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        <title><![CDATA[Support Alternatives - Tools]]></title>
        <description><![CDATA[Compare 319 help desks, AI agents, voice platforms and help centers on real cost, what you're metered on, and what you can export.]]></description>
        <link>https://supportalternatives.com?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
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        <lastBuildDate>Tue, 08 Sep 2026 02:04:13 GMT</lastBuildDate>
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        <pubDate>Tue, 08 Sep 2026 02:04:13 GMT</pubDate>
        <copyright><![CDATA[2026 Support Alternatives]]></copyright>
        <language><![CDATA[en]]></language>
        <ttl>14400</ttl>
        <item>
            <title><![CDATA[Vapi]]></title>
            <description><![CDATA[Voice and chat agents billed at $0.05 a minute for the orchestration layer, with speech-to-text, LLM and text-to-speech passed through at provider cost or free on your own API keys.]]></description>
            <link>https://supportalternatives.com/tools/vapi?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://vapi.ai</guid>
            <category><![CDATA[Voice AI]]></category>
            <pubDate>Sat, 05 Sep 2026 09:02:23 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Unthread]]></title>
            <description><![CDATA[Shared Slack Connect and Microsoft Teams channels become tracked tickets, with email, a customer portal and in-app chat alongside, priced from $50 per agent per month on a five-seat minimum.]]></description>
            <link>https://supportalternatives.com/tools/unthread?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://unthread.io</guid>
            <category><![CDATA[B2B Support]]></category>
            <pubDate>Sat, 05 Sep 2026 09:02:23 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Thena]]></title>
            <description><![CDATA[Support tickets raised from shared Slack, Microsoft Teams, Discord, email, web chat and a customer portal, with SLA timers, CSAT and account records, priced per user seat from $29 a month billed annually.]]></description>
            <link>https://supportalternatives.com/tools/thena?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://thena.ai</guid>
            <category><![CDATA[B2B Support]]></category>
            <category><![CDATA[AI Support]]></category>
            <pubDate>Sat, 05 Sep 2026 09:02:23 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Richpanel]]></title>
            <description><![CDATA[An AI-native ecommerce help desk for Shopify brands that threads email, chat, SMS, WhatsApp and social into one inbox, charging $99 per agent seat plus about $0.20 per AI-handled conversation.]]></description>
            <link>https://supportalternatives.com/tools/richpanel?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://www.richpanel.com</guid>
            <category><![CDATA[AI Support]]></category>
            <category><![CDATA[Ecommerce]]></category>
            <pubDate>Sat, 05 Sep 2026 09:02:23 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Parloa]]></title>
            <description><![CDATA[An AI agent platform for enterprise contact centres across phone, chat and messaging, running on Azure with regional hosting options and consumption billing whose unit is never named publicly.]]></description>
            <link>https://supportalternatives.com/tools/parloa?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://parloa.com</guid>
            <category><![CDATA[Voice AI]]></category>
            <category><![CDATA[Chatbots]]></category>
            <pubDate>Sat, 05 Sep 2026 09:02:23 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[KnowledgeOwl]]></title>
            <description><![CDATA[A standalone knowledge base for public and internal documentation that charges a flat monthly fee plus $25 per author, never counts readers, and meters its AI chatbot in credits spent on retrieval.]]></description>
            <link>https://supportalternatives.com/tools/knowledgeowl?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://knowledgeowl.com</guid>
            <category><![CDATA[Knowledge Base]]></category>
            <pubDate>Sat, 05 Sep 2026 09:02:23 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Intercom Fin (standalone)]]></title>
            <description><![CDATA[Intercom's AI agent sold on its own, resolving chat, email, WhatsApp and social tickets inside Zendesk, Salesforce, Freshdesk or HubSpot at $0.99 per outcome with no seat charge.]]></description>
            <link>https://supportalternatives.com/tools/intercom-fin-standalone?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://fin.ai</guid>
            <category><![CDATA[Voice AI]]></category>
            <category><![CDATA[AI Support]]></category>
            <pubDate>Sat, 05 Sep 2026 09:02:23 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Hiver]]></title>
            <description><![CDATA[Email, live chat, Slack, voice and a help centre managed inside Gmail or in a standalone app, priced per user from $25 a month with AI agents included and no per-resolution charge.]]></description>
            <link>https://supportalternatives.com/tools/hiver?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://hiverhq.com</guid>
            <category><![CDATA[Service Platforms]]></category>
            <category><![CDATA[Shared Inbox]]></category>
            <pubDate>Sat, 05 Sep 2026 09:02:23 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Helply (formerly Groove)]]></title>
            <description><![CDATA[Email, Slack Connect, Microsoft Teams, Discord, WhatsApp, SMS and an in-app widget in one queue, billed at $1 per ticket with unlimited seats, unmetered AI and a 250-ticket monthly floor.]]></description>
            <link>https://supportalternatives.com/tools/groove?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://helply.com</guid>
            <category><![CDATA[Help Desk]]></category>
            <category><![CDATA[Knowledge Base]]></category>
            <pubDate>Sat, 05 Sep 2026 09:02:23 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[GitBook]]></title>
            <description><![CDATA[A docs and knowledge base platform with two-way GitHub and GitLab sync, billed at $65 or $249 per published site per month plus $12 per collaborator, with no ticketing.]]></description>
            <link>https://supportalternatives.com/tools/gitbook?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://gitbook.com</guid>
            <category><![CDATA[Knowledge Base]]></category>
            <category><![CDATA[B2B Support]]></category>
            <pubDate>Sat, 05 Sep 2026 09:02:23 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Bland AI]]></title>
            <description><![CDATA[Phone agents billed per connected minute at a rate covering Bland's own speech-to-text, language model and text-to-speech, with telephony billed separately through your carrier or Bland's Twilio at cost.]]></description>
            <link>https://supportalternatives.com/tools/bland-ai?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://bland.ai</guid>
            <category><![CDATA[Voice AI]]></category>
            <pubDate>Sat, 05 Sep 2026 09:02:23 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Zendesk QA (Klaus)]]></title>
            <description><![CDATA[AI and manual scoring of support conversations inside a Zendesk account, sold as a $35 per agent add-on that bills for every agent on the account rather than only the ones you grade.]]></description>
            <link>https://supportalternatives.com/tools/zendesk-qa-klaus?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://zendesk.com/service/quality-assurance</guid>
            <category><![CDATA[Support QA]]></category>
            <pubDate>Sat, 05 Sep 2026 08:19:40 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Selvo]]></title>
            <description><![CDATA[Help centre, chat widget, shared inbox, REST API, MCP server and CLI on one flat workspace price of $29 to $99 a month, with AI billed at $0.10 a conversation rather than per seat.]]></description>
            <link>https://supportalternatives.com/tools/selvo?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://selvo.co</guid>
            <category><![CDATA[Knowledge Base]]></category>
            <pubDate>Sat, 05 Sep 2026 08:19:40 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Retell AI]]></title>
            <description><![CDATA[Voice and chat agents billed per minute across separate meters for the voice engine, text-to-speech, the LLM you pick and telephony, with no seats and no platform fee.]]></description>
            <link>https://supportalternatives.com/tools/retell-ai?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://retellai.com</guid>
            <category><![CDATA[Voice AI]]></category>
            <pubDate>Sat, 05 Sep 2026 08:19:40 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Re:amaze]]></title>
            <description><![CDATA[Email, chat, social and marketplace messages in one shared inbox for Shopify and BigCommerce merchants, priced per team member or as a flat 500 conversation plan, with AI billed at $0.85 per resolution.]]></description>
            <link>https://supportalternatives.com/tools/re-amaze?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://reamaze.com</guid>
            <category><![CDATA[Live Chat]]></category>
            <category><![CDATA[Ecommerce]]></category>
            <pubDate>Sat, 05 Sep 2026 08:19:40 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Pylon]]></title>
            <description><![CDATA[Support and customer success run through shared Slack, Teams, Discord and email channels, with account records, a customer portal and warehouse sync, sold only through a demo call with no published price.]]></description>
            <link>https://supportalternatives.com/tools/pylon?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://usepylon.com</guid>
            <category><![CDATA[Knowledge Base]]></category>
            <category><![CDATA[B2B Support]]></category>
            <category><![CDATA[Workforce Management]]></category>
            <pubDate>Sat, 05 Sep 2026 08:19:40 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[PolyAI]]></title>
            <description><![CDATA[An enterprise voice agent that answers inbound calls over a SIP or PSTN link into your existing CCaaS platform, metered on conversation minutes at a rate disclosed only through sales.]]></description>
            <link>https://supportalternatives.com/tools/polyai?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://poly.ai</guid>
            <category><![CDATA[Voice AI]]></category>
            <category><![CDATA[Chatbots]]></category>
            <pubDate>Sat, 05 Sep 2026 08:19:40 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Plain]]></title>
            <description><![CDATA[Support built for B2B software teams that runs inside customer Slack and Teams channels, priced per seat with a free customer-facing AI agent and a credit-metered in-thread assistant.]]></description>
            <link>https://supportalternatives.com/tools/plain?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://plain.com</guid>
            <category><![CDATA[B2B Support]]></category>
            <pubDate>Sat, 05 Sep 2026 08:19:40 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Nicereply]]></title>
            <description><![CDATA[Post-resolution email, email-signature, link and website pop-up surveys for CSAT, CES and NPS, priced from $59 a month billed annually against a monthly response quota rather than a seat count.]]></description>
            <link>https://supportalternatives.com/tools/nicereply?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://nicereply.com</guid>
            <category><![CDATA[Customer Feedback]]></category>
            <pubDate>Sat, 05 Sep 2026 08:19:40 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Missive]]></title>
            <description><![CDATA[Email, SMS, WhatsApp, Messenger, Instagram and live chat in one collaborative inbox, priced per user from $14 a month with no free plan, no ticket metering and bring-your-own-key AI.]]></description>
            <link>https://supportalternatives.com/tools/missive?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://missiveapp.com</guid>
            <category><![CDATA[Shared Inbox]]></category>
            <pubDate>Sat, 05 Sep 2026 08:19:40 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[HelpKit]]></title>
            <description><![CDATA[Renders a public help centre, search and an optional AI chatbot from pages you already write in Notion, billed at $15 to $79 per site per month with a flat $49 AI add-on.]]></description>
            <link>https://supportalternatives.com/tools/helpkit?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://helpkit.so</guid>
            <category><![CDATA[Knowledge Base]]></category>
            <pubDate>Sat, 05 Sep 2026 08:19:40 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Discourse]]></title>
            <description><![CDATA[A GPLv2 forum priced per site at $100 or $500 a month on Discourse hosting, with unlimited members and capped staff seats at every tier, or run free on your own server.]]></description>
            <link>https://supportalternatives.com/tools/discourse?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://discourse.org</guid>
            <category><![CDATA[Community]]></category>
            <pubDate>Sat, 05 Sep 2026 08:19:40 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Assembled]]></title>
            <description><![CDATA[Forecasting, scheduling and real-time adherence for support teams, layered over an existing help desk, with AI agents billed per conversation and seats billed per agent on top of an undisclosed platform fee.]]></description>
            <link>https://supportalternatives.com/tools/assembled?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://assembled.com</guid>
            <category><![CDATA[Voice AI]]></category>
            <category><![CDATA[Agent Assist]]></category>
            <category><![CDATA[Workforce Management]]></category>
            <pubDate>Sat, 05 Sep 2026 08:19:40 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Lorikeet]]></title>
            <description><![CDATA[Chat, email, SMS and voice resolutions for fintech and healthtech support, drawn as credits from a prepaid annual pool that the monthly plan fee buys outright, with no seat charges.]]></description>
            <link>https://supportalternatives.com/tools/lorikeet?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://lorikeetcx.ai</guid>
            <category><![CDATA[AI Support]]></category>
            <pubDate>Fri, 04 Sep 2026 21:16:49 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Sierra]]></title>
            <description><![CDATA[An enterprise AI agent handling voice, chat, email and WhatsApp in 59 languages, billed per resolved outcome under criteria agreed per contract, with no pricing page and no published rate.]]></description>
            <link>https://supportalternatives.com/tools/sierra?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://sierra.ai</guid>
            <category><![CDATA[Voice AI]]></category>
            <category><![CDATA[AI Support]]></category>
            <pubDate>Fri, 04 Sep 2026 21:16:49 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Zendesk]]></title>
            <description><![CDATA[Ticketing, messaging, voice and a knowledge base on one platform, with AI agents metered per automated resolution on top of every agent seat.]]></description>
            <link>https://supportalternatives.com/tools/zendesk?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://zendesk.com</guid>
            <category><![CDATA[Help Desk]]></category>
            <category><![CDATA[Service Platforms]]></category>
            <category><![CDATA[Support QA]]></category>
            <category><![CDATA[Workforce Management]]></category>
            <pubDate>Fri, 04 Sep 2026 21:16:49 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Zoho Desk]]></title>
            <description><![CDATA[Ticketing, social, instant messaging, telephony and a knowledge base priced per agent from $7 a month, with every edition including Enterprise carrying a published self-serve price.]]></description>
            <link>https://supportalternatives.com/tools/zoho-desk?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://zoho.com/desk</guid>
            <category><![CDATA[Help Desk]]></category>
            <category><![CDATA[Service Platforms]]></category>
            <pubDate>Fri, 04 Sep 2026 21:16:49 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Freshdesk]]></title>
            <description><![CDATA[Ticketing, a knowledge base and community forums priced per agent, with Freddy AI Agent metered per 72-hour session rather than per resolution and 500 sessions included on every plan.]]></description>
            <link>https://supportalternatives.com/tools/freshdesk?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://freshworks.com/freshdesk</guid>
            <category><![CDATA[Help Desk]]></category>
            <category><![CDATA[AI Support]]></category>
            <category><![CDATA[Agent Assist]]></category>
            <pubDate>Fri, 04 Sep 2026 21:16:49 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Help Scout]]></title>
            <description><![CDATA[Shared email inboxes, live chat, WhatsApp and a Docs knowledge base priced per user per month, with AI Answers billed separately at $0.75 for every resolution and no included allowance.]]></description>
            <link>https://supportalternatives.com/tools/help-scout?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://helpscout.com</guid>
            <category><![CDATA[Knowledge Base]]></category>
            <category><![CDATA[Shared Inbox]]></category>
            <pubDate>Fri, 04 Sep 2026 21:16:49 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Decagon]]></title>
            <description><![CDATA[Chat, voice and email AI agents for enterprise support, billed either per incoming conversation or at a higher rate per resolved one, with no price published anywhere.]]></description>
            <link>https://supportalternatives.com/tools/decagon?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://decagon.ai</guid>
            <category><![CDATA[Voice AI]]></category>
            <category><![CDATA[AI Support]]></category>
            <pubDate>Fri, 04 Sep 2026 21:16:49 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Ada]]></title>
            <description><![CDATA[An AI agent layer over an existing help desk, billed per conversation across chat, email and voice or per automated resolution for enterprises, with no price published anywhere on the site.]]></description>
            <link>https://supportalternatives.com/tools/ada?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://ada.cx</guid>
            <category><![CDATA[Voice AI]]></category>
            <category><![CDATA[AI Support]]></category>
            <pubDate>Fri, 04 Sep 2026 21:16:49 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[eesel AI]]></title>
            <description><![CDATA[An AI agent that trains on past tickets, macros and docs, answers inside Zendesk, Freshdesk, Intercom, Slack or a chat bubble, and bills $0.40 per ticket handled with no seats and no platform fee.]]></description>
            <link>https://supportalternatives.com/tools/eesel-ai?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://eesel.ai</guid>
            <category><![CDATA[Knowledge Base]]></category>
            <category><![CDATA[AI Support]]></category>
            <pubDate>Fri, 04 Sep 2026 21:16:49 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Forethought]]></title>
            <description><![CDATA[An overlay layer of AI agents for chat, email, voice and Slack that plugs into an existing help desk, billed as a platform access fee plus an outcome charge.]]></description>
            <link>https://supportalternatives.com/tools/forethought?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://forethought.ai</guid>
            <category><![CDATA[AI Support]]></category>
            <pubDate>Fri, 04 Sep 2026 21:16:49 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[LiveAgent]]></title>
            <description><![CDATA[Ticketing, live chat, social channels and a built-in call centre priced per agent from $15 a month, with the AI features bundled into the seat price rather than metered.]]></description>
            <link>https://supportalternatives.com/tools/liveagent?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://liveagent.com</guid>
            <category><![CDATA[Help Desk]]></category>
            <category><![CDATA[Live Chat]]></category>
            <category><![CDATA[Contact Center]]></category>
            <pubDate>Fri, 04 Sep 2026 21:16:49 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Intercom]]></title>
            <description><![CDATA[Messaging, help centre and ticketing built around Fin, an AI agent billed per resolved outcome rather than per seat, and sold separately on top of other help desks.]]></description>
            <link>https://supportalternatives.com/tools/intercom?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://intercom.com</guid>
            <category><![CDATA[Help Desk]]></category>
            <category><![CDATA[Live Chat]]></category>
            <category><![CDATA[Knowledge Base]]></category>
            <category><![CDATA[Service Platforms]]></category>
            <pubDate>Fri, 04 Sep 2026 21:16:49 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Chatwoot]]></title>
            <description><![CDATA[An open source shared inbox for live chat, email, social and voice, priced $19 to $99 per agent per month on cloud with Captain AI metered in credits, or self-hosted free with features removed.]]></description>
            <link>https://supportalternatives.com/tools/chatwoot?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://chatwoot.com</guid>
            <category><![CDATA[Help Desk]]></category>
            <category><![CDATA[Live Chat]]></category>
            <category><![CDATA[AI Support]]></category>
            <pubDate>Fri, 04 Sep 2026 19:02:33 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Gorgias]]></title>
            <description><![CDATA[An ecommerce help desk for Shopify brands that bundles email, chat, social and WhatsApp, bills on monthly ticket volume rather than agent seats, and meters AI at $0.90 per automated interaction.]]></description>
            <link>https://supportalternatives.com/tools/gorgias?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://gorgias.com</guid>
            <category><![CDATA[Contact Center]]></category>
            <category><![CDATA[AI Support]]></category>
            <category><![CDATA[Ecommerce]]></category>
            <pubDate>Fri, 04 Sep 2026 19:02:33 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Front]]></title>
            <description><![CDATA[Email, chat, SMS, Slack and voice in one shared inbox priced per seat, with the Autopilot AI agent sold separately from $0.05 per conversation and a published Enterprise list price.]]></description>
            <link>https://supportalternatives.com/tools/front?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://front.com</guid>
            <category><![CDATA[Shared Inbox]]></category>
            <category><![CDATA[Support QA]]></category>
            <category><![CDATA[Customer Feedback]]></category>
            <pubDate>Fri, 04 Sep 2026 19:02:33 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[FreeScout]]></title>
            <description><![CDATA[A self-hosted shared mailbox and help desk under AGPL-3.0 with no agent or ticket limit, where tags, saved replies, workflows, the API and the knowledge base are one-off paid modules.]]></description>
            <link>https://supportalternatives.com/tools/freescout?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
            <guid isPermaLink="false">https://freescout.net</guid>
            <category><![CDATA[Help Desk]]></category>
            <category><![CDATA[Shared Inbox]]></category>
            <pubDate>Fri, 04 Sep 2026 19:02:33 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Document360]]></title>
            <description><![CDATA[A knowledge base platform for product docs, API references and SOPs that sits beside Zendesk or Freshdesk, publishes no prices at all, and quotes against team accounts, workspaces, languages and AI usage.]]></description>
            <link>https://supportalternatives.com/tools/document360?utm_source=supportalternatives.com&amp;utm_medium=rss</link>
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