Assembled vs Rippit (ex-MaestroQA)
A side-by-side comparison of Assembled and Rippit (ex-MaestroQA) on what each one charges, what it meters, and which plan every capability actually sits on.
The short answer
1 of the 4 capabilities tracked on both differs. Assembled starts at $25/seat/mo, Rippit (ex-MaestroQA) at Free, then $185/mo.
| Measure | Assembled | Rippit (ex-MaestroQA) |
|---|---|---|
| Starts at | $25/seat/mo | Free, then $185/mo |
| Charged per | Each agent seat | The workspace |
| AI billed at | $0.65 per conversation | Agent Run allowance, no rate published |
| Included, where the other says no | 1 capability | 0 capabilities |
Capability by capability
1 of the 4 capabilities tracked on both products differs.
Channels
| Capability | Assembled | Rippit (ex-MaestroQA) |
|---|---|---|
| IncludedAI Agents work across phone, chat and email. The channel itself belongs to the connected help desk; Assembled layers on top rather than owning the inbox. | Not published | |
| Live chat | IncludedSame posture as email: AI Agents operate on the chat channel of the connected desk rather than providing a widget. | Not published |
| Voice | IncludedPhone coverage comes through AI Voice or through a connected CCaaS platform, not through a WFM plan. | Not published |
Ticketing
| Capability | Assembled | Rippit (ex-MaestroQA) |
|---|---|---|
| Shared inbox | Not published | NoNo inbox. Rippit reads conversations out of a help desk and scores them; agents keep answering customers where they already do. |
| Ticket queues | Not published | NoNo ticket object of its own. |
AI resolution
| Capability | Assembled | Rippit (ex-MaestroQA) |
|---|---|---|
| Autonomous resolution agent | IncludedAI Agents, a separately purchased product metered at $0.65 per conversation. | NoNothing here talks to customers. The AI analyses conversations after they have happened, so the agent in Agent App is an internal workflow rather than a customer-facing one, and the word means the opposite of what it means elsewhere in this directory. |
| Action-taking (API calls) | Not published | IncludedAll plans. Agent Apps are configurable workflows that run on a schedule or for a defined audience, and their output can create reports, build dashboards or distribute insights. |
| Multilingual AI | IncludedLanguage detection and translation are claimed; the set of languages is not published, and the UI language list is Unknown. | Not published |
AI assist
| Capability | Assembled | Rippit (ex-MaestroQA) |
|---|---|---|
| Reply drafting | IncludedAI Copilot, $35 per agent per month, purchased separately. | Not published |
| Summarization | Not published | IncludedAll plans, through Q&A, which is unlimited on every tier: "Ask a question in plain language, and Rippit will review the relevant data, apply AI-powered analysis where needed, and return an evidence-backed answer with supporting conversations." Unlimited in seats and questions, not in cost, since each analysis consumes AI credits. |
| Translation | IncludedAI Copilot. | Not published |
AI voice
| Capability | Assembled | Rippit (ex-MaestroQA) |
|---|---|---|
| Voice agent | IncludedAI Voice, sold on a custom quote only. No price, rate or minute allowance is published. | Not published |
Knowledge base
| Capability | Assembled | Rippit (ex-MaestroQA) |
|---|---|---|
| Public help center | Not published | NoNo knowledge base product. |
QA & workforce
| Capability | Assembled | Rippit (ex-MaestroQA) |
|---|---|---|
| Conversation QA scoring | Not published | IncludedAll plans. Rubric-based grading is the core object, stored as five normalised rubric tables with five matching score tables. |
| Automated QA coverage | Not published | IncludedAll plans, and it is what the meter counts. Automated scoring runs as an Agent App, and each execution against one agent or one conversation is a billable Agent Run. |
| Agent scorecards | IncludedAssembled does not grade conversations itself. The Agent Scorecard combines QA scores ingested from Klaus, Rippit (formerly MaestroQA), evaluagent and Observe.AI with its own adherence and productivity data. | IncludedAll plans. Coaching programmes are given as the worked example of an Agent App: "Each time it analyzes an agent and creates their coaching report, that counts as one Agent Run." |
| Forecasting | IncludedMarked available at Core, Pro and Enterprise alike in the published comparison table. | Not published |
| Scheduling | IncludedMarked available at Core, Pro and Enterprise alike. | Not published |
| Adherence tracking | IncludedMarked available at Core, Pro and Enterprise alike. | Not published |
Reporting
| Capability | Assembled | Rippit (ex-MaestroQA) |
|---|---|---|
| Prebuilt dashboards | IncludedMarked available at Core, Pro and Enterprise alike. | Not published |
| Raw data export | Not published | IncludedA Data Warehouse integration replicates the full data set into the customer's own database: "The Data Warehouse integration allows you to view all the Rippit data in your internal database." A copyable Looker schema is published on GitHub for reuse in other BI tools. |
| Data warehouse sync | Via partnerWarehouse egress runs through a Fivetran connector that Assembled attributes to Fivetran rather than to itself. No first-party warehouse sync is published. | Not published |
| Real-time reporting | IncludedReal-time adherence monitoring is the live view; no separate real-time analytics product is named. | Not published |
Enterprise
| Capability | Assembled | Rippit (ex-MaestroQA) |
|---|---|---|
| SAML SSO | Not publishedNot named on the security page or in the published feature comparison. | IncludedEnterprise only. "SSO Sign In" is one of four line items behind the unpriced tier. |
| Role-based access control | Included"Restricted site permissions - Specify user permissions and control data access for any BPO vendors", alongside a BPO billing report. Whether a restricted BPO user consumes a paid agent seat is not published. | Not published |
| HIPAA / BAA | Not publishedNot mentioned on the security page, although Healthcare is one of four industries Assembled names as a target market. | IncludedA HIPAA / HITECH Type 1 Attestation under AT-C 105, AT-C 205 and AT-C 315. Type 1 tests design at a point in time rather than operating effectiveness over a period, which is a weaker assurance than the SOC 2 Type II alongside it. |
| SOC 2 | IncludedNo plan gate stated. SOC 2 Type II, attested by The Cadence Group. | IncludedSOC 2 Type II covering Security, Confidentiality and Privacy. The trust centre states the scope explicitly, which is worth noting because it is wider than the web app alone: it covers "Rippit web application, the Screen Capture chrome extension, and desktop application". |
| ISO 27001 | Not publishedNot mentioned on the security page. | IncludedISO/IEC 27001 for information security, cybersecurity and privacy protection, listed in the trust centre alongside a PCI DSS 4.0 Level 1 Service Provider AOC. |
| GDPR | Not publishedGDPR is discussed on the security page as a regulation, with no compliance attestation quoted and no DPA named. | IncludedListed for EU and UK citizens, with CCPA alongside it. |
| Data retention policy | Not published | IncludedConfigurable rather than fixed, with a deletion process in place. No default period is published. |
Developer
| Capability | Assembled | Rippit (ex-MaestroQA) |
|---|---|---|
| REST API | Included"API - Create custom workflows, integrations, or automations atop a modern tech stack", with API docs linked from the nav and footer. No readable reference was reached, so endpoint coverage is Unknown. | IncludedDocumented without a tier restriction. Token authentication, ISO 8601 datetimes, JSON payloads, and a published rate limits section. Tokens expire every 90 days by default and expiry can be disabled. |
Both entries last checked Sep 9, 2026.
What Assembled costs
$25/seat/month
5 published plans, billed monthly- Billing unit
The pricing page contradicts itself - Free tier
No - AI pricing
$0.65 per conversation - Vendor calls it
conversation - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Not published - Automation export
Not published
5 of 9 not published by Assembled, checked
What Rippit (ex-MaestroQA) costs
$185/month
3 published plans, billed monthly- Billing unit
Per Agent Run - Free tier
Yes - AI pricing
Not published - Vendor calls it
Agent Run - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Self-serve - Automation export
Partial
4 of 9 not published by Rippit (ex-MaestroQA), checked