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Customer Service Platforms

Every customer service platform we track, compared on per-seat cost, minimum committed seats, and what you can export.

Favicon of Hiver

Hiver

Gmail-native shared inbox with AI bundled per seat
$25/seat/mo·+$0.03 per minute
Service PlatformsShared Inbox
Email, live chat, Slack, voice and a help centre managed inside Gmail or in a standalone app, priced per user from $25 a month with AI agents included and no per-resolution charge.
Favicon of Zendesk

Zendesk

Enterprise help desk with per-resolution AI billing
$19/seat/mo·+$1.50 per AI resolution
Help Desk

+3 more

Ticketing, messaging, voice and a knowledge base on one platform, with AI agents metered per automated resolution on top of every agent seat.
Favicon of Intercom

Intercom

Support platform with per-outcome AI billing
$39/seat/mo·+$0.99 per AI resolution
Help Desk

+3 more

Messaging, help centre and ticketing built around Fin, an AI agent billed per resolved outcome rather than per seat, and sold separately on top of other help desks.
Favicon of Zoho Desk

Zoho Desk

Low-cost help desk suite with a free tier
Free, then $7/seat/mo
Help DeskService Platforms
Ticketing, social, instant messaging, telephony and a knowledge base priced per agent from $7 a month, with every edition including Enterprise carrying a published self-serve price.