Chatwoot Alternatives
The closest alternative to Chatwoot is FreeScout. 3 more are listed below, ranked by how much of Chatwoot each one replaces.
The other free self-hosted option buyers shortlist alongside Chatwoot. FreeScout is a shared inbox rather than an omnichannel platform, and sells paid modules instead of a per-agent licence.
Also free to self-host, but Zammad's free path costs you operations rather than features. Chatwoot's Community Edition holds SSO, roles, SLA policies and Captain AI back for a paid licence.
The cloud product Chatwoot is most often positioned against. Intercom is seat priced with Fin metered at $0.99 per resolution, an outcome unit, where Chatwoot bills one credit per AI message regardless of outcome. There is no self-hosted Intercom.
Overlaps on live chat and a shared inbox at a low per-seat price, but is cloud only, so it answers the price question and not the data-ownership one.
What Chatwoot costs
- Billing unit
Per agent per month - Free tier
Yes - AI pricing
$0.02 per credit - Vendor calls it
AI credit - Human handoff
Not published - Reopened chat
Not published - AI billing window
Not published - Data export
Self-serve - Automation export
Not published
4 of 9 not published by Chatwoot, checked
