Assembled vs Playvox
A side-by-side comparison of Assembled and Playvox on what each one charges, what it meters, and which plan every capability actually sits on.
The short answer
1 of the 6 capabilities tracked on both differs.
| Measure | Assembled | Playvox |
|---|---|---|
| Starts at | $25/seat/mo | No longer sold |
| Charged per | Each agent seat | Not published |
| AI billed at | $0.65 per conversation | Not published |
| Included, where the other says no | 1 capability | 0 capabilities |
Capability by capability
1 of the 6 capabilities tracked on both products differs.
Channels
| Capability | Assembled | Playvox |
|---|---|---|
| IncludedAI Agents work across phone, chat and email. The channel itself belongs to the connected help desk; Assembled layers on top rather than owning the inbox. | Not published | |
| Live chat | IncludedSame posture as email: AI Agents operate on the chat channel of the connected desk rather than providing a widget. | Not published |
| Voice | IncludedPhone coverage comes through AI Voice or through a connected CCaaS platform, not through a WFM plan. | Not published |
Ticketing
| Capability | Assembled | Playvox |
|---|---|---|
| Shared inbox | Not published | NoNo inbox. Playvox sat behind the contact centre platform rather than handling contacts. |
| Ticket queues | Not published | NoNo ticket object of its own. |
AI resolution
| Capability | Assembled | Playvox |
|---|---|---|
| Autonomous resolution agent | IncludedAI Agents, a separately purchased product metered at $0.65 per conversation. | NoNothing customer-facing. The AI in AutoQA analysed conversations after the fact. |
| Multilingual AI | IncludedLanguage detection and translation are claimed; the set of languages is not published, and the UI language list is Unknown. | Not published |
AI assist
| Capability | Assembled | Playvox |
|---|---|---|
| Reply drafting | IncludedAI Copilot, $35 per agent per month, purchased separately. | Not published |
| Translation | IncludedAI Copilot. | Not published |
AI voice
| Capability | Assembled | Playvox |
|---|---|---|
| Voice agent | IncludedAI Voice, sold on a custom quote only. No price, rate or minute allowance is published. | Not published |
Knowledge base
| Capability | Assembled | Playvox |
|---|---|---|
| Public help center | Not published | NoNo knowledge base product. The Learning module delivered internal training courses, not customer-facing content. |
QA & workforce
| Capability | Assembled | Playvox |
|---|---|---|
| Conversation QA scoring | Not published | IncludedQuality Management was the second of the two headline modules, sold as "integrated QA" for standardising service quality. |
| Automated QA coverage | Not published | IncludedSold as a distinct product rather than a feature of QM, and framed around sentiment rather than scoring: "Access customer sentiment insights to uncover issues." |
| Agent scorecards | IncludedAssembled does not grade conversations itself. The Agent Scorecard combines QA scores ingested from Klaus, Rippit (formerly MaestroQA), evaluagent and Observe.AI with its own adherence and productivity data. | IncludedThe Performance module: "Easy KPI tracking for the metrics that matter to your team." Coaching was separate again, pitched as real time and at the point of need. |
| Forecasting | IncludedMarked available at Core, Pro and Enterprise alike in the published comparison table. | IncludedThe core of the WFM module: "Intelligently forecast, schedule and monitor your workforce in real-time." A separate Capacity Planner was sold alongside it as an additional product. |
| Scheduling | IncludedMarked available at Core, Pro and Enterprise alike. | IncludedPart of the same WFM module, pitched at agent satisfaction rather than at supervisors: "Agent satisfaction just got a boost from simplified workforce management." |
| Adherence tracking | IncludedMarked available at Core, Pro and Enterprise alike. | IncludedReal-time monitoring was named in the WFM description alongside forecasting and scheduling. |
Reporting
| Capability | Assembled | Playvox |
|---|---|---|
| Prebuilt dashboards | IncludedMarked available at Core, Pro and Enterprise alike. | Not published |
| Data warehouse sync | Via partnerWarehouse egress runs through a Fivetran connector that Assembled attributes to Fivetran rather than to itself. No first-party warehouse sync is published. | Not published |
| Real-time reporting | IncludedReal-time adherence monitoring is the live view; no separate real-time analytics product is named. | Not published |
Enterprise
| Capability | Assembled | Playvox |
|---|---|---|
| SAML SSO | Not publishedNot named on the security page or in the published feature comparison. | IncludedStated generically: "We support standard options to support single sign-on requirements." No provider list and no plan condition, which is consistent with a product that published no plans. |
| Role-based access control | Included"Restricted site permissions - Specify user permissions and control data access for any BPO vendors", alongside a BPO billing report. Whether a restricted BPO user consumes a paid agent seat is not published. | Not published |
| SOC 2 | IncludedNo plan gate stated. SOC 2 Type II, attested by The Cadence Group. | Not publishedA Security page was linked in the site footer under Company. It went offline with the domain and no archived copy of its contents was recoverable, so no certification claim can be confirmed or denied. |
Developer
| Capability | Assembled | Playvox |
|---|---|---|
| REST API | Included"API - Create custom workflows, integrations, or automations atop a modern tech stack", with API docs linked from the nav and footer. No readable reference was reached, so endpoint coverage is Unknown. | IncludedA public API existed and was promoted twice on the integrations page, both as a customisable onboarding route and for user management "from platforms of record and popular HR applications". No reference for it survives. |
Both entries last checked Sep 9, 2026.
What Assembled costs
$25/seat/month
5 published plans, billed monthly- Billing unit
The pricing page contradicts itself - Free tier
No - AI pricing
$0.65 per conversation - Vendor calls it
conversation - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Not published - Automation export
Not published
5 of 9 not published by Assembled, checked
What Playvox costs
- Billing unit
No price was ever published - Free tier
Not published - Data export
Not published - Automation export
Not published
3 of 4 not published by Playvox, checked