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Selvo vs Zoho Desk

A side-by-side comparison of Selvo and Zoho Desk on what each one charges, what it meters, and which plan every capability actually sits on.

The short answer

30 of the 65 capabilities tracked on both differ, mostly in Channels and AI resolution. Selvo starts at $29/mo, Zoho Desk at Free, then $7/seat/mo.

Selvo and Zoho Desk at a glance
MeasureSelvoZoho Desk
Starts at$29/moFree, then $7/seat/mo
Charged perThe workspaceEach agent seat
AI billed at$0.10 per conversationAPI credit allowance, no rate published
Included, where the other says no1 capability18 capabilities

Capability by capability

30 of the 65 capabilities tracked on both products differ.

Channels

Channels capabilities compared between Selvo and Zoho Desk
CapabilitySelvoZoho Desk
EmailIncludedBoth plansIncludedAll editions, including the three-user free plan
Live chatIncludedBoth plansIncludedBusiness messaging widget from Standard. Zoho SalesIQ live chat is an Enterprise bullet.
In-app messengerIncludedBoth plans. Widget customization is on both; the custom domain the widget runs on is Pro at $74.Not published
VoiceNoNo voice channel appears on either plan in a published feature matrix that is otherwise complete.IncludedTelephony from Professional. Multi-level IVR is Enterprise.
SMSNoAbsent from the published feature matrix.Not published
WhatsAppNoAbsent from the published feature matrix. The only two channels are the chat widget and email.IncludedStandard and above, in the instant messaging module
Instagram / FacebookNoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.IncludedSocial module from Express; Instagram and Messenger as instant messaging channels from Standard
X / TwitterNoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.IncludedExpress and above.
Slack ConnectNoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.NoNot on any edition. The five tiers each enumerate what they add and this is in none of them.
Microsoft TeamsNoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.NoNot on any edition. The five tiers each enumerate what they add and this is in none of them.
Community forumNoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.IncludedStandard and above.
VideoNoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.NoNot on any edition. The five tiers each enumerate what they add and this is in none of them.
Co-browsingNoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.NoNot on any edition. The five tiers each enumerate what they add and this is in none of them.

Ticketing

Ticketing capabilities compared between Selvo and Zoho Desk
CapabilitySelvoZoho Desk
Shared inboxIncludedBoth plansNot published
Ticket queuesIncludedSystem inbox views are on both plans. Custom inbox views and team inboxes are Pro at $74.IncludedStandard and above.
SLA policiesNoAbsent from the published feature matrix on both plans.Not published
Business hoursNoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.Not published
Macros / saved repliesIncludedBoth plansNot published
Merge & splitNoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.NoNot on any edition. The five tiers each enumerate what they add and this is in none of them.
Side conversationsNoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.NoNot on any edition. The five tiers each enumerate what they add and this is in none of them.
Custom fieldsIncludedBoth plansIncludedProfessional and above.
Custom objectsNoNot on either plan. Custom attributes on a conversation are in the matrix; a custom object is not.IncludedEnterprise only.
Ticket formsNoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.IncludedExpress and above.

Routing & automation

Routing & automation capabilities compared between Selvo and Zoho Desk
CapabilitySelvoZoho Desk
Skills-based routingNoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.IncludedEnterprise only.
Round-robin assignmentNoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.IncludedProfessional and above.
Load balancingNoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.Not published
TriggersNoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.Not published
Workflow builderNoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.IncludedExpress and above.
Escalation rulesNoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.IncludedExpress and above.

AI resolution

AI resolution capabilities compared between Selvo and Zoho Desk
CapabilitySelvoZoho Desk
Autonomous resolution agentOn the roadmapListed on both plans as coming soon. Not purchasable as of 2026-09-04.IncludedExpress and above. Bring your own key or use Zoho's LLM, with up to 30M tokens a month free.
Resolution over knowledge baseOn the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.IncludedStandard and above.
Action-taking (API calls)On the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.NoNot on any edition. The five tiers each enumerate what they add and this is in none of them.
Handoff to humanOn the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.Not publishedThe Answer bot and AI Agents are described by what they answer, not by what they do when they cannot.
Guardrails & citationsOn the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.Not publishedNothing on the pricing page addresses citation or grounding limits.
Multilingual AIOn the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.NoNot on any edition. The five tiers each enumerate what they add and this is in none of them.

AI assist

AI assist capabilities compared between Selvo and Zoho Desk
CapabilitySelvoZoho Desk
Reply draftingOn the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.IncludedExpress and above, but you bring the model: connect your own OpenAI or DeepSeek key. Zoho meters no per-use AI price because the inference is billed by whoever holds the key.
Tone rewriteNoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else.NoNot on any edition. The five tiers each enumerate what they add and this is in none of them.
SummarizationNoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else.IncludedExpress and above, but you bring the model: connect your own OpenAI or DeepSeek key. Zoho meters no per-use AI price because the inference is billed by whoever holds the key.
TranslationNoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else.NoNot on any edition. The five tiers each enumerate what they add and this is in none of them.
Next-best-actionOn the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.NoNot on any edition. The five tiers each enumerate what they add and this is in none of them.
Auto-taggingNoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else.NoNot on any edition. The five tiers each enumerate what they add and this is in none of them.
Sentiment analysisNoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else.IncludedExpress and above, but you bring the model: connect your own OpenAI or DeepSeek key. Zoho meters no per-use AI price because the inference is billed by whoever holds the key.

AI voice

AI voice capabilities compared between Selvo and Zoho Desk
CapabilitySelvoZoho Desk
Voice agentNoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.NoNot on any edition. Telephony arrives on Professional and a multi-level IVR on Enterprise, both of them conventional, with no AI layer over the call.
IVR replacementNoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.NoNot on any edition. Telephony arrives on Professional and a multi-level IVR on Enterprise, both of them conventional, with no AI layer over the call.
Real-time transcriptionNoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.NoNot on any edition. Telephony arrives on Professional and a multi-level IVR on Enterprise, both of them conventional, with no AI layer over the call.
Call summarizationNoNot on either plan. The Channels section of the plan matrix lists exactly two, the chat widget and email.NoNot on any edition. Telephony arrives on Professional and a multi-level IVR on Enterprise, both of them conventional, with no AI layer over the call.

Knowledge base

Knowledge base capabilities compared between Selvo and Zoho Desk
CapabilitySelvoZoho Desk
Public help centerIncludedBoth plans. 1 help centre on Starter, 5 on Pro.IncludedKnowledge base and ASAP self-service widget from Standard
Custom domainIncludedPro only ($99 monthly, $74 billed annually). A help centre on Starter cannot run on your own domain.IncludedExpress and above
Multi-brandIncludedPro only. Starter is capped at 1 help centre.IncludedEnterprise only.
VersioningIncludedBoth plans. The custom domain the help centre runs on is Pro at $74.Not published
LocalizationNot publishedThe help centre pages describe no article translation. The live chat page separately claims 45 languages inside the widget, which is not the same thing.IncludedProfessional and above.
Article analyticsIncludedPro only. Starter gets article feedback but not search, feedback or article performance analytics.Not published
In-product widgetIncludedBoth plans.IncludedStandard and above.
SEO controlsIncludedBoth plansNot published
AI answers over KBOn the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.IncludedStandard and above.

Self-service

Self-service capabilities compared between Selvo and Zoho Desk
CapabilitySelvoZoho Desk
Chatbot flowsNoNot on either plan. Selvo describes an agent that answers from articles, not a flow anyone builds.IncludedEnterprise only.
Order lookupOn the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.NoNot on any edition. The five tiers each enumerate what they add and this is in none of them.
Returns / RMANoNot on either plan. The AI section of the plan matrix lists the agent and its $0.10 a conversation rate and nothing else.NoNot on any edition. The five tiers each enumerate what they add and this is in none of them.
Account actionsOn the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.NoNot on any edition. The five tiers each enumerate what they add and this is in none of them.

QA & workforce

QA & workforce capabilities compared between Selvo and Zoho Desk
CapabilitySelvoZoho Desk
Conversation QA scoringNoNot on either plan. The matrix has no QA or workforce section.NoNot on any edition. None of the five tiers lists quality assurance or workforce management.
Automated QA coverageNoNot on either plan. The matrix has no QA or workforce section.NoNot on any edition. None of the five tiers lists quality assurance or workforce management.
CalibrationNoNot on either plan. The matrix has no QA or workforce section.NoNot on any edition. None of the five tiers lists quality assurance or workforce management.
Agent scorecardsNoNot on either plan. The matrix has no QA or workforce section.NoNot on any edition. None of the five tiers lists quality assurance or workforce management.
ForecastingNoNot on either plan. The matrix has no QA or workforce section.NoNot on any edition. None of the five tiers lists quality assurance or workforce management.
SchedulingNoNot on either plan. The matrix has no QA or workforce section.NoNot on any edition. None of the five tiers lists quality assurance or workforce management.
Adherence trackingNoNot on either plan. The matrix has no QA or workforce section.NoNot on any edition. None of the five tiers lists quality assurance or workforce management.

Reporting

Reporting capabilities compared between Selvo and Zoho Desk
CapabilitySelvoZoho Desk
Prebuilt dashboardsIncludedBoth plans carry an overview dashboard. Full analytics covering search, feedback and article performance is the Pro upgrade at $74.Not published
Custom reportsNoNot on either plan. The analytics section lists an overview dashboard, article performance, search analytics and feedback analytics, and nothing else.IncludedStandard and above.
Raw data exportAPI onlyBoth plans, at 200 requests a minute on Starter and 400 on Pro.IncludedModule export is self-serve on all editions, capped at 50,000 records per export. Attachment-inclusive Data Backup is Standard and above, one full backup per month.
Data warehouse syncNoNot on either plan. The analytics section lists an overview dashboard, article performance, search analytics and feedback analytics, and nothing else.Not published
CSAT / NPSNoNot on either plan. Article feedback and feedback analytics cover articles, not a satisfaction score on a conversation.IncludedStandard and above.
Real-time reportingNoNot on either plan. The analytics section lists an overview dashboard, article performance, search analytics and feedback analytics, and nothing else.Not published

Collaboration

Collaboration capabilities compared between Selvo and Zoho Desk
CapabilitySelvoZoho Desk
Internal notesIncludedBoth plansNot published
@mentionsNoNot on either plan. The shared inbox section of the plan matrix enumerates eleven capabilities and this is not among them.NoNot on any edition. The five tiers each enumerate what they add and this is in none of them.
AssignmentIncludedBoth plansIncludedExpress and above.
Collision detectionIncludedBoth plans. Team inboxes, which scope who sees which queue, are Pro at $74.NoNot on any edition. The five tiers each enumerate what they add and this is in none of them.
ApprovalsOn the roadmapAnnounced, not shipped. The plan matrix marks the AI agent as coming soon on both plans while the product pages describe it in the present tense.NoNot on any edition. The five tiers each enumerate what they add and this is in none of them.

Enterprise

Enterprise capabilities compared between Selvo and Zoho Desk
CapabilitySelvoZoho Desk
SAML SSONoNot offered on either plan. The feature matrix is otherwise complete and lists only "Roles & permissions" under access control.Not publishedThe matrix publishes SAML single sign-on for the help center (end users, Standard and above) and federated login, but has no row for agent-side SAML. Zoho handles agent identity at the Zoho Directory layer, outside this page.
SCIM provisioningNoNot offered on either plan and absent from the feature matrix.Not publishedNot a row in the Desk comparison matrix.
Role-based access controlIncludedBoth plans, as "Roles & permissions". The role model and its depth are not published.Not published
Custom rolesNot publishedRoles exist; whether they can be customised is not stated.IncludedFree and Express get default non-editable profiles. Standard 5 profiles and roles, Professional 25 and 25, Enterprise 50 profiles and 250 roles.
Audit logsNoNot offered on either plan and absent from the API. There is no higher tier to buy them on.IncludedEnterprise only. Unavailable on all four cheaper editions.
IP allowlistNoNot on either plan. The plan matrix lists roles and permissions as the only access control.Not published
Sandbox environmentNoNot on either plan. Nothing in the matrix describes a second environment.IncludedEnterprise only.
Multi-brandIncludedPro at $74 for five help centres. Starter carries one.IncludedEnterprise only.
SOC 2Not publishedNot claimed. The /privacy and /terms pages linked from the footer both return HTTP 404, so there is no page on which a certification could be published.IncludedNot plan-gated. SOC 1 Type II and SOC 2 Type II attested at datacenter level for the US, Canada, Japan, UAE and Singapore facilities.
ISO 27001Not publishedNot claimed, and no trust centre or security page exists.IncludedNot plan-gated. Listed for every datacenter region.
GDPRNot publishedNo DPA, no sub-processor list and no privacy policy are reachable. /privacy returns 404.IncludedNot plan-gated. Desk publishes anonymisation of agent and customer records as outlined in the GDPR.
Data residencyNot publishedCloud only, at app.selvo.co. No region choice is published and no privacy policy states where data is held.IncludedNot plan-gated, but fixed at signup: "Based on the country chosen there, the corresponding datacenter is chosen for your account." Nine regions (US, Europe, India, Australia, Japan, Canada, Saudi Arabia, UAE, Singapore) plus China on a separate datacenter.
FedRAMPNoNot on either plan. Selvo publishes no security or compliance page of any kind.Not published

Developer

Developer capabilities compared between Selvo and Zoho Desk
CapabilitySelvoZoho Desk
REST APIIncludedBoth plans. The gate is throughput, not access: 200 req/min on Starter, 400 on Pro.IncludedAll editions, budgeted in daily credits rather than a call rate. Free 5,000 credits per 24 hours.
GraphQL APINoNot on either plan. The integrations section lists the REST API, MCP server, CLI, and Slack and Zapier as coming soon.Not published
WebhooksIncludedBoth plans, under the same published rate limit as the REST API at 200 requests a minute on Starter and 400 on Pro.IncludedProfessional and above.
SDKsNoNot on either plan. The integrations section lists the REST API, MCP server, CLI, and Slack and Zapier as coming soon.Not published
App frameworkNoNot on either plan. The integrations section lists the REST API, MCP server, CLI, and Slack and Zapier as coming soon.Not published
Published rate limitsIncludedNot plan-gated. Published per plan, with the 429 and Retry-After behaviour documented.IncludedPer-edition daily credit budgets are published, along with a 50-record cap per request. The separate per-edition concurrency limit is acknowledged but its value is not published.

Both entries last checked Sep 9, 2026.

View the Selvo profileView the Zoho Desk profile
More Selvo alternativesMore Zoho Desk alternatives

What Selvo costs

$29/month
2 published plans, billed annually
  • Billing unit
    Per workspace on a flat monthly fee
  • Free tier
    No, 14-day trial
  • AI pricing
    $0.10 per conversation
  • Vendor calls it
    AI conversation
  • Human handoff
    Still billed
  • Reopened chat
    Not published
  • AI billing window
    Not published
  • Data export
    Self-serve
  • Automation export
    Not offered

2 of 9 not published by Selvo, checked

What Zoho Desk costs

$7/seat/month
5 published plans, billed annually
  • Billing unit
    Per agent seat
  • Free tier
    Yes
  • AI pricing
    Not published
  • Vendor calls it
    API credit
  • Human handoff
    Not published
  • Reopened chat
    Not published
  • AI billing window
    Not published
  • Data export
    Self-serve
  • Automation export
    Not offered

4 of 9 not published by Zoho Desk, checked