Ada vs eesel AI
A side-by-side comparison of Ada and eesel AI on what each one charges, what it meters, and which plan every capability actually sits on.
The short answer
2 of the 13 capabilities tracked on both differ.
| Measure | Ada | eesel AI |
|---|---|---|
| Starts at | Sales-gated | Usage only |
| Charged per | Not published | The workspace |
| AI billed at | Not published | $0.40 per ticket |
| Included, where the other says no | 1 capability | 0 capabilities |
Capability by capability
2 of the 13 capabilities tracked on both products differ.
Channels
| Capability | Ada | eesel AI |
|---|---|---|
| IncludedThe Ada Email Channel bills as an Email Conversation with a 72-hour inactivity window. | IncludedNot gated. Answers on the connected help desk's email queue, plus a standalone AI Email Assistant. | |
| Live chat | IncludedChat is the default channel and the default billed unit. This is bot chat with escalation, not a human live-chat console. | IncludedNot gated. A website chat bubble is deployable standalone via `eesel init chat-bubble --site <url>`. |
| Voice | Included | Not published |
| Microsoft Teams | Not published | IncludedNot gated. Slack and Microsoft Teams are supported for internal knowledge questions. |
AI resolution
| Capability | Ada | eesel AI |
|---|---|---|
| Autonomous resolution agent | IncludedUnknown. No plans are published. | IncludedNot gated, but billing is on tickets handled rather than resolved. "Mature deployments achieve up to 81% autonomous resolution" is published as an observed result, not a guarantee. |
| Resolution over knowledge base | IncludedKnowledge is ingested from the customer's existing systems rather than migrated: Zendesk Guide, Salesforce Knowledge, Genesys, GuruKB, Helpjuice, Paligo, Contentful, Docusaurus and GitHub are all listed as content sources. | IncludedNot gated. Trains on past tickets, canned replies and macros, public or gated help centres, Confluence, Google Docs, Notion, SharePoint, PDFs and product catalogue data. |
| Action-taking (API calls) | IncludedAPI tools, code tools and MCP tools are documented, and tool invocations appear in the conversation export as used_mcp with an outcome_status. | Not published |
| Handoff to human | IncludedEscalation is a first-class contractual concept: an Automated Resolution is defined as a conversation that is not escalated, and the export carries is_escalated. Handoff blocks are documented separately. | IncludedNot gated. Escalation rules are written in plain English. A handed-off ticket still bills, because the billed event is handling rather than outcome. |
| Guardrails & citations | IncludedCitations only. Each conversation records used_articles with article id, name, url and source. Guardrails are not published as a named feature, so the guardrail half of this attribute is Unknown. | IncludedNot gated. PII redaction happens at ingestion, stripping card numbers, emails, phone numbers, SSNs, API keys and names before content reaches the database or an AI provider, and the AI never receives direct API tokens. Citation behaviour is published for the AI Content Writer only, and is Unknown for the support agent. |
| Multilingual AI | IncludedMultilingual support, language switching and manual translations are documented, and the conversation export carries an ISO-639-1 language field. Ada publishes no supported-language count, so the number is Unknown. | IncludedNot gated. "Multilingual: works in 80+ languages". |
AI assist
| Capability | Ada | eesel AI |
|---|---|---|
| Reply drafting | Not published | IncludedNot gated. Copilot mode drafts for human agents, and the published rollout ladder starts in drafts-for-review. |
| Summarization | IncludedThe conversation export carries inquiry_summary and a machine-written automated_resolution_classification_reason. | Not published |
| Auto-tagging | IncludedThe conversation object carries classifications, topics and intents alongside the Ada-generated automated_resolution_classification. | Not published |
| Sentiment analysis | Not published | IncludedNot gated. In-product skills cover ticket trend analysis, triage review and sentiment review. |
AI voice
| Capability | Ada | eesel AI |
|---|---|---|
| Voice agent | IncludedVoice Services are governed by their own Service Specific Terms with a separate billed unit and unpublished Fair Use Limits. | Not published |
Knowledge base
| Capability | Ada | eesel AI |
|---|---|---|
| AI answers over KB | Not published | IncludedNot gated. Knowledge is indexed in place, with no migration required. |
Reporting
| Capability | Ada | eesel AI |
|---|---|---|
| Raw data export | IncludedBulk, cursor-paginated conversation and message export endpoints returning JSON, on a self-serve API key. | Not published |
| CSAT / NPS | IncludedCSAT score, style and free-text feedback plus CES and NPS all sit on the conversation object. There is no separate analytics or report export endpoint. | Not published |
Enterprise
| Capability | Ada | eesel AI |
|---|---|---|
| SAML SSO | Not published | IncludedEnterprise only, behind the $1,000/month platform fee. |
| Role-based access control | IncludedUnknown. No plans are published, so no role is known to be tier-gated. | Not publishedNo seat model exists, so there is no billing consequence to adding people. Whether internal role tiers exist at all is not published. |
| Audit logs | IncludedUnknown. No plans are published. | Not publishedAn `eesel activity` CLI command exists and commands print JSON, but no audit-log product or API is published. |
| HIPAA / BAA | Not publishedAda publishes a HIPAA attestation dated 2024-09-30 in its trust center. Whether it will sign a BAA, and on what terms, is not published. | IncludedEnterprise only, behind the $1,000/month platform fee. A buyer who needs HIPAA at 500 tickets a month pays $1,200 where the same volume costs $200 without it. |
| SOC 2 | IncludedUnknown. No plans are published. | On the roadmapNot held. Type II certification is stated as underway with continuous monitoring via Vanta, with the report available under NDA upon completion. |
| ISO 27001 | NoNot listed in the trust center. Ada states its security program follows CIS Controls v8.0 rather than ISO. | Not publishedNot claimed. The secure SDLC is described as OWASP- and NIST-aligned rather than ISO certified. |
| GDPR | IncludedNot plan-gated. | IncludedStandard DPA available to all (Common Paper DPA v1.0, with advance notice of sub-processor changes). Custom DPA and signed cloud service agreement on Enterprise. CCPA also covered. |
| Data residency | IncludedUnknown. Europe is an opt-in enrollment rather than a default; whether enrollment carries a price is not published. | IncludedUS East (N. Virginia) by default, EU on request for AWS and Pinecone storage. Inference is not covered: OpenAI, Anthropic and Google are all listed as US-located sub-processors, so EU-only processing is not available. |
| Data retention policy | Not publishedDeletion mechanisms are published but no default retention period is. Checked the API reference and the terms. | IncludedCustom data retention is an Enterprise option. A default retention period for conversations is not separately published. |
| Right-to-erasure tooling | IncludedA bulk end-user deletion API with a pollable deletion job, plus a Data Compliance API for deleting chatter data that the docs now mark deprecated. | IncludedNot gated. Right to deletion honored within 60 days. |
Developer
| Capability | Ada | eesel AI |
|---|---|---|
| REST API | IncludedREST with JSON, rotatable API keys, opt-in versioning for breaking changes, cursor-based pagination and a downloadable OpenAPI 3.1 spec. | IncludedNot gated. Public API docs, an OpenAPI specification, a CLI that prints JSON and an authenticated MCP server per workspace. The vendor caps expectations itself: "Do not treat the public website APIs as the private eesel AI product API. The published endpoints are limited website utilities and previews." |
| Webhooks | IncludedWebhook endpoints are listable via the API, plus documented end-user created, end-user updated and audit log event webhooks. | NoStated as absent: "There is no general-purpose outbound webhook API". |
Both entries last checked Sep 9, 2026.
What Ada costs
- Billing unit
Per conversation - Free tier
Not published - AI pricing
Not published - Vendor calls it
Conversation - Human handoff
Still billed - Reopened chat
Billed again - AI billing window
1d of inactivity - Data export
Self-serve - Automation export
Full
2 of 9 not published by Ada, checked
What eesel AI costs
$1,000/month
2 published plans, billed monthly- Billing unit
Hybrid - Free tier
Yes - AI pricing
$0.40 per ticket - Vendor calls it
Regular task (one support ticket or chat session) - Human handoff
Still billed - Reopened chat
Not published - AI billing window
Not published - Data export
Self-serve - Automation export
Partial
2 of 9 not published by eesel AI, checked