether AI Answers replies in the customer's language.On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.

AI assist

AI assist capabilities compared between Help Scout and Selvo
CapabilityHelp ScoutSelvo
Reply draftingIncludedPlus $45 a user and above.On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.
Tone rewriteIncludedStandard $25 a user and above. Not on Free.NoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else.
SummarizationIncludedPlus $45 a user and above.NoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else.
TranslationIncludedStandard $25 a user and above. Not on Free.NoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else.
Next-best-actionNoNot on any plan. The four AI rows are Assist, Drafts, Summarize and Answers.On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.
Auto-taggingNoNot on any plan. Tags are unlimited on paid tiers and applied by hand or by a workflow.NoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else.
Sentiment analysisNoNot on any plan. Not among the four AI rows.NoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else.

AI voice

AI voice capabilities compared between Help Scout and Selvo
CapabilityHelp ScoutSelvo
Voice agentNoNot on any plan. The matrix lists phone and voice as "via integration" on every tier, which is Aircall billed separately, so there is no voice layer to put AI on.NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.
IVR replacementNoNot on any plan. The matrix lists phone and voice as "via integration" on every tier, which is Aircall billed separately, so there is no voice layer to put AI on.NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.
Real-time transcriptionNoNot on any plan. The matrix lists phone and voice as "via integration" on every tier, which is Aircall billed separately, so there is no voice layer to put AI on.NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.
Call summarizationNoNot on any plan. The matrix lists phone and voice as "via integration" on every tier, which is Aircall billed separately, so there is no voice layer to put AI on.NoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.

Knowledge base

Knowledge base capabilities compared between Help Scout and Selvo
CapabilityHelp ScoutSelvo
Public help centerIncludedAll plans. Free 1 Docs site; Standard 2, Plus 3, Pro 5 included, extras at $20/mo annual.IncludedBoth plans. 1 help centre on Starter, 5 on Pro.
Custom domainNot publishedIncludedPro only ($99 monthly, $74 billed annually). A help centre on Starter cannot run on your own domain.
Multi-brandIncludedDocs sites by tier: 1 on Free, 2 on Standard $25, 3 on Plus $45, 5 on Pro $75, and $20 a month for each one beyond that.IncludedPro only. Starter is capped at 1 help centre.
VersioningNoNot on any plan. The Docs rows cover sites, branding, articles, contact forms and access control.IncludedBoth plans. The custom domain the help centre runs on is Pro at $74.
LocalizationNoNot on any plan. AI Assist translates agent text, not articles.Not publishedThe help centre pages describe no article translation. The live chat page separately claims 45 languages inside the widget, which is not the same thing.
Article analyticsNot publishedIncludedPro only. Starter gets article feedback but not search, feedback or article performance analytics.
In-product widgetIncludedThe embeddable support hub: 1 on Free, 5 on Standard $25, unlimited on Plus $45 and Pro $75.IncludedBoth plans.
SEO controlsNot publishedCustom site branding and CSS are in the matrix; nothing addresses indexing.IncludedBoth plans
AI answers over KBIncludedAll paid plans, metered at $0.75 per resolution with no included allowance. Delivered through Help Scout's own Beacon widget over Docs content; there is no bring-your-own-helpdesk version.On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.

Self-service

Self-service capabilities compared between Help Scout and Selvo
CapabilityHelp ScoutSelvo
Chatbot flowsNoNot on any plan. AI Answers is a retrieval agent, not a flow anyone builds.NoNot on either plan. Selvo describes an agent that answers from articles, not a flow anyone builds.
Order lookupNoNot on any plan. AI Answers replies from content; the matrix describes no transactional actions.On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.
Returns / RMANoNot on any plan. AI Answers replies from content; the matrix describes no transactional actions.NoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else.
Account actionsNoNot on any plan. AI Answers replies from content; the matrix describes no transactional actions.On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.

QA & workforce

QA & workforce capabilities compared between Help Scout and Selvo
CapabilityHelp ScoutSelvo
Conversation QA scoringNoNot on any plan. The plan matrix runs to roughly sixty rows across ten sections and none of them is quality assurance or workforce management.NoNot on either plan. The matrix has no QA or workforce section.
Automated QA coverageNoNot on any plan. The plan matrix runs to roughly sixty rows across ten sections and none of them is quality assurance or workforce management.NoNot on either plan. The matrix has no QA or workforce section.
CalibrationNoNot on any plan. The plan matrix runs to roughly sixty rows across ten sections and none of them is quality assurance or workforce management.NoNot on either plan. The matrix has no QA or workforce section.
Agent scorecardsNoNot on any plan. The plan matrix runs to roughly sixty rows across ten sections and none of them is quality assurance or workforce management.NoNot on either plan. The matrix has no QA or workforce section.
ForecastingNoNot on any plan. The plan matrix runs to roughly sixty rows across ten sections and none of them is quality assurance or workforce management.NoNot on either plan. The matrix has no QA or workforce section.
SchedulingNoNot on any plan. The plan matrix runs to roughly sixty rows across ten sections and none of them is quality assurance or workforce management.NoNot on either plan. The matrix has no QA or workforce section.
Adherence trackingNoNot on any plan. The plan matrix runs to roughly sixty rows across ten sections and none of them is quality assurance or workforce management.NoNot on either plan. The matrix has no QA or workforce section.

Reporting

Reporting capabilities compared between Help Scout and Selvo
CapabilityHelp ScoutSelvo
Prebuilt dashboardsIncludedEvery plan, but the history is the gate: 30 days on Free, two years on Standard $25, all-time on Plus $45 and Pro $75.IncludedBoth plans carry an overview dashboard. Full analytics covering search, feedback and article performance is the Pro upgrade at $74.
Custom reportsIncludedStandard $25 a user and above. Not on Free.NoNot on either plan. The analytics section lists an overview dashboard, article performance, search analytics and feedback analytics, and nothing else.
Raw data exportIncludedPaid plans. Reporting data only, delivered to CSV or Excel "with the exception of conversation thread contents".API onlyBoth plans, at 200 requests a minute on Starter and 400 on Pro.
Data warehouse syncNoNot on any plan. The export row goes to CSV or Excel and no further.NoNot on either plan. The analytics section lists an overview dashboard, article performance, search analytics and feedback analytics, and nothing else.
CSAT / NPSIncludedStandard $25 a user and above. Not on Free.NoNot on either plan. Article feedback and feedback analytics cover articles, not a satisfaction score on a conversation.
Real-time reportingNoNot on any plan. Reporting is described by history window, not as a live dashboard.NoNot on either plan. The analytics section lists an overview dashboard, article performance, search analytics and feedback analytics, and nothing else.

Collaboration

Collaboration capabilities compared between Help Scout and Selvo
CapabilityHelp ScoutSelvo
Internal notesNot publishedIncludedBoth plans
@mentionsNot publishedNoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.
AssignmentIncludedEvery plan including Free.IncludedBoth plans
Collision detectionNot publishedIncludedBoth plans. Team inboxes, which scope who sees which queue, are Pro at $74.
ApprovalsNoNot on any plan. Nothing in the matrix reviews a reply or an article before it goes out.On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.

Enterprise

Enterprise capabilities compared between Help Scout and Selvo
CapabilityHelp ScoutSelvo
SAML SSOPaid add-onAdd-on on Plus and Pro, at a price Help Scout does not publish. Unavailable on Free and Standard.NoNot offered on either plan. The feature matrix is otherwise complete and lists only "Roles & permissions" under access control.
SCIM provisioningNot publishedNot listed in the published plan matrix or the security page.NoNot offered on either plan and absent from the feature matrix.
Role-based access controlNot publishedIncludedBoth plans, as "Roles & permissions". The role model and its depth are not published.
Audit logsNot publishedNot listed in the published plan matrix or the security page.NoNot offered on either plan and absent from the API. There is no higher tier to buy them on.
IP allowlistPaid add-onAdd-on on Plus and Pro, at a price Help Scout does not publish.NoNot on either plan. The plan matrix lists roles and permissions as the only access control.
Sandbox environmentNot publishedNoNot on either plan. Nothing in the matrix describes a second environment.
Multi-brandNot publishedIncludedPro at $74 for five help centres. Starter carries one.
HIPAA / BAAPaid add-onPro only, and an add-on even there. Requires a signed BAA. Price not published.Not publishedNot claimed anywhere on the site.
SOC 2IncludedNot plan-gated. SOC 2 Type 2 for Security and Availability, report on request.Not publishedNot claimed. The /privacy and /terms pages linked from the footer both return HTTP 404, so there is no page on which a certification could be published.
GDPRIncludedNot plan-gated. A DPA is published, though the security page says only that Help Scout adheres to relevant privacy regulations without naming GDPR.Not publishedNo DPA, no sub-processor list and no privacy policy are reachable. /privacy returns 404.
FedRAMPNot publishedNoNot on either plan. Selvo publishes no security or compliance page of any kind.

Developer

Developer capabilities compared between Help Scout and Selvo
CapabilityHelp ScoutSelvo
REST APIIncludedAll paid plans. Inbox API for customers, users and conversations; Docs API for articles.IncludedBoth plans. The gate is throughput, not access: 200 req/min on Starter, 400 on Pro.
GraphQL APINoNot on any plan. The matrix lists API access with per-tier rate limits and nothing else.NoNot on either plan. The integrations section lists the REST API, MCP server, CLI, and Slack and Zapier as coming soon.
WebhooksNot publishedIncludedBoth plans, under the same published rate limit as the REST API at 200 requests a minute on Starter and 400 on Pro.
SDKsNot publishedNoNot on either plan. The integrations section lists the REST API, MCP server, CLI, and Slack and Zapier as coming soon.
App frameworkIncludedEvery plan including Free.NoNot on either plan. The integrations section lists the REST API, MCP server, CLI, and Slack and Zapier as coming soon.
Published rate limitsIncludedPublished per plan in the pricing matrix: Standard 200 calls/min, Plus 400, Pro 800.IncludedNot plan-gated. Published per plan, with the 429 and Retry-After behaviour documented.

Both entries last checked Sep 9, 2026.

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More Help Scout alternativesMore Selvo alternatives

What Help Scout costs

$25/seat/month
4 published plans, billed annually
  • Billing unit
    Per user per month
  • Free tier
    Yes
  • AI pricing
    $0.75 per AI resolution
  • Vendor calls it
    AI Answers resolution
  • Human handoff
    Not billed
  • Reopened chat
    Not published
  • AI billing window
    Not published
  • Data export
    None published
  • Automation export
    Not offered

2 of 9 not published by Help Scout, checked

What Selvo costs

$29/month
2 published plans, billed annually
  • Billing unit
    Per workspace on a flat monthly fee
  • Free tier
    No, 14-day trial
  • AI pricing
    $0.10 per conversation
  • Vendor calls it
    AI conversation
  • Human handoff
    Still billed
  • Reopened chat
    Not published
  • AI billing window
    Not published
  • Data export
    Self-serve
  • Automation export
    Not offered

2 of 9 not published by Selvo, checked